Iris User Reviews

What users say

Top reviews

Time

I get it’s a cheap/more accessible app for rides but having people wait 10-15 mins for drivers to come and usually theyre late and only wait 1 min, I was walking to my ride, less than half a street, they left, I got a ride again times are tough, I was next and they picked up another ride when I scheduled my ride hours ago, got a text “sorry for the delay” only to wait another 20-30 mins after the 10-15 for ANOTHER ride, honestly only use this app when walking is too far or weather is bad, never got a refund or a free ride from waiting MULITPLE times
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They don’t even service half of KC.

If you live anywhere other than North KC there’s no service.

So far so good

It’s been a helpful alternative to the bus and Uber/Lyft

T

Most of the time, rides are delayed or don’t show up, making me late for work. Once, a lady driver pulled up while I was taking my son to daycare. I waved when and she saw me when I got in, she complained that I should have approached her to confirm I was the passenger. She spent the whole ride scolding me, and honestly, she could have just left me. It was really unprofessional.
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The best drivers!

I ride Iris off and on for work and running errands- the drivers are on time for the most part, and if running late you will receive a text. Sometimes there are multiple riders, but hey- it’s $3.

Reason why Iris is needed

I use Iris almost every day to get to and from work. There are many people I work with they use Iris, but most of the people entirety they use Iris are trying to get to and from work. This app is amazing. Some of the people are jerks, but that is OK For four dollars. You cannot beat it. But it could be corrected. You’re the most part people are amazingly nice and accommodating.
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5 Star Transportation Service

IRIS has been diligent, professional and kind. My rides are on point, including being held accountable if I cancel, not show or not call which helps me to stay ahead, focus and work. THANK YOU IRIS FOR THE MANY BLESSINGS YOU HAVE GAVE TO US ALL :)

Waste of an app

how are y’all less reliable than Kc Bus transit and i’m paying money 😭👎

Stressful

It beats walking for sure . But a lot of the drivers are unProfessional. I watched driver pull off on me as I’m walking to the car . You only get 60seconds before they leave and the eta is inaccurate. Drivers will show up 40 minutes late but the maps will show them just hanging out at the gas station . If you have uber money take uber . If you can get a ride get a ride . Depending on a lot of the drivers will end up costing you your job . BUT, it does beat walking or not being able to get a ride at all .
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Awesome

Great deal and great driver. Very good deal. Thanks!!!!

Reliable transportation

Easiest way to get airing without a car

Iris is a lifesaver

Living up north and working south of the river was a nightmare trying to get to work. there is no bus route by my home and so I had to take Ubers, which cost a lot so when I found out about the Iris it literally helped me keep food on the table because all my money was going into transportation.

Always late

They are almost always late and when u call customer about drivers not moving or goin in wrong direction they try to talk to u like u don’t know wats goin on. U get wat u pay for seems like there motto

Iris is a blessing!

Iris had been such a blessing for me! I haven’t driven a car in 30 years and this is the first time I can get all over town for a reasonable price! I leave for work around 4:30 am and I never have a problem finding a ride that early. The driver’s are all very nice and professional.

Great service

I enjoy this great service it really helps out some communities in the great Kansas City area. I hope the city continues to fund this program.

Please use this app

I love this app. It is way more affordable than Uber and I get around perfectly and just fine and I’ve saved so much more money since I’ve been using this app.

It is such a BIG DEAL

Yes, I’ve been left before because I wasn’t ready.
And yes some of the drivers aren’t the best personalities’.
But after all that, you can’t beat the PRICE bottom line.
I want to commend Kansas City for helping their citizens with such a much needed program.

Great ride

Mr Nelson took me right where I needed to go and helped me out as well. Very pleased

Great service saves lives

It helps me get back on my after loosing my vehicle i have a family to feed and this helps me
Get to work in so many ways thank you so much

Keep the service it’s great

This app and ride service is amazing and very helpful to the people in Kansas City, MO