Instagram User Reviews

Customer Experience

Positive experience31.0% of reviews
Neutral7.0% of reviews
Negative experience61.9% of reviews

~ Based on 19,874 written reviews from the US App Store.

What users say

Is Instagram Safe?

Instagram appears safe based on user ratings. AppsHunter Safety Score for Instagram is 94/100.

This assessment is based on 29,484,019 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.5% of ratings point to a safe experience
2.4% of ratings suggest some concerns
5.1% of ratings point to a risky experience

~ Based on 29,484,019 App Store ratings for Instagram.

Is Instagram Legit?

Instagram appears to be a legitimate app. AppsHunter Legitimacy Score for Instagram is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Winglerians

Love the ability to remember my family moments even if I’m not looking for them.

Helppp

It doesn’t let me add a a pfp and doesn’t let me use camera App like when it tells me abt it and I press next it don’t show up and it just stuck???

Instagram sucks

Instagram deleted my 4 year account for no reason

En vivos

Por qué razones removieron la opción de hacer live para las personas con menos de mil seguidores? Por favor que es eso? Déjelo cómo estaba 🫩

💕😃🛳️💯☀️🙌🫶😃💕🥳🛳️🏝️☀️💯🌊👩‍🍳

⬇️💪🙏🛳️🏝️🌊☀️💯💕🥳

I need to update in order to call??

My phone is old and broken because I’m poor and can’t get it fixed nor do I want to get a new one so I’m on an older iOS. Locking calls behind an update is bogus.

Censoring in full effect

This app is censoring everything you say now, you no longer have freedom of speech against Israel. This app and its owners have sold Americans out.

Always good

Pretty solid

Creating new accounts

It is impossible to create new accounts

Incredibly Offensive and False Allegations + Ban

I was an avid Instagram user up until Wednesday, September 9th, when my account was wrongfully suspended and eventually banned.
I was extremely upset to see the offensive and false allegations I received from your team. Charges related to child trafficking, nudity, and exploitation are serious and not to be given lightly. I have thought back to my account and posts deeply, and have not considered anything could be remotely connected to those severe accusations.
Upon receiving the suspension, I immediately took action and completed all verification steps. I did a facial recognition video and submitted my identification card. I was shocked to see that even after proving my identity, my account was permanently disabled with no opportunity for me to use my voice and advocate for my innocence.
Again, I am incredibly disappointed in the poor service I have received. I implore you to make the right decision. Furthermore, I would strongly encourage your team to start removing actual child predators, with concrete evidence against them, from the platform to protect minors, such as myself. I would also appreciate being able to understand the banning process and the evidence that is gathered to take action.
The customer service is also the worst I have ever experienced. There are no opportunities to speak to an actual, human employee; only the AI that, in reality, is wrong most of the time.
I am incredibly disappointed. Do better.
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Comments

I noticed some comments are repeated when scrolling

Limited Control

Limited options to configure algorithm, limited options to restrict what you see to minimize distractions. This creates real addiction problems that are probably easily solved.

Followers

I need more followers

King ig

That’s me

Datz Cool Word 2da People dat sayz Word!!

It’s just so Pretty !!!

Mala experiencia

Te quitan la cuenta de la nada intentas recuperarla y no puedes pésimo servicio 🫠🫠

The ban 😑

Instagram I love this app, who doesn’t? You might be wondering why I’m rating this app a one star and it’s because of “the ban” basically every account I have made ever has been banned or suspended because I apparently followed a person who doesn’t follow guidelines. @instagram if you fix your app and actually give me an account I’ll rate this 5 stars. I genuinely love this app and any account I’ve ever made doesn’t compare to the one I’ve had. I’ve built tons of online friendships and now they are all gone, I’ve saved countless of videos and those are also gone. Pleaseee Instagram make me an account.
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The Rawey

NOVA.OYB

No me funciona

Me elimina mis historias destacadas aparte puse mi cuenta privada y cuando alguien me quiere seguir no me tira notificaciones si no que solito se me aceptan las solicitudes

Sucks

I love Instagram but they keep taking my account with me doing nothing wrong this is seriously getting out of hand.