IRIS IQ
Calls, texts and team chat
About
Consolidate calls, texts, and team chat into a single interface. Manage customer interactions, view call history, and utilize AI summaries for efficient communication. Stay connected with colleagues through live presence and team messaging.
What's New in IRIS IQ
1.1.1
September 15, 2026
Park, presence and a pile of polish. • Park a call straight from the call screen, and add your park orbits with one tap • Presence dots on Keys now light up for every colleague, and your own card shows when you're online • Notifications stay cleared once you clear them • Voicemails from colleagues show their name, not their number • Long-press any message to copy it; long-press any number to copy it • Unread messages and voicemails now count on the app icon • Tap the active tab again to jump back to the top • Paste into the dialpad, and numbers with a + are recognised everywhere • Text fields capitalise sentences and names like every other app • Contacts from your CRM look the same as everyone else's • Fixed a keyboard that could get stuck open, a message that looked sent but wasn't, and video starting on calls that were meant to be voice
MoreFAQ
What is IRIS IQ?
IRIS IQ is a business phone client that consolidates calls, voicemail, messages, and customer context into a single application. It aims to provide a unified view of all communications, allowing users to manage interactions without switching between apps.
How does IRIS IQ handle calls?
IRIS IQ offers HD voice and video calls over Wi-Fi or cellular data, with features like attended and unattended transfer, hold, mute, and call park. It also allows users to call via their cell when data is poor to ensure call continuity.
Can IRIS IQ send business SMS messages?
Yes, IRIS IQ supports business SMS and MMS from your work number, not your personal one. It also includes internal team chat and fax capabilities where enabled by your organization.
Does IRIS IQ offer customer context?
IRIS IQ features Contact 360, which brings activity, tickets, files, and notes onto one screen for each contact. This allows users to know who they are talking to and access relevant information during calls.
What are the requirements to use IRIS IQ?
IRIS IQ requires an account issued by your organization's administrator; you cannot create an account within the app. The availability of certain features depends on your phone system and administrator permissions.
Does IRIS IQ have ads?
IRIS IQ is free and does not contain advertisements. Its monetization model is based on providing a service that requires an organizational account.
How does IRIS IQ handle emergency calls?
IRIS IQ places calls over your internet connection and may not work during power or network outages. Emergency operators may not automatically receive your location, and may not be able to reach you back in the app. It is advised to keep another way to contact emergency services.
What is the update frequency for IRIS IQ?
The latest version of IRIS IQ is 1.1.0, last updated on September 4, 2026. While specific update frequency is not detailed, the app has received updates since its release on August 6, 2026.
