super rapida
la mejor aplicacion para enviar dinero
The worst customer service
Extremely frustrating experience with Ria. My account had previously been flagged for fraud because I sent money to a friend in Turkey, so I stopped using Ria and switched to Western Union.
Recently, I sent money through Walmart-to-Walmart without realizing the transfer was processed by Ria. They blocked the transaction without notifying me. I only found out when my uncle went to pick up the money and Walmart told him that I had canceled it—which I never did.
I submitted a dispute through Ria and received an email confirming that the issue was resolved and that I could send money again. Based on THEIR confirmation, I drove back to Walmart and resent the money. Ria immediately blocked the second transaction too!
When I called customer service, the first representative was rude and transferred me. The second representative told me there was still a fraud alert on my account. I explained that Ria had literally emailed me saying the issue was resolved and I was cleared to send money again. Her response was basically, “Sorry, I can’t help you.”
I wasted my time and gas driving back and forth to Walmart because Ria gave me incorrect information. I finally sent the money through Western Union and had absolutely no issues.
I understand fraud prevention and security measures. What I don’t understand is telling a customer IN WRITING that their account is cleared, allowing them to attempt another transaction, blocking it again, and then having customer service provide no solution.
After this experience, I will not use Ria again.
Recently, I sent money through Walmart-to-Walmart without realizing the transfer was processed by Ria. They blocked the transaction without notifying me. I only found out when my uncle went to pick up the money and Walmart told him that I had canceled it—which I never did.
I submitted a dispute through Ria and received an email confirming that the issue was resolved and that I could send money again. Based on THEIR confirmation, I drove back to Walmart and resent the money. Ria immediately blocked the second transaction too!
When I called customer service, the first representative was rude and transferred me. The second representative told me there was still a fraud alert on my account. I explained that Ria had literally emailed me saying the issue was resolved and I was cleared to send money again. Her response was basically, “Sorry, I can’t help you.”
I wasted my time and gas driving back and forth to Walmart because Ria gave me incorrect information. I finally sent the money through Western Union and had absolutely no issues.
I understand fraud prevention and security measures. What I don’t understand is telling a customer IN WRITING that their account is cleared, allowing them to attempt another transaction, blocking it again, and then having customer service provide no solution.
After this experience, I will not use Ria again.
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Very Useful
I love this app better than WU. Money gets even faster, and it is easy to operate.
Ria
Awesome…
No descargar
De 24 a 36 horas para que tu familia reciba el giro me parece sorprendente, es una aplicación de Mda, y sus centrales telefónicas te atienden de la peor manera,
