Recommended
Fast and reliable.
DRDon Romansa
Deposito marcado entregado y no está entregado
Tiene mucho problema con los envíos de depósito bancarios lo marca como entregado y no están en la cuenta del cliente
Rrgrgrgrgrgegegege
Send wave
Love the app but the only down side is the not too good rates but awesome customer service
EEsdee1
Very Disappointing Experience – Poor Customer Service
I had a terrible experience with Sendwave. My money transfer was marked as successfully delivered, but the recipient never received the funds in her account as expected. I contacted customer support and filed a claim, but instead of providing a satisfactory solution, they eventually sent me a final resolution stating that no error had occurred on their end.
It is extremely frustrating to send money, trust the service, and then have to spend so much time trying to resolve an issue without getting a clear and satisfactory outcome. Their response made me feel that my concerns were not taken seriously.
I do not recommend Sendwave based on my experience. When it comes to people’s hard-earned money, a company should take responsibility, investigate thoroughly, and provide real assistance instead of simply closing a complaint. This experience has seriously damaged my trust in their service.
It is extremely frustrating to send money, trust the service, and then have to spend so much time trying to resolve an issue without getting a clear and satisfactory outcome. Their response made me feel that my concerns were not taken seriously.
I do not recommend Sendwave based on my experience. When it comes to people’s hard-earned money, a company should take responsibility, investigate thoroughly, and provide real assistance instead of simply closing a complaint. This experience has seriously damaged my trust in their service.
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7721KCS
Delayed transfer; blame-shifting; rude supervisors!
I send made transfer which was supposed to take 30mins. It ended up over 48 hours with no feedback. When I called customer service each one would tell me a reason but recite a scripts like that they will escalate to their partner to credit my recipient account immediately. Waited but nothing happened. They also told me that cancellation and refunding will take another 48hrs. I requested to talk to supervisor and he was so rude he hanged the line on me! Due to these delays and very poor service; my brother missed his school fee payment and we are paying huge penalties to resolve the damage. Do not trust their timelines. And never bother to call customer service! They will just waste your time with no solutions at all.
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HHolysta369
