Glitch from abroad
Can’t activate from abroad as the phone verification doesn’t work,not acceptable
Response from developer
Hello, we’re sorry your experience has been negative. We suggest using a stable connection such as Wi-Fi, disabling power-saving mode, and checking that the number 029996789 is not listed among blocked contacts (Settings > Apps > Phone > Blocked Contacts). We also recommend checking these settings on your device. Settings > Apps > Phone: Scroll down and make sure the following toggles are turned off: - Silence unknown numbers - Call filter: unknown numbers Please try configuring the ING app again and let us know if the issue is resolved, or contact us again if you need further assistance.
Awful
Why do you do these updates if they only complicate things. identification process stalls, doesn’t work. Tried it many times from two different devices. There is no way to upload documents as the website you use doesn’t work. The app was OK before this update. Pointless.
A step back
Terrible experience on this new app. Authorisation push notifications appear for a few tenths of a second and then vanish. Even if you click on them, nothing happens, so now I can’t use web banking anymore. On top of that, it forces you to use the system language, whereas before you could have it in Italian, but now it helpfully tells you to change the language of the OS. Why??
Finally, when you need help, the only option is chat, which takes forever to get someone human who is not a dumb bot. I used to love this bank but it’s really gone downhill.
Finally, when you need help, the only option is chat, which takes forever to get someone human who is not a dumb bot. I used to love this bank but it’s really gone downhill.
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