Instagram User Reviews
Customer Experience
~ Based on 20,835 written reviews from the US App Store.
What users say
Summarized from real user reviews of Instagram. Based on 30M reviews and a 4.7/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Photo & Video app.
Positive things
- ๐Excellent way to connect with friends and family
- ๐Ability to discover new content and accounts
- ๐จGreat platform for artists and creators to showcase their work
- ๐คHelps small businesses promote their products
Negative things
- ๐Frequent bugs and glitches
- ๐คOverly aggressive AI moderation leading to unfair account suspensions
- ๐Poor customer support and lack of transparency around account issues
- ๐Declining organic reach and push towards paid advertising
- ๐Confusing layout changes that make the app less user-friendly
Is Instagram Safe?
Instagram appears safe based on user ratings. AppsHunter Safety Score for Instagram is 94/100.
This assessment is based on 29,586,863 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 29,586,863 App Store ratings for Instagram.
Is Instagram Legit?
Instagram appears to be a legitimate app. AppsHunter Legitimacy Score for Instagram is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Nobody likes this app. It makes sharing simple things really difficult. But that is the trap. They make it difficult to keep people on the platform for their shareholders to profit from. Look for alternatives asap
It sucks, I like it when I go the search engine, it is a full page, nota half page..it shrinks everything. Please change it back.
New update puts videos in a tiny window on iPad. Horrible update. Makes app unusable on iPad. Fix it back to the way it was!!!๐คฌ๐ฅต๐ก๐คฌ๐ฅต๐ก
What can I say itโs IG!!!!!๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ
Really missed the hold and pause function. Thanks for bringing this good feature back.
codes_gotthekeys followed me I will follow back instantly and letโs grow anyone that see this please help me get followers
The new โShop the Lookโ button is ruining Reels. It sits right where you double-tap to like a video, so I keep accidentally tapping it and opening shopping pages instead of liking. Please move it away from the like zone, remove it entirely, or at least give users the option to turn it off.
I have not gotten instants or any updates of the new updates and half the time Iโm straight up just not able to repost ๐ซฉ๐ซฉ
Absolutely terrible experience! Instagram suspends accounts without proper explanations and provides zero helpful customer support. Even after submitting an appeal and verifying my identity, there is no resolution. Years of memories and connections can disappear, and Instagram doesnโt even care enough to respond. Worst customer service ever!
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Mera id ko bina koi rejan ke suspend kar diya gaya hai
I love ig reels but that new button is so annoying
I wish The Gram would fix some of the glitches on the REELS section, and be more open to fixing fraud!
the Reels user interface is broken and unwatchable due to UI clutter all over the screen
The app is extremely racist and only works in favor of Israel and the US. Many times, just because I'm a Muslim and Iranian, people have insulted me, my family, and so on, even cursed at us. Even when I report them, their pages don't get shut down. But the moment I respond to those insults, my page gets blocked immediately. If we post pictures of our country's heroes, the post gets deleted and our page gets blocked right away. Meanwhile, US and Israeli massacres and sexual pages continue freely.
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When you go to others instagram grid and choice a box to open it glitches. 1) it does not open the correct box 2) it open up a mini feed of multiple boxes 3) those boxes are cutting off the tops of the reels or posts. So in some cases peoples heads are chopped off. Fix this issue please so viewers do not stop using app.
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I like instagram better than Facebook.
got one of my accounts deleted for no reason, no warnings no flags. no nothing, they just wanted a pic of my id document and when i sent they said they wanted the passaport with all my personnal information. when i said i wouldnโt send they deleted my account and took off my right to appeal
Too many ads. Itโs irritating to open the app and the first post on the feed is an ad. Not even worth checking the app anymore.
Public
What were they thinking? Now all my Reels are half the size with top and bottom cutoff! Unusable on iPad now. Whoโs the genius behind this ridiculous move?


