Worst financial company I’ve ever experienced
Disgusting customer service, rude and incompetent staff who don’t listen to anything asked. I have been chasing them for months trying to pay my bill (the made this difficult the moment you leave USA, despite pitching themselves as ‘cross-border’) and they have said the only way I can now pay is through a payment link sent from them - but they refuse to send it! Conveniently adding on late/non-payment fees every month this drags on and they refuse to let me make a payment. They have essentially taken my account hostage so they can rack up fees; Zolve are crooks - completely unethical. Do not use.
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Please don’t use Zolve
Worst card and banking app I’ve ever used. Their security is disappointing, and their customer support is even worse.
I requested a refund of my excess funds, and ever since I submitted the request, they’ve stopped responding to my support tickets. I’ve received no meaningful updates and no resolution.
A financial company should communicate with customers, especially when it involves their money. My experience has been extremely frustrating, and I would not recommend Zolve based on how my refund request has been handled.
I requested a refund of my excess funds, and ever since I submitted the request, they’ve stopped responding to my support tickets. I’ve received no meaningful updates and no resolution.
A financial company should communicate with customers, especially when it involves their money. My experience has been extremely frustrating, and I would not recommend Zolve based on how my refund request has been handled.
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Card Delivery
It has been 20 days since I’ve Applied for my new physical credit card, I haven’t received any email regarding my shipment or delivery, whenever I reach out customer service, they ask me to wait for 10 business days, they don’t even procide any contact number for assistance. they also can’t track my shipment either😂 It’s really disappointing. Zolve’s service is awful☹️
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5 Years In, and It’s Time to Move On to new credit card
I’ve been with Zolve for 5 years and referred 4+ people in the past, but recent changes have really tested my patience. They removed the 5x cashback or Automax cashback options, which were a big part of why I stuck around. On top of that, my balance takes forever to update after I make a payment, and redeeming points as cash can take weeks to actually show up. Even simple issues that every credit card app offers require reaching out to support, which shouldn’t be the case for basic things. As a long time customer, it’s disappointing to see the experience decline like this. I’m seriously considering using my other credit cards and reduced my spending drastically using zolve.
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Worst
The worst credit card I have ever used
Very Poor Customer Service and Support
Very bad customer care experience. The support team was not helpful and did not properly resolve my issue. Extremely disappointing customer service.
Worst support
I have had 5 cards and even student cards but none of the are even as bad or close to bad as zolve. They have no supprot for credit increases,bill payment features were made convenient recently, change rewards whenever they feel like without notice, and you can never speak to a Human person at all.
Highly not recommended. Dont buy.
Highly not recommended. Dont buy.
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They won’t take cash now
One year back previously when I used to pay Zolve card. I used to pay with cash but now they have changed it to cashless you have to pay through card only.
Worst scamming app
Do not trust this company. Zolve is an absolute scam that hitches your account with hidden, unnecessary charges and refuses to issue refunds.I have multiple incorrect charges on my account for merchandise and services I never even used. For example, if I order an Uber and cancel it within one minute, Zolve still processes the full charge and completely refuses to return my money.When you try to get help, the customer service is nonexistent. They rarely answer the phone. The one time I finally got through, the representative just gave a lazy excuse saying their "app isn't working" to dodge the issue. I am still missing refunds for multiple unauthorized charges.To make matters worse, you cannot even delete or cancel your account by yourself through the app. They trap you in their system so they can keep stealing your money. Avoid Zolve at all costs
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S
Don’t take this card this is a scam, it will take your clothes out
Very bad customer service
Very bad at limit increments .Bad at everything never get any response from customer care support always They give you wrong report / statement never update right credit score to bureaus snd waste of time being a customer for 2 years .Never gets any benefits instead of frustration and stress. Nothing is easy to understand the payments/ usage/money balance all these makes me feel to stuck with a credit card with excellent managing skills.
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Absolutely horrible credit card
The service is pathetic. Not timely responses. No prior notifications of card benefit changes. Absolute nightmare.
