Move on
This app sucks and when trying to get help with tech support it’s worse. Good luck to you and if it’s working for you I’m happy for you. As for my experience with the app it sad that any company would use this app.
Recent updates broke everything
The app is completely unusable. After the most recent update, every time the app is refocused, it loses its state and requires a fresh sign in. Which means it’s impossible to submit a reimbursement if you need to switch to another app (like Numbers, spreadsheet or other document ) to get data. When returning to I solved, you lose all progress in the submission form and get logged out.
Clearly they don’t even test this thing before shipping releases. There’s no way this would pass even the simplest of QA processes
Clearly they don’t even test this thing before shipping releases. There’s no way this would pass even the simplest of QA processes
Show more
Fraudulent company?
They constantly deny premium claims with the receipt attached to the claim. They simply just don't want to pay out.
Recent updates broke everything
The app is completely unusable. After the most recent update, every time the app is refocused, it loses its state and requires a fresh sign in. Which means it’s impossible to submit a reimbursement if you need to switch to another app (like Numbers, spreadsheet or other document ) to get data. When returning to I solved, you lose all progress in the submission form and get logged out.
Show more
Scam
Scam
Simple app, works well
I can easily file claims on my phone and check my balance which is all I need to do from my phone
Blank screen
Completely broken. Blank white screen. Resources tab sends you to a broken page.
This app is horrendously broken and the company should be sued for fraud.
This app is horrendously broken and the company should be sued for fraud.
NA
I love the isolved app easy to use and much faster to submit claims
Buggy. Slow. Horrible UX
Title says it all. Every screen requires seconds to load. Even navigating “back” triggers a spinner. Very low quality.
So many bugs. Your limited FSA (which is limited exclusively to dental and vision NOT medical) is named “medical”. The company seems to think this is normal and acceptable. You cannot change this.
You can schedule reimbursements. But the app provides no way to VIEW scheduled reimbursements.
Basically junk. Seems like they don’t even have a designer involved. Or nobody listens to them.
So many bugs. Your limited FSA (which is limited exclusively to dental and vision NOT medical) is named “medical”. The company seems to think this is normal and acceptable. You cannot change this.
You can schedule reimbursements. But the app provides no way to VIEW scheduled reimbursements.
Basically junk. Seems like they don’t even have a designer involved. Or nobody listens to them.
Show more
Great for FSA
Not sure what all the terrible reviews are about. I use this app to manage my FSA funds and have had 0 issues. I can always see my current balance, the receipt organizer makes it so easy to keep all my receipts in one place, and the process to submit claims is quick and efficient. I haven’t used the desktop version of this site because I haven’t needed to, the app does it all!
Show more
Health insurance app that is detrimental to your health?
Reviews listed were 1-3 years old. After 30 minutes on hold with the customer service line, I thought I had nothing to lose. And I did, indeed gain. I gained mounting frustration, points on my blood pressure readings, and a sense of incredulity that any business could operate with this degree of inefficiency - if not contempt - for their customer.
Show more
Cannot log in
I can use my name and password in the web version but cannot login via the app.
Lacks functionally
Essentially useless for anything but a balance. No account changes or ACH setup, etc.
Very slow and efficient
Come on devs. Don’t know what you guys are doing in the backend to process these requests but you’ve got to refactor whatever it is so it doesn’t take 30 seconds to get something back from an endpoint. or swap out the db or API to something better.
No good my friends . Delete
Just got this app to check my FSa balance. Did not see one good review. Go ahead and read them , and if you’re smart you’ll quit wasting your phone space on a useless app that doesn’t work. I put this review in just to spite the unfunctionable society of robots and apps people count on every like a freedom that’s not free. DELETE
Show more
Receipt organizer
It takes forever for receipt organizer to load
Bad bad bad
Doesn’t work more than 50%. Worse thing ur company can get!!! Might as well just slam ur head in a door.
This app is retarded
If you’re gonna be having a company make sure that you get your crap together. You’re a dang company that other people rely on! Y’all are pathetic developers with no sense of common sense at all! Might as well just delete your whole entire company!
Awful
No other words needed!
This app is awful!
I have an Iphone 14 pro max & I cannot scan any barcode to see what is eligible. ANYWHERE. A co worker can scan on her iphone 11 & it’ll pop right up and say if the bar code is eligible (ex: used a claritin box that I know is covered & it wouldn’t scan for me, nor accept the UPC code I put in but would automatically scan for her) I have reinstalled the app 2 different times and it still doesn’t work. I have reached out to the email provided on the website & have gotten zero feedback
Show more
