Scam, terrible bikes
They force you to pay €5 for a bike that will actually cost you 1€, app does not work. SCAM AVOID
Excellent service.
Excellent service client ! J’ai rencontré un problème particulier lors d’une location de vélo à Savone, en dehors de la zone habituelle de fonctionnement. Malgré une situation compliquée, RideMovi a traité ma réclamation avec une rapidité remarquable et apporté une solution parfaitement satisfaisante, avec remboursement intégral des frais et de la pénalité. Une réaction rapide, efficace et commerciale que je tiens à souligner. Bravo et merci à l’équipe RideMovi pour son professionnalisme !
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Scam don’t use it
Forced to pay insurance to access the bike, and the insurance was for 2 hours and renewed without warning. End up to pay a ride of 20 km over €35 . Never again! Better go to local bike hire then use this SCAM
Can’t add a payment method
Can’t add a payment method
ABSOLUTE SCAM!!!
Rode an e-scooter for approximately 5 minutes and the app will literally not allow me to “end ride”.
It is, of course, mandatory to submit a photo of the e-scooter once parked before you can end the rental. The problem? The camera in the app simply shows a black screen, making it impossible to take the required photo. I have all permissions enabled and have tried repeatedly. Nothing.
Meanwhile, because the app won’t let me complete this mandatory step, the ride remains active and I’m presumably expected to continue being charged for a scooter I parked after five minutes.
Judging by the recent reviews, I’m far from the only person experiencing exactly the same issue, so this is clearly not some obscure problem.
I’ve photographed the correctly parked scooter separately, screenshotted the app malfunction and frozen my bank card. I will be disputing any charges beyond the few minutes I actually used the scooter.
An app that charges by time absolutely cannot have a broken “end ride” process. Completely unacceptable. Avoid.
It is, of course, mandatory to submit a photo of the e-scooter once parked before you can end the rental. The problem? The camera in the app simply shows a black screen, making it impossible to take the required photo. I have all permissions enabled and have tried repeatedly. Nothing.
Meanwhile, because the app won’t let me complete this mandatory step, the ride remains active and I’m presumably expected to continue being charged for a scooter I parked after five minutes.
Judging by the recent reviews, I’m far from the only person experiencing exactly the same issue, so this is clearly not some obscure problem.
I’ve photographed the correctly parked scooter separately, screenshotted the app malfunction and frozen my bank card. I will be disputing any charges beyond the few minutes I actually used the scooter.
An app that charges by time absolutely cannot have a broken “end ride” process. Completely unacceptable. Avoid.
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Terrible
By far the worst software experience I have ever had
Possibly the worst service I’ve ever used - shambles
First ride tried two scooters, both wouldn’t move. A day later I tried a different scooter and this one actually worked to my suprise. Once at my destination I come to take a photo on the app of the bike and I get a black screen despite my phone camera working absolutely fine. Do not use these chancers, get one of the other scooters
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Cannot connect at all
How to fix that ?
Terrible lime wannabe
Basically put a prompt into Claude to copy lime’s UX but destroyed any decent shred of functionality the app has.
You verify your ID, it asks you everytime you use the app to verify again, you buy a 60 minute pass, it tells you that you need to add minutes all the time & doesn’t let you start rides despite having ample minutes. Terrible app. Terrible usability, not at all intuitive. Would not recommend.
You verify your ID, it asks you everytime you use the app to verify again, you buy a 60 minute pass, it tells you that you need to add minutes all the time & doesn’t let you start rides despite having ample minutes. Terrible app. Terrible usability, not at all intuitive. Would not recommend.
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Vélos défectueux la plupart du temps
Presque l’intégralité des vélos que j’ai pris été défectueux et lorsque je veux le signaler je ne peux le faire qu’une fois par heure… et le prix des courses est exorbitants, sincèrement l’une des pires applications de vélos que j’ai pu essayer je vous déconseille fortement
Florence Italy horrific bike sharing company
Rode for two blocks and tried parking it I was in the correct parking spot next to numerous other RideMovi bikes the app kept “glitching” until it charged me another almost 30 minutes. Then charged a five euro inappropriate parking fee. They are scum and a scam artist if I could give it zero stars, I would.
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L’app si blocca di continuo
Questa app non è mai stata testata. Si blocca di continuo, devo costantemente forzare la chiusura e riaprirla se no non posso usarla ogni qualvolta cerco una bicicletta. Decisamente poco funzionale
Worst app
If you have low network, it won’t connect and you’re forced to stand there for 45mins like me trying to stop the ride. Absolute junk. Turned a quick 10 min bike ride into a stress induced nightmare.
Try to use another ride service
They automatically refill your account so it will just be taking money all the time. Also as others have stated it flagged my credit card as fraud which was a pain being in another country
DO NOT INSTAL-Scam!!!
This company is a big scammer!! They first charged me €30 for not taking good picture and when I appealed, they said you did not lock the bike! SCAM! And no real human to talk to! Just a bot
DO NOT USE they rob your bank account!
This is my first app review because I’ve never experienced something SO ridiculous! I just needed a 10 minute ride which turned into so much more as the app seemingly decides where you can park and won’t let you stop the journey until it decides!! There were plenty of fine places I tried yet wouldn’t let me and kept charging me in the process. After riding around for another 10 minutes or more it let me stop in one random location (a fair bit away from my destination) and then they had the cheek to charge me €5 penalty for apparently parking in an inappropriate spot!!!?? They asked for a photo as evidence but gave me seconds to do so and all I got was a black screen so couldn’t take it. Huge waste of time and money. Their only customer service is a chat bot that doesn’t understand anything. It’s a shame as it was the first day of my holiday and hoped to use it all week but never if I have to pay more than a taxi and they decide how much money they take from my bank account 🫣
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No app access!
I’ve been unable to login to the app for 5 days now. I’m paying for a monthly pass I can’t use. Customer service has been unable to help and very slow to respond.
DO NOT DOWNLOAD
HORRENDOUS!!!!!!! I’m not one to leave bad reviews but this is such a scam. I was on holiday and I was using this scooter app and hoppy app to get a round. I had absolutely no issues with the Hoppy app, however, this app was absolutely ridiculous. I would unlock the ride and try to park my scooter and it would say that I’m not in a parking zone and not let me park the scooter even though I was clearly in a parking zone. the only way to end the ride, is to just let the ride keep on going until it automatically turns off however it still charges you for this time and then you have to appeal this as well as the parking fine you will get and then make you pay €20 and not refund you the whole amounts. There’s no customer support team only a chat which is very unhelpful and this has happened several times out of the four rides I had one was perfect the other three I had problems with. These being the scooter not starting or wouldn’t let you park when you’re clearly in a parking zone and then it keeps on charging you. My boyfriend started a ride and it didn’t start the bike. It didn’t let him park it back up again or end the ride and then it consequently charged him for two hours he ended up paying £40 for something that he didn’t even use and there’s no one to get into contact to amend this other then submitting appeals after you spent the money. It’s just really ridiculous. DO NOT USE THIS APP!!!!
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At best buggy and worst a scam…
I bought a 30 minute ride pass, and rode for 2 minutes on an e-bike that wouldn’t turn to e-assist. I tried to swap bikes to a non e-bike but then wasn’t able to use the rest of my minutes, I kept getting an error code saying I had to top up - when I had at least 20 minutes left! Now I want to delete my data because I am not convinced this app is legit but I’ve been locked out of my account. It’s so frustrating that Florence would get rid of Lime in the city and replace it with this poor alternative!!
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Too Hard
To hard to set up
