New User
I’m two weeks into using this app. I have a VPP and discharge excess stored energy each evening to maximise returns. Overall I find the app okay. But important settings are buried too deep in the app. It took me ages to locate the section where I could set my reserve battery capacity for discharge events. It was set at 10% but I wanted to set it at 20%. Two phone calls to my installer, and an email I finally found the page.
A couple of times I’ve made a mistake with timing a discharge as it’s in tiny writing with a tiny blue link. A couple of suggestions to help. Make it easier and have everything on one page. Include a visible button that can easily be switched to stop discharge. It’s almost impossible to find the switch to turn off discharge. I’ve also noticed that the discharge does not stop at the exact time I’ve set. This is critical that it occurs. If I select one hour, I want one hour, not five minutes more. Exactly 60 minutes.
A couple of times I’ve made a mistake with timing a discharge as it’s in tiny writing with a tiny blue link. A couple of suggestions to help. Make it easier and have everything on one page. Include a visible button that can easily be switched to stop discharge. It’s almost impossible to find the switch to turn off discharge. I’ve also noticed that the discharge does not stop at the exact time I’ve set. This is critical that it occurs. If I select one hour, I want one hour, not five minutes more. Exactly 60 minutes.
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DDJD1966
Response from developer
Hello DJD1966, thank you for your detailed feedback. We’re sorry that the discharge settings have been difficult to find and use. We appreciate your suggestions to bring related settings together, make the timing controls clearer, and add a prominent stop-discharge button. We understand that stopping at the scheduled time is important. To help us investigate the timing issue, please email isolarcloud@sungrowpower.com with reference number A1028A, your server region, device S/N, app version, and VPP provider. If possible, include screenshots of the discharge schedule and the actual start and stop times. Please do not post your device details here. We’ll be happy to assist you further.
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