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IO

IO

by PAGOPA SPA

746 ratings
94 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • April 16, 2020
  • July 7, 2026

Developer

PAGOPA SPA
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About

Interact securely with Italian public administrations. Access services, receive communications, and manage payments all in one place. Store digital versions of personal documents and pay notices easily.

✓Digital personal documents
✓Receive public administration messages
✓Manage deadlines
✓Pay pagoPA notices
✓Download pagoPA receipts
✓Secure login with SPID/CIE
Show original description

What users say

Summarized from real user reviews of IO. Based on 746 reviews and a 4.8/5 average, it highlights the 8 positives and 14 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍User-friendly and intuitive interface
  • 🚀Streamlined government service access
  • 💼Centralized document and payment management
  • 🌍Useful for residents abroad
  • ✅Effective cashback functionality when working
  • 📱Well-designed UI for a government app
  • 🔄Frequent updates and improvements
  • 💳Easy payment processing for PA services

Negative things

  • 🐛Requires internet connection for document access
  • ⚠️Language settings not working properly
  • 🔄Too many steps to access information
  • 💰High payment commissions via PayPal
  • ❌Credit card payments broken after updates
  • 📵No offline functionality for documents
  • 🚫No two-way communication with government
  • ⏱️Slow transaction processing and updates
  • 🔐Security concerns and data management issues
  • 🎯Limited municipal services coverage
  • 💳Payment method restrictions and failures
  • 🌐Inconsistent language support
  • 📊Unreliable transaction recognition
  • 🔧Frequent server overloads and crashes
See all reviews

What's New in IO

3.35.0

July 7, 2026

- Ora puoi pagare gli avvisi pagoPA anche con Fabrick Pay by Bank, oltre agli altri metodi già presenti (Apple Pay, BANCOMAT Pay, Carta di debito o credito, Google Pay, Klarna, MyBank, Paga con Postepay, PayPal e Satispay). - Abbiamo risolto problemi tecnici minori per garantirti la migliore esperienza sull'app.

More

Events

Read more about Your SEND Notifications on IO
Event EndedMajor Update

Your SEND Notifications on IO

Scan the QR and view your SEND notification in-app

Nov 23, 2025 — Dec 24, 2025

Read More

Read more about Appliance Bonus on IO App
Event EndedSpecial Event

Appliance Bonus on IO App

Download IO App to access the incentive

Nov 18, 2025 — Dec 18, 2025

Read More

Read more about Your documents, even offline
Event EndedMajor Update

Your documents, even offline

Access your digital documents offline on IO

Jun 6, 2025 — Jul 7, 2025

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Residente all’estero

Come residente all’estero questa app è molto utile. Grazie !
Cladema1970Cladema1970

Troppi passaggi

Non è comodissimo dover fare sempre 4 o più passaggi per vedere sempre la stessa informazione.
E sarebbe utile poter memorizzare anche il passaporto.
DdhhmmawipDdhhmmawip

Funziona ma non benissimo

Ci sono ancora tanti problemi e aspetti da risolvere. Speriamo in un miracolo.
OnlybyplaneOnlybyplane

Auf deutsch?

Angeblich auf deutsch verfügbar. Aber wie stelle ich die Sprache ein?
Jan SchlafkeJan Schlafke

Setting to English does nothing

All notifications are still in Italian despite setting the app to English. What’s the point?

Also, the app will send you messages but you have no way to respond or communicate with the government.

Typical.
Paul From ChicagoPaul From Chicago
See 89 more reviews

User experience

🐞

Reported Bugs

17 issues

App crashes and freezes frequently

Bug

Cannot add payment methods or cards

Bug

Transactions not recognized or recorded

Bug

Cashback not credited despite valid purchases

Bug

Language settings not applying to notifications

Bug

Login and authentication failures

Bug

Wallet section under maintenance

Bug

Inconsistent data display and synchronization

Bug

Payment processing errors and timeouts

Bug

Developer mode exposed in production

Bug

Subscription charges not appearing in app settings

Bug

Contactless transactions not recognized

Bug

Duplicate card registration requirements

Bug

Green pass certification not updating

Bug

Temporary error messages without resolution

Bug

Missing IBAN registration functionality

Bug

Inconsistent card appearance/disappearance in wallet

Bug
✨

Requested Features

15 requests

Apple Pay and Google Pay integration

Feature

Passport storage capability

Feature

Offline document access

Feature

Wallet integration for digital documents

Feature

Two-way messaging with government officials

Feature

Search functionality for municipalities

Feature

Automatic document export to Apple/Google Wallet

Feature

Support for more payment methods

Feature

Faster transaction processing

Feature

Better notification management

Feature

Service categorization and filtering

Feature

Bulk service activation/deactivation

Feature

More municipal services integration

Feature

QR code generation for easier registration

Feature

Support for various document types (driver's license, ID card)

Feature

FAQ

What does the IO app do?

The IO app allows you to interact simply and securely with various Italian public administrations, both local and national. You can access all their services, receive communications, and manage payments in a single application.

What are the key features of the IO app?

Key features include storing digital versions of your personal documents, receiving important messages and communications from public entities (including legally valid ones), managing deadlines for public administration, and paying any pagoPA notice by scanning a QR code or from a message received in the app. You can also download your pagoPA receipts.

How do I access the IO app and is it free?

To start using IO, you need to log in with your SPID credentials or, alternatively, with your Electronic Identity Card (CIE) or the CieID app. After the first access, you can log in faster using a chosen PIN or biometric recognition. The app is free to use.

What kind of public administrations can I interact with using IO?

You can interact with a wide range of Italian public administrations, including both local entities (like municipalities) and national ones. The app aims to consolidate services from various government bodies for a unified user experience.

How can I provide feedback or report issues with the IO app?

The app is designed to evolve based on user feedback. If you notice anything that isn't working as expected or could be improved, you can report it directly within the app using the dedicated feedback functionalities.