Nuki Smart Lock User Reviews

Customer Experience

Positive experience89.5% of reviews
Neutral2.5% of reviews
Negative experience8.0% of reviews

~ Based on 325 written reviews from the US App Store.

What users say

Is Nuki Smart Lock Safe?

Nuki Smart Lock appears safe based on user ratings. AppsHunter Safety Score for Nuki Smart Lock is 93/100.

This assessment is based on 488 user ratings, with an App Store average of 4.7/5.

Safety Analysis

96.1% of ratings point to a safe experience
2.6% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 457 App Store ratings for Nuki Smart Lock.

Is Nuki Smart Lock Legit?

Nuki Smart Lock appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Nuki Smart Lock is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Amazing

This on my new doors is amazing. This product I will endorse, and recommend.

Can’t recommend enough

Generate codes for my air bnb guests. Nobody has a key. Takes seconds. Can see from
The log when people arrive - brilliant

Fix the annoying popup that says “opened” every time I use the side button to open the door!

Do it now!!!!!!

Good

Good

Nuki App and door lock provides a great experience

We use the door lock in combination with the keypad to be able to provide entrance to guests. It is simple and works without any snitches since 1/2 year. Important is to monitor the battery level on door lock and keypad. We estimate that we need to charge the battery on the door maybe 4 times a year. The keypad seems to last a lot longer. Installation was completed in ~1hour. I can highly recommend this door lock.
Show more

Easy to use

An amazing product that is easy to set up and intuitive to use.

Fix the annoying popup that says “opened” every time I use the side button to open the door!

Do it now!!!!!!

Great lock

Easy to install works well. The only problem I’ve found is that it opens the door too soon. As soon as Bluetooth connection is made, whilst I’m still getting out of my car. I need it to open when I’m a meter away not 10m. Same when I’m inside it would be great if it opened automatically as you walk towards it on the way out. Other than that it’s really good! Very strong and reliable. Batteries seem to last ages too 👍🏼👍🏼
Show more

Excellent Product

Not had any issues so far

Excellent Hardware, Please Support Azerbaijan App Store

I am very happy with the Nuki ecosystem and recently purchased three Smart Lock Ultra devices. The hardware quality, installation experience, and overall user experience have been excellent. However, I am facing difficulties with some of my family members because the Nuki app is currently not available for download on the App Store in Azerbaijan. This creates a major limitation for families trying to share and use the locks together. I truly hope Nuki will expand App Store availability to Azerbaijan in the future, as there is definitely interest and demand for the product there as well.
Show more

Very buggy and slow

Very buggy and slow

Fix the annoying popup that say opened each time I use the side button to open the door

Do it

Perfect

The lock has been perfect and a game changer .

Smart lock

Easy handling

Works well

All good

Good Option

We looked at a few different options but this one stood out for several reasons. First, it fit our door specs wo requiring any modifications to existing hardware other than on the inside. Second, both the lock and external keypad seem to keep a charge for a long time (going on a few months now). I like being able to use fingerprints for family (struggles w kids) and passcodes for Au Pairs, cleaners, etc), all w control from the app. No obvious software bugs. Only complaints are that it looks like a door handle so sometimes people treat it as such. Additionally, sometimes when manually locked it still registers as unlocked.
Show more

Super basic

App allows users to open and close and do basic things. Bought 2 Niki locks but was only offered to purchase guarantee for the initial one installed.

Smooth and functional

The app keeps getting better and better. I hope the team will continue with user experience enhancement to make sure features are easy to find and manage.

Fingerprint

Fingerprint element seems to be a little hit and miss in recognising your fingerprint

Keyless lock

Great when proximity sensor works and door is open when you come to it laden with shopping etc. Key override incase functionality lets you down