One of the worse app UX
App crashes
Response from developer
Hi Koalilly, we’re really sorry the update left you unable to open the app, even after resetting your password. We know how frustrating it is when something designed to make your day easier becomes another headache. Since your review, we’ve released several updates to improve login reliability and app stability. We hope you’ll try the latest version. If you still have trouble, please reach out to your MXM. We respond to every request and have been able to solve every issue members have brought to us.
The New Update Is Awful
Response from developer
Hi joky woree, thank you for being honest with us. We’re sorry the redesign made familiar tasks harder. Your feedback helped us see where the new experience was creating unnecessary frustration. We’ve made a lot of improvements over the past several months to simplify navigation and make those everyday tasks easier. We hope you’ll give the latest version another try.
Gated functionality behind useless survey
Response from developer
Hi sarajp, we understand why being asked for personal information without a clear way to skip or delete it felt intrusive. We’re sorry the update left you feeling like you didn’t have control over your own information. We’ve continued improving the onboarding experience and how these requests are presented and handled. Thank you for speaking up. Your concerns about transparency and choice are important to us.
Broken
Response from developer
Hi press_n_buttons, we’re really sorry you couldn’t get past onboarding. Being locked out right after an update is incredibly frustrating. We’ve released multiple updates since then to improve onboarding, login reliability, and overall stability. We hope you’ll give the latest version another try. If anything still isn’t working, please reach out to your MXM. We respond to every request and have been able to solve every issue members have brought to us.
