This is worst bank of PAK
I am writing this post to urgently warn all of you to stay far away from Mashreq Bank Pakistan. They are operating with zero accountability and have absolutely pathetic customer service.
Here is the nightmare I am currently going through:
📍 The Incident
Today, I tried to book an online airline ticket worth PKR 278,000.
Payment Method: I used the 1Link voucher option through the Mashreq Bank app.
The Result: The transaction was successfully processed on my end, and the entire amount of PKR 278,000 was deducted from my account.
📍 The Issue
Despite the money being deducted, the airline app showed that the payment failed. When I re-entered the same 1Link voucher number into my Mashreq app to check, it shockingly showed as "Unpaid", even though my account balance had already been slashed.
Airline's Response: I immediately contacted the airline. They checked their system and confirmed they never received the payment.
Mashreq Bank's Response: When I finally got a hold of them, they casually mentioned there was an "issue with the transaction," acknowledging the glitch but offering no immediate solution.
📍 The Ghost Customer Service
This is where it gets worse. Mashreq Bank Pakistan has NO proper customer service number where you can reach a human being for urgent matters.
If you email them or drop them a message, they take up to 50 days just to give a basic reply!
Meanwhile, my nearly 3-lakh rupees are stuck in limbo, I have no airline ticket, and there is no timeline for when my refund will be processed.
FINAL VERDICT: Mashreq Bank Pakistan is a completely unreliable, third-class, and incompetent bank. If you value your hard-earned money and peace of mind, DO NOT use this bank for any major transactions. Your money can disappear into a black hole, and you will be left completely helpless with no one to call.
Please bump this post for visibility so others can save themselves from this mental agony.
Has anyone else faced this with Mashreq Bank? How did you get your dispute resolved?
Response from developer
Hi Ab2314, We're sorry that you've had this experience. Please be assured that your case is being actively reviewed by our team. Kindly allow us some more time while we work towards a resolution. We'll share an update with you as soon as possible. Thank you for your patience.
Unable to complete registration
Please assist me
Response from developer
Hi Amirjanidegr8, We’re sorry to hear about the difficulty you’re facing and understand how inconvenient this must be for you. Please register your complaint through our website at: www.mashreq.com/en/pk/help/complaints/ so our team can look into this matter further. You may also contact us via the Mashreq Pakistan Facebook page, and our team will be happy to assist you.
Can’t scan my CNIC
Response from developer
Hi Nicknameer10, We understand how concerning this is to you and are here to help. Please DM on our Instagram handle @mashreqpakistan OR register your complaint via our website: www.mashreq.com/en/pk/help/complaints/. Our team will look into this promptly. Regards
Worst
Response from developer
Hi Faysal, We are sorry for the inconvenience, and are here to help. Please DM on our Instagram handle @mashreqpakistan OR register your complaint via our website: www.mashreq.com/en/pk/help/complaints/. Our team will look into this promptly
