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IO

IO

by PagoPA S.p.A.

874 ratings
96 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

Released
April 16, 2020
Updated
October 27, 2026

Features

Developer

PagoPA S.p.A.
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IO screenshot #1 for iPhone
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About

Access and manage Italian public administration services securely in one place. Digitize personal documents, receive official communications, and handle payments for public services. Streamlines interactions with local and national government entities.

✓Digital document wallet
✓Receive official communications
✓Manage deadlines
✓Pay pagoPA notices
✓Download payment receipts
✓Secure SPID/CIE login
✓Biometric authentication
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What users say about IO

Reviews of IO are mixed: the Lifestyle app is rated 4.8/5 from 874 App Store ratings. What users like most: user-friendly and intuitive interface, streamlined government service access. Top complaints: requires internet connection for document access, language settings not working properly. Summarized from real user reviews.

Positive things

  • 👍User-friendly and intuitive interface
  • 🚀Streamlined government service access
  • 💼Centralized document and payment management
  • 🌍Useful for residents abroad
  • ✅Effective cashback functionality when working
  • 📱Well-designed UI for a government app
  • 🔄Frequent updates and improvements
  • 💳Easy payment processing for PA services

Negative things

  • 🐛Requires internet connection for document access
  • ⚠️Language settings not working properly
  • 🔄Too many steps to access information
  • 💰High payment commissions via PayPal
  • ❌Credit card payments broken after updates
  • 📵No offline functionality for documents
  • 🚫No two-way communication with government
  • ⏱️Slow transaction processing and updates
  • 🔐Security concerns and data management issues
  • 🎯Limited municipal services coverage
  • 💳Payment method restrictions and failures
  • 🌐Inconsistent language support
  • 📊Unreliable transaction recognition
  • 🔧Frequent server overloads and crashes
See all reviews
+1

What's New in IO

3.41.0

October 27, 2026

La versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app

Events

Read more about Your SEND Notifications on IO
Event EndedMajor Update

Your SEND Notifications on IO

Scan the QR and view your SEND notification in-app

Nov 23, 2025 — Dec 24, 2025

Read More

Read more about Appliance Bonus on IO App
Event EndedSpecial Event

Appliance Bonus on IO App

Download IO App to access the incentive

Nov 18, 2025 — Dec 18, 2025

Read More

Read more about Your documents, even offline
Event EndedMajor Update

Your documents, even offline

Access your digital documents offline on IO

Jun 6, 2025 — Jul 7, 2025

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

dystopian

prepare yourself to a very dystopian future.
if in Europe you have similar app to this one is time to abandon the west completely. my plan B is set. make your plans as soon as possible
Vvittinacozza

Well Good

This app is the dogs.,.
JJameshill007

Residente all’estero

Come residente all’estero questa app è molto utile. Grazie !
CCladema1970

Troppi passaggi

Non è comodissimo dover fare sempre 4 o più passaggi per vedere sempre la stessa informazione.
E sarebbe utile poter memorizzare anche il passaporto.
DDdhhmmawip

Funziona ma non benissimo

Ci sono ancora tanti problemi e aspetti da risolvere. Speriamo in un miracolo.
OOnlybyplane
See 91 more reviews

User experience

🐞

Reported Bugs

17 issues

App crashes and freezes frequently

Bug

Cannot add payment methods or cards

Bug

Transactions not recognized or recorded

Bug

Cashback not credited despite valid purchases

Bug

Language settings not applying to notifications

Bug

Login and authentication failures

Bug

Wallet section under maintenance

Bug

Inconsistent data display and synchronization

Bug

Payment processing errors and timeouts

Bug

Developer mode exposed in production

Bug

Subscription charges not appearing in app settings

Bug

Contactless transactions not recognized

Bug

Duplicate card registration requirements

Bug

Green pass certification not updating

Bug

Temporary error messages without resolution

Bug

Missing IBAN registration functionality

Bug

Inconsistent card appearance/disappearance in wallet

Bug
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Requested Features

15 requests

Apple Pay and Google Pay integration

Feature

Passport storage capability

Feature

Offline document access

Feature

Wallet integration for digital documents

Feature

Two-way messaging with government officials

Feature

Search functionality for municipalities

Feature

Automatic document export to Apple/Google Wallet

Feature

Support for more payment methods

Feature

Faster transaction processing

Feature

Better notification management

Feature

Service categorization and filtering

Feature

Bulk service activation/deactivation

Feature

More municipal services integration

Feature

QR code generation for easier registration

Feature

Support for various document types (driver's license, ID card)

Feature

FAQ

Does IO have ads?

No, IO does not contain advertisements. It is a free application developed by PagoPA S.p.A. to facilitate interactions with Italian public administrations.

How often is IO updated?

The latest version of IO is 3.41.0, last updated on October 27, 2026. The app is noted for frequent updates and improvements based on user feedback.

What devices does IO support?

IO is available on iPhone and iPod devices. It requires an internet connection for accessing documents and services.

Is IO secure for managing personal information?

IO uses secure login methods like SPID, CIE, PIN, and biometric authentication (fingerprint or face recognition) to protect user data. However, some users have reported security concerns and data management issues.

Can I access my documents offline with IO?

No, IO requires an internet connection for document access. Users have noted the lack of offline functionality for documents as a drawback.

What do users like most about IO?

Users appreciate IO's user-friendly interface, streamlined government service access, and centralized document and payment management. It's also praised for its well-designed UI for a government app.

What are the main complaints about IO?

Common complaints include the need for an internet connection for documents, language setting issues, slow transaction processing, and occasional server overloads. Some users also mention payment method restrictions and failures.

What is the age rating for IO?

IO has an age rating of 17+. This is likely due to the sensitive nature of government services and personal data management.