S
Don’t take this card this is a scam, it will take your clothes out
Very bad customer service
Very bad at limit increments .Bad at everything never get any response from customer care support always They give you wrong report / statement never update right credit score to bureaus snd waste of time being a customer for 2 years .Never gets any benefits instead of frustration and stress. Nothing is easy to understand the payments/ usage/money balance all these makes me feel to stuck with a credit card with excellent managing skills.
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Absolutely horrible credit card
The service is pathetic. Not timely responses. No prior notifications of card benefit changes. Absolute nightmare.
Terrible tech, and you’ll pay for it
The only error message they show is “ something went wrong” if something went wrong in their end and that’s why a you cannot pay the due, you still get charged late fee.
The AI agent who checks in you is useless, the number they provide for you to call goes to voicemail
The AI agent who checks in you is useless, the number they provide for you to call goes to voicemail
Don't use this credit card
I have not been using this credit card since long time and they sent statement for dispute transactions . I have reached several times but my case is not resolved and they charged late fee too. So avoid to take it.
Worst customer service
You literally have the worst customer service, and don’t reply to me with that useless email, tried it already and you have no support at all. My card won’t receive payments and it keeps accruing and you guys can’t fix or at least reply back with the solution. Useless.
Repeated Payment Failures and No Permanent Fix
This has been one of the most frustrating credit card experiences I’ve ever had.
The biggest issue is that the system frequently does not allow payments toward already-settled credit card transactions. Every time I need to pay my bill, I end up discovering another payment-related issue and have to contact customer support to get it fixed.
What’s worse is that this isn’t a one-time problem. I’ve raised the same issue more than five times. Each time, support temporarily fixes it, but the problem comes back again. Instead of providing a permanent solution, they seem to apply a quick patch and move on.
A credit card should be reliable, especially when it comes to something as basic as making payments. Customers shouldn’t have to reach out to support every month just to pay their bills.
The repeated payment issues almost make it feel like customers are being nudged toward keeping funds in their checking accounts rather than using the credit card normally. I can’t say whether that’s intentional, but after experiencing the same problem over and over again, it certainly leaves that impression.
At this point, I have completely lost confidence in the product. This is one credit card I never want to use again, and I would not recommend it to anyone looking for a dependable banking or credit card experience.
The biggest issue is that the system frequently does not allow payments toward already-settled credit card transactions. Every time I need to pay my bill, I end up discovering another payment-related issue and have to contact customer support to get it fixed.
What’s worse is that this isn’t a one-time problem. I’ve raised the same issue more than five times. Each time, support temporarily fixes it, but the problem comes back again. Instead of providing a permanent solution, they seem to apply a quick patch and move on.
A credit card should be reliable, especially when it comes to something as basic as making payments. Customers shouldn’t have to reach out to support every month just to pay their bills.
The repeated payment issues almost make it feel like customers are being nudged toward keeping funds in their checking accounts rather than using the credit card normally. I can’t say whether that’s intentional, but after experiencing the same problem over and over again, it certainly leaves that impression.
At this point, I have completely lost confidence in the product. This is one credit card I never want to use again, and I would not recommend it to anyone looking for a dependable banking or credit card experience.
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Response from developer
We sincerely apologize for your experience and understand how critical this matter is. Unfortunately, we’re unable to identify your account from this review. Please email us at hello@zolve.com from your registered email address, and our team will prioritize your case and work toward a prompt resolution.
No response, unable to pay credit card bill
I cannot access my Zolve credit card account because my registered school email expired. I emailed support multiple times but got no response. I am unable to pay my bill and my credit score is being affected. Please contact me urgently and provide account recovery or an alternate payment method.
Random Account closure
They randomly closed my credit card without informing me
Useful for international students starting in the USA. Worst customer service.
Got this card set up for use as a new international student. But lemme tell you once you get an American bank account set up and get approved for their credit cards, this cannot justify a 100$ annual fee. And the customer service is abysmal. It took me months to close each account or get refunded, negligence towards tickets, only response through email and slow as hell. And the experience using the card as a payment method is also very very inconvenient. It gets blocked for every unusual transaction. So if I go shopping once in a while, I am going to have issues with the card most times.
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Response from developer
Thank you for your feedback. We're sorry your experience did not meet expectations. Our team will reach out to better understand your experience and discuss this further. – Team Zolve
Problem resolved
VERY QUICK RESPONSE AND VERY HELPFUL STAFF THANK YOU
Worst credit service
If I don’t pay minimum you guys call with whatsapp, normal calls as if I don’t pay back. Now you guys couldn’t even respond to closure after making payment. This is the worst service ever. Being such big organization no customer care call service. It is the dissatisfaction and disappointment for your company.
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Akhila
The worst app I have ever seen. The app says it will to agent amd suddenly it says try agin after some time.
I have waited for that long time but not received anything.
I have waited for that long time but not received anything.
Worst Customer Service
Totally wasted my time and neglected my privacy, they produced multiple case#s for one single issue, but ended up with no one resolved it. Most incompetence and unbrained customer service I’ve ever used.
I’ll NEVER recommend ZOLVE to anyone
This has honestly been one of the worst financial experiences of my life. As a student, I trusted Zolve and always maintained a very good credit score by making payments on time and being responsible. But after fraudulent transactions happened on my account, everything went downhill.
Even after reporting the fraud, Zolve did not properly support me or protect me as a customer. Instead, I was forced to pay around $2500 along with heavy interest charges and APR for transactions I never made. As a student, this caused me huge financial stress and completely damaged my trust in the company.
I worked hard to build my credit score, and now because of this entire situation, it feels like everything got ruined. The customer support was extremely disappointing and unhelpful throughout the process.
I would NEVER recommend Zolve to students or anyone looking for a reliable credit card company. Please be careful before trusting them with your finances.
Even after reporting the fraud, Zolve did not properly support me or protect me as a customer. Instead, I was forced to pay around $2500 along with heavy interest charges and APR for transactions I never made. As a student, this caused me huge financial stress and completely damaged my trust in the company.
I worked hard to build my credit score, and now because of this entire situation, it feels like everything got ruined. The customer support was extremely disappointing and unhelpful throughout the process.
I would NEVER recommend Zolve to students or anyone looking for a reliable credit card company. Please be careful before trusting them with your finances.
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Worst App
Their customer support is worst, I am trying to close the credit card it’s been months but I didn’t receive any follow up email. Never go for their paid credit cards because you won’t have option to downgrade to the low available card. Stay away from the paid credit card go for the free one
No info on order
It’s been more than 20 days that I ordered some products and haven’t received any update still and never thought that scams happens in such a big renowned banking app
ZKart/Zolve Scam
Don’t use ZKart, its been 20days i did placed an order no update on delivery and customer service is worst. Not even deserves 0 stars.
Need better customer service
Customer support is very slow.
This “bank” sucks
this bank is literally only good as a last option bank and not even that my deposits are always received 3 to 4 days after I’m supposed to get them including my paydays refunds that normally take 3 to 5 business days take up to two weeks. Chat service sucks. AVOID having to use them at all cost. I would only use them as a last resort and barely even them. I’m so glad i was able to transition to a REAL bank account.
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