Convenient
I really like having all my doctors in one place. Keeps me choosing Beaumont doctors only. I do wish that I could message my doctors with questions and get a response sooner than 48 business hours. I know that I can set up a video visit but I hate those. I would not mind paying to discuss issues via messaging in real time. Thank you
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Ongoing communication
I cannot see previous doctor communications. I cannot see which doctors have responded to my emails.
Extremely unorganized
This app is not at all intuitive. It will show appoints from over a year ago and ask if you want to hide the reminder from your page. It does not show up coming ordered labs on home page. You have to hunt for them. If you are healthy and need only basic info it may be ok but if you are actually accessing health care I have found it less than helpful for tracking labs, appointments etc.
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App just sucks.
Can’t call or talk to anyone without talking to AI for a hour
so so
fun fact: if you call tech support for the app the bot says right away “if your tone gets abusive we may hang up” - letting the caller know they’re about to be not just frustrated or confused but actually infuriated. Yeah.
