Costumer service
Worse costumer service i have seen, i wouldn’t recommend using this service
Abruptly ended cashback and rewards
They removed cashback and rewards for the classic card without notice. They give 1% cashback now. Who’ll use this card if there are other No Annual fee cards providing better cashback.
Not having proper security
I got lot of issues after using this zolve. On my card always happening the fraud transaction
I not even using still I have this problem this is the 4th time ..
Can you improve security and without authorization how you are approving the transaction and have multiple transactions happening at same time same money still it is not blocking .this is wrost thing happening to me everytime
I not even using still I have this problem this is the 4th time ..
Can you improve security and without authorization how you are approving the transaction and have multiple transactions happening at same time same money still it is not blocking .this is wrost thing happening to me everytime
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Worst financial company I’ve ever experienced
Disgusting customer service, rude and incompetent staff who don’t listen to anything asked. I have been chasing them for months trying to pay my bill (the made this difficult the moment you leave USA, despite pitching themselves as ‘cross-border’) and they have said the only way I can now pay is through a payment link sent from them - but they refuse to send it! Conveniently adding on late/non-payment fees every month this drags on and they refuse to let me make a payment. They have essentially taken my account hostage so they can rack up fees; Zolve are crooks - completely unethical. Do not use.
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Customer service
First thing the cash payments saying settles in 20 mins is total lie and the live agents do not reply to the chats. It’s been 2 days since I paid my bill i cash and I am not able to use the card it says not sufficient funds but the app shows the payment is settled and available credit.
Zolve removed their 5x cashback
It’s now the most useless credit cards out there. Would recommend not getting this. You could try other credit cards that does 5x,3x or even 2x.
But, this credit card has now lost all its value that it built over last 5 years.
But, this credit card has now lost all its value that it built over last 5 years.
Amount refund not added to card outstanding amount
So I made a payment through zolve for buying an item and I returned the item then I got refunded to same zolve credit card account but card due amount showing that amount what I paid. I contacted the customer care they said. I need to pay the due amount but that amount already credited. The customer care agent said still I need to pay the due amount. I asked why they reply like you already signed terms and conditions. This is very bad service. Why we need to pay due amount when card shows zero amount use.
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Please don’t use Zolve
Worst card and banking app I’ve ever used. Their security is disappointing, and their customer support is even worse.
I requested a refund of my excess funds, and ever since I submitted the request, they’ve stopped responding to my support tickets. I’ve received no meaningful updates and no resolution.
A financial company should communicate with customers, especially when it involves their money. My experience has been extremely frustrating, and I would not recommend Zolve based on how my refund request has been handled.
I requested a refund of my excess funds, and ever since I submitted the request, they’ve stopped responding to my support tickets. I’ve received no meaningful updates and no resolution.
A financial company should communicate with customers, especially when it involves their money. My experience has been extremely frustrating, and I would not recommend Zolve based on how my refund request has been handled.
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Card Delivery
It has been 20 days since I’ve Applied for my new physical credit card, I haven’t received any email regarding my shipment or delivery, whenever I reach out customer service, they ask me to wait for 10 business days, they don’t even procide any contact number for assistance. they also can’t track my shipment either😂 It’s really disappointing. Zolve’s service is awful☹️
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5 Years In, and It’s Time to Move On to new credit card
I’ve been with Zolve for 5 years and referred 4+ people in the past, but recent changes have really tested my patience. They removed the 5x cashback or Automax cashback options, which were a big part of why I stuck around. On top of that, my balance takes forever to update after I make a payment, and redeeming points as cash can take weeks to actually show up. Even simple issues that every credit card app offers require reaching out to support, which shouldn’t be the case for basic things. As a long time customer, it’s disappointing to see the experience decline like this. I’m seriously considering using my other credit cards and reduced my spending drastically using zolve.
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Worst
The worst credit card I have ever used
Very Poor Customer Service and Support
Very bad customer care experience. The support team was not helpful and did not properly resolve my issue. Extremely disappointing customer service.
Worst support
I have had 5 cards and even student cards but none of the are even as bad or close to bad as zolve. They have no supprot for credit increases,bill payment features were made convenient recently, change rewards whenever they feel like without notice, and you can never speak to a Human person at all.
Highly not recommended. Dont buy.
Highly not recommended. Dont buy.
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They won’t take cash now
One year back previously when I used to pay Zolve card. I used to pay with cash but now they have changed it to cashless you have to pay through card only.
Worst scamming app
Do not trust this company. Zolve is an absolute scam that hitches your account with hidden, unnecessary charges and refuses to issue refunds.I have multiple incorrect charges on my account for merchandise and services I never even used. For example, if I order an Uber and cancel it within one minute, Zolve still processes the full charge and completely refuses to return my money.When you try to get help, the customer service is nonexistent. They rarely answer the phone. The one time I finally got through, the representative just gave a lazy excuse saying their "app isn't working" to dodge the issue. I am still missing refunds for multiple unauthorized charges.To make matters worse, you cannot even delete or cancel your account by yourself through the app. They trap you in their system so they can keep stealing your money. Avoid Zolve at all costs
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S
Don’t take this card this is a scam, it will take your clothes out
Very bad customer service
Very bad at limit increments .Bad at everything never get any response from customer care support always They give you wrong report / statement never update right credit score to bureaus snd waste of time being a customer for 2 years .Never gets any benefits instead of frustration and stress. Nothing is easy to understand the payments/ usage/money balance all these makes me feel to stuck with a credit card with excellent managing skills.
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Absolutely horrible credit card
The service is pathetic. Not timely responses. No prior notifications of card benefit changes. Absolute nightmare.
Terrible tech, and you’ll pay for it
The only error message they show is “ something went wrong” if something went wrong in their end and that’s why a you cannot pay the due, you still get charged late fee.
The AI agent who checks in you is useless, the number they provide for you to call goes to voicemail
The AI agent who checks in you is useless, the number they provide for you to call goes to voicemail
Don't use this credit card
I have not been using this credit card since long time and they sent statement for dispute transactions . I have reached several times but my case is not resolved and they charged late fee too. So avoid to take it.
