Waste of money
Response from developer
We're sorry it didn't work out for you. Tell us what you were trying to do and where it fell short — email us at translate.support@hkapplabs.com and we'll look into it.
Extremely inaccurate translations
After using it for a couple of months now it’s absolutely useless. The translation is un meaningless.
Vietnamese to English Chinese to English Malay to English
Wasted $78
Response from developer
Sorry for the experience. We’re sorry the translation quality didn’t meet your expectations. Could you let us know which feature and language pair you were using? This information will help us investigate and continue improving translation accuracy. Please contact us at lihui.pan@hkapplabs.com, and we’ll be happy to look into your case.
Ne fonctionne pas bien
Response from developer
Désolés pour ce problème. Le mode conversation à deux devrait fonctionner normalement : commencez par vérifier que vous utilisez bien la dernière version de l'application. Si le problème persiste, écrivez-nous à translate.support@hkapplabs.com en précisant votre modèle d'iPhone et les langues utilisées. Nous identifierons la cause et la corrigerons.
Bug
Response from developer
Désolés de vous décevoir. Dites-nous ce que vous attendiez et ce qui n'a pas suivi : écrivez-nous à translate.support@hkapplabs.com , nous lisons chaque message et cherchons une solution.
Just got instant translator
Response from developer
Thank you — that's great to hear. If you're heading to Bangladesh, it's worth downloading the Bengali offline pack before you fly, so translation keeps working without a connection. Enjoy the trip, and email us at translate.support@hkapplabs.com if anything comes up along the way.
