⭐ 1 Star — Extremely Disappointing Treatment of a Small Business
I’m extremely disappointed with how Invoice2go handled my account. I signed up to use this service for my business, provided the information and documents that were requested, and then my account was suddenly deactivated and permanently closed.
What makes this worse is that Invoice2go told me that all pending payments were canceled and/or refunded, but when I asked why my business was being denied service, I was told they were unable to provide any further information regarding the decision.
That is unacceptable when you’re dealing with a small business that depends on invoicing and payment processing. If there was an issue with my account, documentation, verification, or anything else, I should at least be given a meaningful explanation or an opportunity to correct it.
I am posting this review because normal support has not provided me with an answer. I would like someone from Invoice2go management, account review, or the appropriate escalation department to contact me directly and actually review what happened to my account.
I am willing to update this review if Invoice2go reaches out, explains the situation, and makes a genuine effort to resolve it.
What makes this worse is that Invoice2go told me that all pending payments were canceled and/or refunded, but when I asked why my business was being denied service, I was told they were unable to provide any further information regarding the decision.
That is unacceptable when you’re dealing with a small business that depends on invoicing and payment processing. If there was an issue with my account, documentation, verification, or anything else, I should at least be given a meaningful explanation or an opportunity to correct it.
I am posting this review because normal support has not provided me with an answer. I would like someone from Invoice2go management, account review, or the appropriate escalation department to contact me directly and actually review what happened to my account.
I am willing to update this review if Invoice2go reaches out, explains the situation, and makes a genuine effort to resolve it.
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Great
I loved this app, simplicity all jobs and keep customers connected
Very Good App
The app is user friendly and gives you options you can actually use
Owner
So easy I love it:)!!
Love it… so do my customers
Invoice2Go makes my life very easy. The ability to really customize my invoices to suit my business is a godsend. I easily drop-in my services which vary by customer rakes less than a few seconds and sending is just as quick!!
Price increase for what?
Been a loyal customer for several years and my price increases by 40% for no reason and no improvement to the app at all? Corporate greed at it best. Will not be renewing next year.
Robbing service
£7.99 a month for an app that kicks you out when you need it most doesn’t send emails through the app even though it says it’s been sent 👎🏻tooo much money
Aqua Pools Del. Valle llc.
Been with them for years. No complain. The best of the best I have. My whole Family is in the Pool industry and I have recommended them this platform and they have also been so Happy.
Price is too high
I’ve been using Invoice2go for over 10 years i’m still disappointed that when I first signed up it was a lifetime access for a specific set fee.
And now the subscription is so expensive, but on the positive it is very convenient and does exactly what I needed it to do.
And now the subscription is so expensive, but on the positive it is very convenient and does exactly what I needed it to do.
Jose
Only PayPal option for processing payment in US and very high price on this supplier.
Living in a cardboard box now
Easily over 50k plus in transactions, that I no longer have access to because of the sheer negligence of this company. I got sent an email request about a random audit to which I respond with all of the corresponding information, followed all the steps, and yet they terminate my account in the middle of receiving two payments, and provide no reasoning or notice. I no longer have access to any of my income information and now have to figure out how to receive my cancelled income. Customer service provided no assistance. More like customer disservice. Pay monthly to use this just for my life to be harder for it. These are people’s lives.
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Terrible waste of time and subscription trap
It took me sending three test invoices before the payment method showed up on it. Then when I finally when to send the real invoice after dealing with the apps glitches and stupid design, they said I must pay $70 to send any more. Super disappointed in this because if you figured out the bugs it would have been promising
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Seamless integration
Makes running a business so easy
Owner/Operator
I’ve been using Invoice2go for 10 years plus. I run a very small simple remodeling company and Invoice2go has made it easy for me to send off professional estimates and invoices. They make it easy to be able to add progress payments and for someone that’s pretty illiterate around computers. I find it fairly easy to navigate their app.
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Landscaping
Nice
Great
I have been using this forever. Great app
Owner operator
Glitches with sending invoices by email during peak business hours. Servers need to be updated.
Greedy
Been using this app for 11 years for my business. It was great until they became very greedy. I was paying $99 a year then $149 with an adequate amount of invoices. Now to get over 100 invoices a year they want to charge over $600. The quality and functionality of the app hasn’t changed in over a decade so why the inane increase? Customer service has gone down hill. They obit have bot now with no live person.After 11 years I will be cancelling and moving on to another invoicing app as there are plenty of them. You lost a loyal long time customer over greed.
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Price
I start when it was $19 a year stop raising the price
FP
Perfecto a la hora de facturar y estimar
