BEWARE!!!!!!!!!
I have been using this great program for around 15 years. I didn’t realize that they own your business and can shut it down in a sec and you lose ALL your info (shut your Business down with one click). All I did was apply to take cc’s for my customers. That’s it!!!! And they locked me out of my whole business world. No one to talk to that can help. I’m lost and they could care less. SO far I’m 2 weeks in trying to get help. This is NOT ok.
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PSA
Been a loyal customer for over 10 years. Auto payment setup and everything worked as it should. Got double billed. Returned money. Got billed again and again. Canceled auto after the first mistake just keep getting billed. Quick to take your money very slow to get it back. This is theft no question about it. Replied we are working on it doesn’t give your money back. Any one know a good invoice company? I’m looking for one.
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⭐ 1 Star — Extremely Disappointing Treatment of a Small Business
I’m extremely disappointed with how Invoice2go handled my account. I signed up to use this service for my business, provided the information and documents that were requested, and then my account was suddenly deactivated and permanently closed.
What makes this worse is that Invoice2go told me that all pending payments were canceled and/or refunded, but when I asked why my business was being denied service, I was told they were unable to provide any further information regarding the decision.
That is unacceptable when you’re dealing with a small business that depends on invoicing and payment processing. If there was an issue with my account, documentation, verification, or anything else, I should at least be given a meaningful explanation or an opportunity to correct it.
I am posting this review because normal support has not provided me with an answer. I would like someone from Invoice2go management, account review, or the appropriate escalation department to contact me directly and actually review what happened to my account.
I am willing to update this review if Invoice2go reaches out, explains the situation, and makes a genuine effort to resolve it.
What makes this worse is that Invoice2go told me that all pending payments were canceled and/or refunded, but when I asked why my business was being denied service, I was told they were unable to provide any further information regarding the decision.
That is unacceptable when you’re dealing with a small business that depends on invoicing and payment processing. If there was an issue with my account, documentation, verification, or anything else, I should at least be given a meaningful explanation or an opportunity to correct it.
I am posting this review because normal support has not provided me with an answer. I would like someone from Invoice2go management, account review, or the appropriate escalation department to contact me directly and actually review what happened to my account.
I am willing to update this review if Invoice2go reaches out, explains the situation, and makes a genuine effort to resolve it.
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Great
I loved this app, simplicity all jobs and keep customers connected
Very Good App
The app is user friendly and gives you options you can actually use
