Take money out of your account
They take money when you park the scooter not worth the hassle. It’s a complete scam you have to run around to try and park it at a designated area when others are eligible to park wherever they’d like it’s ridiculous horrible company took 33 pounds of my little sister now she’s left with 17 pounds for the rest of the holiday if your thinking of getting one for your travels then don’t it’s a waste of time money and effort absolute garbage
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Intermittent
Worked ok for 4 days. Then I had to keep shutting down and rebooting. Now, will only get to the scanning screen 1 in 10 attempts, and even then will not scan a bike or process the code when I add it manually.
Worst app I’ve ever had the displeasure of using
For an app that’s intended to be used outside with moving vehicles, how can it basically only function correctly on WiFi?? I needed to go somewhere quickly in Florence and it would’ve been a 25 minute walk, or a 9 minute bike, so logically I chose the bike. Guess what, it took LONGER because this stupid app barely works and wouldn’t let me end my ride. Also, bikes are not appropriate for use for anyone under 5’2, and because of that I’ve had a yellow bruise on my leg for weeks from the bike falling on me when I could barely get on it. So glad Rome has Uber Lime
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Useless app
Doesn’t send otp. Tried 3 different phone numbers
Auto renewal very bad
The automatic renewal of ride packages is a practice that is close to being fraudulent.
Customers do not receive any email notifications or receipts when renewal charges are processed, and automatic renewal is enabled by default from the very first purchase.
The wording used in the app is "ride packages." Nothing in that description reasonably suggests that the purchase is a recurring subscription. A customer would naturally understand this to be a one-time package, not a service that renews automatically every week.
This appears to be a deliberate design intended to mislead customers into recurring charges without their clear and informed consent.
Customers do not receive any email notifications or receipts when renewal charges are processed, and automatic renewal is enabled by default from the very first purchase.
The wording used in the app is "ride packages." Nothing in that description reasonably suggests that the purchase is a recurring subscription. A customer would naturally understand this to be a one-time package, not a service that renews automatically every week.
This appears to be a deliberate design intended to mislead customers into recurring charges without their clear and informed consent.
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