It’s a real pain
Constant log outs for no reason whatsoever and then demanding you do stuff to enable logging back in again with no prior warning - this is hands down the most unstable and ridiculously managed investment app I’ve used.
Left after 2 months
Didn’t like the inflexible direct debit dates, the interface, the frequency of updates, the response times to secure messages, the level of detail, the ease of use, the variety of funds… I also hated that I moved an amount to test if I liked things to be charged £5.99 per month, this shows a poor value for the smaller investor, the rest was left in HL, only stuck with II for a couple of months, not impressed at all. Incidentally I have left HL now too, invested everything elsewhere
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Stop asking for feedback
Ditto
Text message 2fa not working
I have to use the recovery code every time my phones login expires. I never receive the promised text messages.
Portfolio Performance Reporting
There is no way to show the performance of your fund versus its benchmark which is crucial if you wish to monitor whether the fund is doing its job or not, whether it’s an active or passive fund. Very poor transparency on this matter. GUI searching for funds/ETFs is also very poorly designed.
