The best international sending app
Response from developer
Thank you for your continued trust in Pesa. We are glad to hear that you have been using Pesa to send money to multiple countries without any issues. Thank you for sharing your experience
False claim
Looking at the bad reviews made me feel bad too. Had to ask my account to be closed and before I could get a confirmation that all my personal details were also deleted, the agent ended the chat!
Better customer service and better marketing is needed here.
Response from developer
Hi Aqumen,Pakistan is not currently a supported destination on Pesa, and there is no active Pesa campaign or website content advertising it. Please email our support team at support@pesa.co with your account details so we can review your account closure request, as we’re unable to identify your account information from the information here. We would also appreciate it if you could share where you saw the Pakistan claim so we can investigate.
Very useless app!! Stay away!!
Response from developer
Hi. Pesa does not charge transaction fees, so we would like to understand the issue you experienced, particularly if you mean that transactions failed or failed transfers were not refunded. Please email support@pesa.co with your registered email address and transaction details so we can investigate and assist you.
Extremely Disappointing Experience With Pesa
I attempted to transfer $1,000 to my own bank account in Nigeria. What should have been a straightforward transaction became unnecessarily complicated when the transfer was delayed and I was repeatedly told that it was undergoing a “compliance review.”
I completely understand that financial institutions have regulatory and compliance obligations. My concern is not that Pesa performs compliance checks; my concern is the way the situation was handled.
Rather than receiving clear information about what was required from me to resolve the issue, I experienced delays and inadequate explanations. Eventually, because the transfer had still not been completed, I asked Pesa to cancel the transaction and simply return my money.
To my considerable frustration, even the process of getting my own money refunded resulted in further compliance questions and delays.
This was particularly disappointing because I had used Pesa previously and transactions had been much quicker. After experiencing repeated delays, I no longer felt comfortable continuing to use the service.
When customers entrust a money-transfer company with their funds, communication, transparency and prompt resolution of problems are extremely important. If a transaction cannot be completed, there should be a clear and efficient process for returning the customer’s funds.
Unfortunately, my experience did not meet that standard.
I have therefore requested the return of my funds and closure of my account. I hope Pesa reviews its compliance and customer-service procedures so that other customers do not experience the same frustration.
Response from developer
Hi, We’re sorry for the delay you experienced. Euro to AED transfers are typically processed quickly, and delays rarely happen. This is not the experience we aim to provide. We’d be happy to look into this to understand exactly what went wrong. Please you can share more details at support@pesa.com so we can investigate this.
Scammers
You guys should credit my money or return it to the sender
