Industry Online Support User Reviews

Top reviews

Login issues

Used app for months with no issue but now, all of a sudden, I can’t login despite being able to on a web browser using the same login info

Scanning qr isn’t the best

The app really struggles to scan qr codes on the iPhone 15pro. There’s way to change to macro lense with the app so it can focus on the codes. There’s no way to import a photo with a we code either.

Wow

It’s okay

OJ

Won’t allow log in !!!! Just keeps saying missing fields but it isn’t!

App

Tried to use the support request but it didn’t work.

SIEMENS

Good morning :)

Unusable

Doesn’t show support request previously created. Can’t open any link on the forum.
App gives message “Something is wrong, try again later”.
App is not really tested & ready for widespread release.

Siemens

Needs PKI surport for employees

Scan

Scan does not work

Bug Experienced

When scanning the QR code’s it doesn’t automatically pick up on them as it did in the old app. Apple 8+. Always worked before the new update. Other than that I use this app daily at work. Fix the scanning bug and it deserves a 5/5 stars.

App crashes after update

Hi.after update to 5.0 version I receive frozen blue screen. iPhone SE, OS 13.6.1

Ugly and Slow

The app is marginally useful, but the design is terrible. It seems as if it was designed by someone who not only has never seen an iPhone app, they haven’t seen any sort of mobile app at all. Navigation is difficult mainly because the app fails to follow any iOS conventions. The app also likes to log you out every few days. The English translation is also very awkward in a few places.
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Doesn't work

Nothing works in this app.

i can’t transfer the bluetooth to my new phone

like the review above

Awesome

The scan tool helps me out a lot when checking parts in.

Very Useful

Handy to have in the field, gives you access to all the manuals and forums. The barcode scanner is not particularly useful though, as the product boxes are normally gone by then. If you could scan the 2D barcode that is on all of the devices themselves, that would incredibly useful.

Great resource.

I do phone support for Siemens automation products and so far like what I see. The search results are relevant, more so than the website. Scanning QR codes worked great for the products I tried around the office. It does not scan bar codes so with older products you need to search the part number. It runs fine in my iPhone, still on IOS5. I don't want to give up my google maps. Unlike other Siemens products the install went smoothly and did not require that I uninstall anything or reboot 16 times. Definitely recommended for people in the field.
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Barcode scan does not work

Barcode scanning does not work

Scanned product

Scanned 2 products, app could find neither. Scanned every bar code that i could find on the package Came back with volumes of useless information.

Awesome

This is the best app ever!!!