Good
Confiable
Best Financial App
You never be disappointed with send wave when sending money in Africa with zero fees, I have been using this app since 2017
DEACTIVATED MY ACCOUNT FOR NO REASON
I’ve been a Sendwave customer ever since it was owned by Ugandans 8 years ago and I just had the worst experience with the new owners today. They literally DEACTIVATED my account for no reason. I submitted all the documents they requested 2 years ago and everything’s been fine until I tried to send money today, only for a message to show up on my App claiming mine count has been deactivated permanently. I’m so disappointed in the kind of service I received. The person I called was so unhelpful. It feels like I was fired from a job without notice coz there’s so much secrecy surrounding my account and no one can explain what happened. This was my only trusted and most convenient source to send money to my loved ones and now I can’t. It’s literally quite depressing and disappointing.
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Great/Awesome
Best in exchange rate and excellent service
Bien
Rapide et fiable
still waiting on my refund from to days ago please send it back i need it
bad
Easy
Very effective
Bye Bye Sendwave! ✌️
After 11 yrs as loyal customer & 400K in transferred Sendwave abruptly closed my account without warning or explanation.
Terrible customer service, long hold times and no real customer support
I’m switching to Taptap Send easier to use, better exchange rates, and no transfer fees!
Terrible customer service, long hold times and no real customer support
I’m switching to Taptap Send easier to use, better exchange rates, and no transfer fees!
Great 1st Time!
Recommend by a friend and sent twice great experience, quick delivery!
I love it
I love it
Great App If You Are Sending Money Internationally
The app is a great place to securely send money internationally. I sent money to my mother in Senegal, West Africa and it was seamless and smooth. It was also secure.
Cuidado
Eu fiz uma transferência instantânea via pix para minha própria conta bancária no Brasil no dia 21 de outubro, e até o momento o dinheiro não chegou em minha conta, ja contactei meu banco no Brasil e não existe nenhuma transação feita, para que o banco consiga localizar essa transação precisa do end-to-end estou pedindo para o canal de suporte da SandWave e somente dizem que solicitam ao banco parceiro e que irão enviar por email que eu devo aguardar de 24 a 48 horas mas isso já faz mais de duas semanas e não me enviam o email, ou seja, SendWave tem problemas para enviar o dinheiro, eles colocam como status do envio concluído, o dinheiro some e eles não se importam, deixa sem comprovante algum, pois no comprovante de envio que tem no aplicativo não tem o número para que meu banco no Brasil possa localizar a transação, nenhum banco nem o remetente e nem o destinatário se compromete em localizar esse dinheiro, simplesmente somem com dinheiro, ainda bem que é um valor pequeno pois se é um valor alto o prejuízo seria maior, e eu ja tinha feito várias transações que deram certo, mas agora nunca mais quero tentar a sorte de enviar com a SendWave pois corre o risco de perder o dinheiro
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Mala Experiencia, no hay soporte Humano
No corran Riesgo mi envio nunca llego me tienen esperando con un numero de caso por que no saben donde esta el dinero que ya me debitaron de mi cuenta, es frustrante y cai en la trampa por la recomendacion de la app que hizo Carlos Espina
Horrible customer service
Dont download i advice you
You must correct it.
You cannot reverse an erroneous payment, and I cannot correct the error myself. If a single digit is entered incorrectly, it might go to someone else; it must be recovered, otherwise there is a risk involved.
Recommended
Fast and reliable.
Deposito marcado entregado y no está entregado
Tiene mucho problema con los envíos de depósito bancarios lo marca como entregado y no están en la cuenta del cliente
Send wave
Love the app but the only down side is the not too good rates but awesome customer service
Very Disappointing Experience – Poor Customer Service
I had a terrible experience with Sendwave. My money transfer was marked as successfully delivered, but the recipient never received the funds in her account as expected. I contacted customer support and filed a claim, but instead of providing a satisfactory solution, they eventually sent me a final resolution stating that no error had occurred on their end.
It is extremely frustrating to send money, trust the service, and then have to spend so much time trying to resolve an issue without getting a clear and satisfactory outcome. Their response made me feel that my concerns were not taken seriously.
I do not recommend Sendwave based on my experience. When it comes to people’s hard-earned money, a company should take responsibility, investigate thoroughly, and provide real assistance instead of simply closing a complaint. This experience has seriously damaged my trust in their service.
It is extremely frustrating to send money, trust the service, and then have to spend so much time trying to resolve an issue without getting a clear and satisfactory outcome. Their response made me feel that my concerns were not taken seriously.
I do not recommend Sendwave based on my experience. When it comes to people’s hard-earned money, a company should take responsibility, investigate thoroughly, and provide real assistance instead of simply closing a complaint. This experience has seriously damaged my trust in their service.
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Delayed transfer; blame-shifting; rude supervisors!
I send made transfer which was supposed to take 30mins. It ended up over 48 hours with no feedback. When I called customer service each one would tell me a reason but recite a scripts like that they will escalate to their partner to credit my recipient account immediately. Waited but nothing happened. They also told me that cancellation and refunding will take another 48hrs. I requested to talk to supervisor and he was so rude he hanged the line on me! Due to these delays and very poor service; my brother missed his school fee payment and we are paying huge penalties to resolve the damage. Do not trust their timelines. And never bother to call customer service! They will just waste your time with no solutions at all.
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