The best international sending app
Response from developer
Thank you for your continued trust in Pesa. We are glad to hear that you have been using Pesa to send money to multiple countries without any issues. Thank you for sharing your experience
False claim
Looking at the bad reviews made me feel bad too. Had to ask my account to be closed and before I could get a confirmation that all my personal details were also deleted, the agent ended the chat!
Better customer service and better marketing is needed here.
Response from developer
Hi Aqumen,Pakistan is not currently a supported destination on Pesa, and there is no active Pesa campaign or website content advertising it. Please email our support team at support@pesa.co with your account details so we can review your account closure request, as we’re unable to identify your account information from the information here. We would also appreciate it if you could share where you saw the Pakistan claim so we can investigate.
Very useless app!! Stay away!!
Response from developer
Hi. Pesa does not charge transaction fees, so we would like to understand the issue you experienced, particularly if you mean that transactions failed or failed transfers were not refunded. Please email support@pesa.co with your registered email address and transaction details so we can investigate and assist you.
Extremely Disappointing Experience With Pesa
I attempted to transfer $1,000 to my own bank account in Nigeria. What should have been a straightforward transaction became unnecessarily complicated when the transfer was delayed and I was repeatedly told that it was undergoing a “compliance review.”
I completely understand that financial institutions have regulatory and compliance obligations. My concern is not that Pesa performs compliance checks; my concern is the way the situation was handled.
Rather than receiving clear information about what was required from me to resolve the issue, I experienced delays and inadequate explanations. Eventually, because the transfer had still not been completed, I asked Pesa to cancel the transaction and simply return my money.
To my considerable frustration, even the process of getting my own money refunded resulted in further compliance questions and delays.
This was particularly disappointing because I had used Pesa previously and transactions had been much quicker. After experiencing repeated delays, I no longer felt comfortable continuing to use the service.
When customers entrust a money-transfer company with their funds, communication, transparency and prompt resolution of problems are extremely important. If a transaction cannot be completed, there should be a clear and efficient process for returning the customer’s funds.
Unfortunately, my experience did not meet that standard.
I have therefore requested the return of my funds and closure of my account. I hope Pesa reviews its compliance and customer-service procedures so that other customers do not experience the same frustration.
Response from developer
Hi, We’re sorry for the delay you experienced. Euro to AED transfers are typically processed quickly, and delays rarely happen. This is not the experience we aim to provide. We’d be happy to look into this to understand exactly what went wrong. Please you can share more details at support@pesa.com so we can investigate this.
Scammers
You guys should credit my money or return it to the sender
Mr Emmanuel
Response from developer
HI Emmanuel, We understand how it must have been, especially when you couldn't get the clarity you needed from our Support team. We are sure you have received your funds already. Pesa Transfers are completed promptly. We would like the opportunity to review your case and provide you with an answer/ clarification, please email us at support@pesa.com with your account information, and we will be happy to look into it. We appreciate your feedback, thank you.
Avoid this app if you can
Response from developer
HI Lassy , Our Customer Support team is available and always happy to assist. On the messaging; you can choose available options on the bot for quicker assistance with common enquiries. If you'd like to be connected to a support representative, simply select 'Something else' option. Setting up a Pesa account is simple and quite straightforward, so we'd like to understand what made the process difficult for you. Please contact us; chat us or email us at support@pesa.com with more details, and we'll be glad to assist.
No communication
Response from developer
HI Chacha, We were unable to identify your account from the information provided in this review and therefore cannot identify the specific transaction you are referring to. Be assured that we take our customers' concerns seriously and strive to respond promptly to every customer. We are sure the transaction you referred to must be resolved by now. If you are not still satisfied, please let us know, and we will be happy to resolve any more complaints you have.
Your body go tell you !!
Transaction delay
Response from developer
Hi! Pesa NGN to AED transfers are fast. The delays you experienced were likely related to the recent temporary service disruption affecting one of our AED payment partners. The issue has since been addressed and services have been restored. We appreciate your patience . Thank you for choosing Pesa.
Ridiculous
Response from developer
Pesa transactions are free, ZERO charges. If you could share the transaction details with us at support@pesa.com, we will be happy to review them and provide clarity. We appreciate the opportunity to clarify any misunderstanding. Thank you for sharing your concerns.
Mr.
Send the money for me
Poor
Response from developer
Thank you for your feedback. We do not have enough information from this review to identify your account or understand the issue you encountered. We would greatly appreciate the opportunity to address any concerns you may have . Please contact us at support@pesa.com with details of your experience, and we will be happy to address We look forward to hearing from you and resolving any concerns you may have.
Number 1 most horrible app
Response from developer
We take comments like yours very seriously., unfortunately, we have been unable to identify your account or locate the transaction you are referring to based on the information available in this review. While delays can very rarely occur due to compliance checks or banking partners cut off time across different countries, they are not representative of the experience of the vast majority of our customers, whose transactions are completed instantly. We would sincerely appreciate the opportunity to understand and address your concerns directly. Please email us at support@pesa.com with the subject line "App Store Review", and include a phone number where we can reach you. A member of our team will personally contact you to know what happened and work toward an immediate resolution.
