Scam and terrible customer service
You go to purchase a ride pass for a day which the button makes you press twice Charging your card twice and then when you submit the refund it only refunds one of the payments and remove both of the passes off your wallet. Then when you contact them to change this all that is written is a generic email stating what to do for submitting a refund which is not what your asking for
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Beste App egal wer was sagt alles andere nur verasche
Haben die besten Angebote u ndl kommen ihren Nutzern/Kunden mit guten und besonders FAIREn Tarifen entgegen solange sich das nicht ändert bleib ich ein Rider
Gut aber mehr Gebite für Abstellung
Die App ist an sich gut günstig. Nur was mich echt sehr sehr sehr stört ist, dass man sie nicht in Köln, Chorweiler, Nord Chorweiler und Fühlingen abstellen kann.
Zb Voi E Scooter können das schon da kann man einfach, weil in Korweiler Nord mehrere Schulen sind, wäre es vor allem praktisch mit dem E-Roller bis Fühlingen fahren, ihn dort abstellen und dann zum See gehen wenn das ergänzt werden würde, würde ich mich und noch viele viele andere von meiner Schule und Umgebung sehr sehr freuen!!! Bitte macht das
Zb Voi E Scooter können das schon da kann man einfach, weil in Korweiler Nord mehrere Schulen sind, wäre es vor allem praktisch mit dem E-Roller bis Fühlingen fahren, ihn dort abstellen und dann zum See gehen wenn das ergänzt werden würde, würde ich mich und noch viele viele andere von meiner Schule und Umgebung sehr sehr freuen!!! Bitte macht das
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Take money out of your account
They take money when you park the scooter not worth the hassle. It’s a complete scam you have to run around to try and park it at a designated area when others are eligible to park wherever they’d like it’s ridiculous horrible company took 33 pounds of my little sister now she’s left with 17 pounds for the rest of the holiday if your thinking of getting one for your travels then don’t it’s a waste of time money and effort absolute garbage
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Intermittent
Worked ok for 4 days. Then I had to keep shutting down and rebooting. Now, will only get to the scanning screen 1 in 10 attempts, and even then will not scan a bike or process the code when I add it manually.
Worst app I’ve ever had the displeasure of using
For an app that’s intended to be used outside with moving vehicles, how can it basically only function correctly on WiFi?? I needed to go somewhere quickly in Florence and it would’ve been a 25 minute walk, or a 9 minute bike, so logically I chose the bike. Guess what, it took LONGER because this stupid app barely works and wouldn’t let me end my ride. Also, bikes are not appropriate for use for anyone under 5’2, and because of that I’ve had a yellow bruise on my leg for weeks from the bike falling on me when I could barely get on it. So glad Rome has Uber Lime
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Useless app
Doesn’t send otp. Tried 3 different phone numbers
Auto renewal very bad
The automatic renewal of ride packages is a practice that is close to being fraudulent.
Customers do not receive any email notifications or receipts when renewal charges are processed, and automatic renewal is enabled by default from the very first purchase.
The wording used in the app is "ride packages." Nothing in that description reasonably suggests that the purchase is a recurring subscription. A customer would naturally understand this to be a one-time package, not a service that renews automatically every week.
This appears to be a deliberate design intended to mislead customers into recurring charges without their clear and informed consent.
Customers do not receive any email notifications or receipts when renewal charges are processed, and automatic renewal is enabled by default from the very first purchase.
The wording used in the app is "ride packages." Nothing in that description reasonably suggests that the purchase is a recurring subscription. A customer would naturally understand this to be a one-time package, not a service that renews automatically every week.
This appears to be a deliberate design intended to mislead customers into recurring charges without their clear and informed consent.
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Basta con gli updates!
Ogni volta che apro la app c'è un update da fare - fateli opzionali!!!
Ok bikes, buggy app
Insists on Bluetooth being on and takes aaages to do anything half the time. Useless in areas where the internet is a bit poor. Always asks for 3 parking photo attempts. Rest of the time, good
Teils gut Teils schlecht
Die Scooter sind klasse,klar sind neu und wenn alle Ordentlich damit umgehen würden für alle lange Zeit Top. Leider tritt oft das Problem auf das die App hängt und ab und an der Scooter nicht aktiviert oder deaktiviert werden kann. Was ich mir wünschen würde währe das es ein Miet oder Abo Modell geben würde für nen ganzen Monat. Weil jedesmal so ein Paket buchen für Tägliche Fahrten ist echt blöd.
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Terrible app
Tried so many times to get it to work with different scooters and they wouldn’t work. Also makes you add money before you know the cost. Waisted 30mins trying to get one that worked. When I tried to take a photo I had to stand on the other side of the road for it to say the full scooter was in the photo!!
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Update broke app
App forced an update. It now does not work and cannot use my daily pass.
Scam
Tried to rent an e-bike in Florence and the app attempted to charge me instantly four times using different names causing my bank to have to shut off my card permanently and leaving me with no way to get a new card in another country on top of that the app didn’t even work for me a friend rented the bikes for a group of us and then she got charged non stop as well and ended up having to shut her card off as well because it wouldn’t stop charging her and racked up nearly 100 euros of charges in a few moments on top of all this the bikes were too tall for most of our group to ride so we used them for around a block before getting off and walking the rest of the way by far the worst public transit service I’ve used anywhere in the world don’t bother with this
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Terrible
The bike broke caused me to fall in front of cars. They would not let me cancel my ride. It’s worse than never using at all don’t even try their service
This is stupid - they sign you up for the €3.99 membership without your permission
Please contact me and I’ll change the review.
If you won’t contact me — well, then you have a horrible service.
If you won’t contact me — well, then you have a horrible service.
Not available many times
Every bike or scooter i found needed maintenance. About 10 of them in the same area. Aleghro
Trash
Couldn't even register. riciculaous
Don’t recommend
We just wasted 10 min trying to get this app to scan bikes. We tried to scan like 8 that were in an area and all of them except 1 actually scanned. The rest kept saying error. In the end we had to return the first bike that did scan and lost the money and had to just walk. I don’t understand how it can be this bad
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Several issues starting ride
Lost 4€ when app crashed and prevented me from stopping ride
