Kudos
Excellent Excellency Yee Haw !!!!!!!!
Mr
Excellent service
Worst service
This is my first negative review. I don't want others to face this. it was very frustrating experience. Everything was good until I send small amount but once I start sending more money it kept getting cancelled and getting the refund took far longer than expected, with repeated delays, changing information, and multiple follow-ups with customer service. The money was eventually refunded after a month, but the process was unnecessarily stressful and the communication throughout the process was extremely disappointing. Customer service is just waste of time. I hope Ria improves its refund process and customer support.
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Joke of a compliance unit
I have been using Ria for over a year and highly recommended it to friends and family as their rate was competitive. But recently everyone I know has been complaining of compliance and delays in transfers. They finally did this to me and stalled my transfer for 2 weeks. I had to call them twice and spent an hour each time talking and being transferred to useless individuals who only told me to continue waiting while my documents were under review. They asked for excessive paperwork more than any bank or institution would ever ask for and half made no sense. Then they decided to ask me to justify over 20 transactions where majority were me transferring money from saving to current account during holidays and wedding seasons. It was incredible that they then decided to cancel the transfer because I told them two of those transactions which dis not even total £500 were from my mother as she wanted money sent to her while she was abroad. They ignored all my other evidence and documents showing my £2000 was well within my ability and salary etc and said she as a pensioner who doesnt even use a smart phone should have sent the money herself even though that was in relation to another transaction that they did let go through and my transaction was denied. I genuinely believe they are deliberately placing barriers on accounts and benefiting through interest or something. Will never use again and will never recommend to anyone. What a waste of what could have been a good platform
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Seguridad
Amo esta compañía me da tranquilidad que mi dinero va seguro y es muy comodos los precios, yo tuve una mala experiencia con una compañía donde filtraron mi información pero esta compañía es lo mejor
