Worst Bank in Helena
Not only could I not update any contact information in the app, but I can’t even get the bank itself to correctly update my information. What is even the point of “offering” customer service support in the app if it’s 100% ineffective and more than half the time a customer service rep isnt even available to help nor do they respond to message requests made within the app messaging if you are fortunate to be able to log in. What is the point of customers even filling out Docusign to update info if they aren’t going to process it. Do yourselves a favor and close your account to bank with a credit Union that actually offers amenities from this century and isnt a million years behind on everything everywhere else is capable to doing a million times better
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HHangingTree_12
Customer support
Genuinely some of the best customer support I’ve ever received from any bank and on that note from any company on an online page. I absolutely love this bank. Thank you for all you do!
CTCasey terry
Pick Another Credit Union
I’m not impressed with the credit union. The app isn’t accurate for pending withdrawals and balance. I had to use written balances.
They failed to helped me with a stop payment for a company I’d already paid from another account. When I contested the charge, they sent it to collections
They failed to helped me with a stop payment for a company I’d already paid from another account. When I contested the charge, they sent it to collections
OOFP_Marine
Works
Works👍
IITSjustZEKE456
Overdrafts on day of deposit
I made a cash deposit, but debits are posted before credits. Bad policy!
JJacksbck
