Unreliable and appalling UI
This app used to be simplistic, but functional. Now it’s only simplistic. You can switch off your heat in the app, and the app will show it as off, but my Home Assistant will show it as on, and if I kill and restart AC Cloud, it will confirm that is was indeed left on. (Then you can generally successfully turn the heat pump off, so in fairness, it is still occasionally functional.). The calendar feature doesn’t seem to work, I have a calendar turning the pump on in the middle of the day, and off late afternoon, but the off-part doesn’t happen. It was never able to set the heat pump to the 8-10°C mode, so if you switched to something else, somebody had to put it back from the remote, not immensely helpful if you live 6-700 km away. You can’t have an event straddling midnights since times are within a day, you’ll need two separate events instead. If you change the earlier event, say to adjust the time a bit, the later event is just discarded and you have to start over.
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Intermittent
The interface is often unresponsive. It shows a status but when you change it from
On to off or the temperature then walk over to the controller on the wall, it isn’t changing the setting you just changed in the app.
On to off or the temperature then walk over to the controller on the wall, it isn’t changing the setting you just changed in the app.
Minimal functionality, poor overall design and build and poor reliability…
The app is poorly designed, missing key controls for the device, such as sleep timer or silent mode. Their cloud back end is often laggy or even offline, leading to frequent frustration with the device being unresponsive or offline. Wi-Fi signal for their device is also ver poor with weak connectivity even with direct line of site and short distance between the dongle and Wi-Fi access point.
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From decent to worse
Ever since this most recent update this app has been rendered useless. Fails to control devices and provides zero feedback .
Convenient when it works
Changing temperature, fan speed, etc is often unresponsive from the app. It freezes on a setting. Restarting the app or phone doesn’t work. I have to pull out the remote and wait it out for it to respond. Sometimes it takes a few minutes other times it’s a few hours. It been like this since I got it. Disappointing.
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Gotten really unreliable
This app used to be simplistic, but functional. Now it’s only simplistic. You can switch off your heat fumo in the app, and the app will show it as off, but my Home Assistant will show it as on, and if I kill and restart AC Cloud, it will confirm that is was indeed left on. (Then you can generally successfully turn the heat pump off, so in fairness, it is still occasionally functional.). The calendar feature doesn’t seem to work, I have a calendar turning the pump on in the middle of the day, and off late afternoon, but the off-part doesn’t happen. It was never able to set the heat pump to the 8-10°C mode, so if you switched to something else, somebody had to put it back from the remote, not immensely helpful if you live 6-700 km away.
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App functionality
This app is very inconsistent in regard to what patterns/settings actually work. It is lagging/not working
Servers must be broken
I wonder how this product is subscription free, I wish I purchased the local adapters because going through the Intesis cloud is a gamble. Some days it works perfectly, others, it doesn’t. Support blames my wifi - as a professional network engineer I beg to differ. Avoid if you are reading this. Spend the (2x) money on the local communication version and program it using Homebridge or HomeAssistant.
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Always lose wi fi
I have had this remote system for over 2 years. If the electricity goes out, then it doesn’t reconnect to wifi. Quite frustrating when I have Tennants and can’t access property.
Good
Good
Unreliable and not user friendly
There seems to be no way to run anything other than a single program at a time, complex scheduling is impossible. The units frequently become unavailable. Control is only possible with an internet connection. Don’t choose this system.
Annoying review request
Keeps asking for review. So annoying.
Annoying review request
Constantly keeps asking for review everytime I open the app.
Great
Great.
App
Never update
End user
Programing a schedule is not easy. User friendly explanations needed.
Doesn’t stay connected to WiFi
Continue to have AC Cloud drop off the network. No other issues w the other 50 plus connections on the network. Poor tool for Fujitsu to use on their smaller mini split units. I have no problems w the larger Fujitsu units that have built in WiFi.
Review
Stop asking me to review
Basic
Extremely basic, can’t program timers, almost seems like a half finished app.
Connection drop
Working for 7yrs then all of a sudden it won’t connect any more , impossible to find any assistance whatsoever.