Terrible tech, and you’ll pay for it
The only error message they show is “ something went wrong” if something went wrong in their end and that’s why a you cannot pay the due, you still get charged late fee.
The AI agent who checks in you is useless, the number they provide for you to call goes to voicemail
The AI agent who checks in you is useless, the number they provide for you to call goes to voicemail
Don't use this credit card
I have not been using this credit card since long time and they sent statement for dispute transactions . I have reached several times but my case is not resolved and they charged late fee too. So avoid to take it.
Worst customer service
You literally have the worst customer service, and don’t reply to me with that useless email, tried it already and you have no support at all. My card won’t receive payments and it keeps accruing and you guys can’t fix or at least reply back with the solution. Useless.
Repeated Payment Failures and No Permanent Fix
This has been one of the most frustrating credit card experiences I’ve ever had.
The biggest issue is that the system frequently does not allow payments toward already-settled credit card transactions. Every time I need to pay my bill, I end up discovering another payment-related issue and have to contact customer support to get it fixed.
What’s worse is that this isn’t a one-time problem. I’ve raised the same issue more than five times. Each time, support temporarily fixes it, but the problem comes back again. Instead of providing a permanent solution, they seem to apply a quick patch and move on.
A credit card should be reliable, especially when it comes to something as basic as making payments. Customers shouldn’t have to reach out to support every month just to pay their bills.
The repeated payment issues almost make it feel like customers are being nudged toward keeping funds in their checking accounts rather than using the credit card normally. I can’t say whether that’s intentional, but after experiencing the same problem over and over again, it certainly leaves that impression.
At this point, I have completely lost confidence in the product. This is one credit card I never want to use again, and I would not recommend it to anyone looking for a dependable banking or credit card experience.
The biggest issue is that the system frequently does not allow payments toward already-settled credit card transactions. Every time I need to pay my bill, I end up discovering another payment-related issue and have to contact customer support to get it fixed.
What’s worse is that this isn’t a one-time problem. I’ve raised the same issue more than five times. Each time, support temporarily fixes it, but the problem comes back again. Instead of providing a permanent solution, they seem to apply a quick patch and move on.
A credit card should be reliable, especially when it comes to something as basic as making payments. Customers shouldn’t have to reach out to support every month just to pay their bills.
The repeated payment issues almost make it feel like customers are being nudged toward keeping funds in their checking accounts rather than using the credit card normally. I can’t say whether that’s intentional, but after experiencing the same problem over and over again, it certainly leaves that impression.
At this point, I have completely lost confidence in the product. This is one credit card I never want to use again, and I would not recommend it to anyone looking for a dependable banking or credit card experience.
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Response from developer
We sincerely apologize for your experience and understand how critical this matter is. Unfortunately, we’re unable to identify your account from this review. Please email us at hello@zolve.com from your registered email address, and our team will prioritize your case and work toward a prompt resolution.
No response, unable to pay credit card bill
I cannot access my Zolve credit card account because my registered school email expired. I emailed support multiple times but got no response. I am unable to pay my bill and my credit score is being affected. Please contact me urgently and provide account recovery or an alternate payment method.
Random Account closure
They randomly closed my credit card without informing me
Useful for international students starting in the USA. Worst customer service.
Got this card set up for use as a new international student. But lemme tell you once you get an American bank account set up and get approved for their credit cards, this cannot justify a 100$ annual fee. And the customer service is abysmal. It took me months to close each account or get refunded, negligence towards tickets, only response through email and slow as hell. And the experience using the card as a payment method is also very very inconvenient. It gets blocked for every unusual transaction. So if I go shopping once in a while, I am going to have issues with the card most times.
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Response from developer
Thank you for your feedback. We're sorry your experience did not meet expectations. Our team will reach out to better understand your experience and discuss this further. – Team Zolve
Problem resolved
VERY QUICK RESPONSE AND VERY HELPFUL STAFF THANK YOU
