Excellent Hardware, Please Support Azerbaijan App Store
I am very happy with the Nuki ecosystem and recently purchased three Smart Lock Ultra devices. The hardware quality, installation experience, and overall user experience have been excellent. However, I am facing difficulties with some of my family members because the Nuki app is currently not available for download on the App Store in Azerbaijan. This creates a major limitation for families trying to share and use the locks together. I truly hope Nuki will expand App Store availability to Azerbaijan in the future, as there is definitely interest and demand for the product there as well.
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Great Features unstable s/w
Had the lock for a year and I love the functionality, the ease of use and the backup feature is easy to use and I’ve used restore now. The App itself I’ve had to re-install 3 times and you need another user to resend your invite. I’ve recently had to replace the lock as it was suspected faulty, the Nuki guarantee is ace. Before you send the faulty lock back, you factory reset it, this crashed the app, and restarting the app and phone and the app crashed every time on opening. So delete, re-install get the invite from a family member. Nuki you are so close to having a fantastic product the app is letting it down.
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Response from developer
Hi, thank you for your review, we sincerely appreciate it! Your feedback is truly important, and we're always at work to improve our products and app. However, if you encounter any issue, don't hesitate to get in touch with our customer care team at https://help.nuki.io/hc/en-001, our agents will be happy to help. We wish you a pleasant day! -Nuki Team
Bueno
Muy bien
Great features-needs helpline
This app has great features for my Smartlock Ultra and Keypad 2 NFC…when it works. However, a motor blocked failure caused a panic and there was no hotline to call. Although I resolved it, I’m still withholding judgement on my setup until I have more confidence in its operation.
I like it
Install was simple, operation relatively straightforward, battery life so far is excellent. But…the app needs to be passcode protected so that if someone gets my phone and passcode, they’ll be able to unlock my door. Every user should have to enter a passcode to lock/unlock my door always.
