RingQ vs IRIS IQ

Stay in touch with your customers and team from your iOS device with the RingQ app. Call center agents can respond to customers' queries from anywhere, without being tied to a physical office - boosting productivity and customer satisfaction. With its intuitive and versatile features as well as an easy-to-use interface, RingQ is the perfect solution for businesses looking to streamline their communication processes and improve customer retention, even when working remotely. What does the app do? * Enables users to make and receive calls via their office extension from their iOS device. * Chat with colleagues, website users, Facebook users and respond to WhatsApp messages. * Schedule and attend audio conferences. * Park calls and pick up parked calls. * View Wallboard data. * Switch between the different themes: Cloud PBX, Call Center, Hotel Guest, intercom. * Customize your app according to your needs and preferences. * Transfer calls. * Set your status and view other's status. * Login and out of call queues. * Select an Aux code. * Add a wrap-up code and comments after a call. * Create and view contacts. * Agent rating. * Record calls. * Access Voicemail messages. The app requires a valid RingQ account.

IRIS IQ turns your phone into your whole desk. Calls, voicemail, messages and customer context in one place, so you can see who needs you and answer without switching apps. YOUR DAY, AT A GLANCE Open to a single view of what is waiting: who needs a reply, what came in overnight, missed calls and new voicemail. No hunting across tabs to find out where you stand. CALLS THAT WORK LIKE A DESK PHONE - HD voice and video over Wi-Fi or cellular data - Attended and unattended transfer - Hold, mute and call park - Call via your cell when data is poor, so a weak signal never costs you the call - Recording playback with transcripts, where your system provides them ONE INBOX FOR EVERY MESSAGE - Business SMS and MMS from your work number, not your personal one - Internal team chat - Fax, where your organization has it enabled - Drafts saved per conversation, so a half-typed reply is never lost KNOW WHO YOU ARE TALKING TO - Contact 360 brings activity, tickets, files and notes onto one screen - Take notes during the call and keep them on the record - AI conversation summaries so you can pick up a long thread cold SEE YOUR TEAM - Live presence for colleagues: available, busy, on a call - Watch park orbits and retrieve a parked call in a tap - Log in and out of call queues when you step away KEYS, ARRANGED YOUR WAY Build a board of soft keys for the people, park slots, queues and numbers you use most. Drag to arrange them. Make as many boards as you need, and they stay the way you left them. VOICEMAIL WITHOUT DIALING IN Play a message, read the transcript where available, and clear it. Your voicemail count is on the home screen, so nothing sits unheard for a week. REQUIREMENTS IRIS IQ is a business phone client and requires an account issued by your organization's administrator. You cannot create an account in the app. Which features appear depends on your phone system and the permissions your administrator grants, so some capabilities described above may not be available to every user. EMERGENCY CALLS IRIS IQ places calls over your internet connection and may not work during a power or network outage. Emergency operators may not automatically receive your location, and may not be able to reach you back in the app. Always keep another way to contact emergency services.f