Redesign pushed without warning - everything lost
Since the ‘redesign’ (which I received no warning about) I have lost my order history, favorites and custom searches I had saved. In addition, it is nearly impossible to perform a search of something simple. Once you finally figure it out, the search results do not match the filters used. This app is useless as is and I’m shocked it was released with so many issues.
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Needs more filters
Please add more filter search options
Awesome
Great app, great brands, great service!
For “ made in Italy” lovers
Great Store!!
Italist
Great!
Best of the best
They have all the new stuff
Love luxury
I’m always looking to see what’s new
Awesome
Great app, great brands, great service!
Great detail
Lovely photos
Best of the best
They have all the new stuff
Gut super gut
Gut
Bargains
5 stars
New look
Great improvement
SCAM ALERT – DO NOT TRUST THIS APP! Horrible Service, No Accountability
I spent thousands of dollars on my order, and this app has completely failed me. Italist is unreliable, unreachable, and possibly a scam.
1. Return process is broken. I tried to return an item, but the system kept giving me an error. When I tried to chat with an agent, it said they were offline and someone would follow up by email — NO ONE EVER DID. After multiple attempts and emails over several days, the return page now says “return requested,” but nothing was ever submitted properly. I never got a label, confirmation, or any real communication. This is completely unacceptable for a company handling luxury-level purchases.
2. Item canceled by the seller, not me — no refund. One of the items in my order was canceled by Italist, yet I have not received a refund. I did not cancel this item. The cancellation came from them, and now they’re just sitting on my money with zero explanation or effort to resolve the issue.
There is no phone number, no real-time chat support, and no one answers emails. For a platform that claims to sell high-end, luxury goods, this is absolutely disgraceful. Once they take your money, you’re on your own.
BUYERS BEWARE: This app looks polished, but behind the scenes it’s a mess. No support, no accountability, and no basic functionality. Save yourself the stress — do not shop here. I’m pursuing a chargeback and filing complaints with relevant consumer protection agencies.
1. Return process is broken. I tried to return an item, but the system kept giving me an error. When I tried to chat with an agent, it said they were offline and someone would follow up by email — NO ONE EVER DID. After multiple attempts and emails over several days, the return page now says “return requested,” but nothing was ever submitted properly. I never got a label, confirmation, or any real communication. This is completely unacceptable for a company handling luxury-level purchases.
2. Item canceled by the seller, not me — no refund. One of the items in my order was canceled by Italist, yet I have not received a refund. I did not cancel this item. The cancellation came from them, and now they’re just sitting on my money with zero explanation or effort to resolve the issue.
There is no phone number, no real-time chat support, and no one answers emails. For a platform that claims to sell high-end, luxury goods, this is absolutely disgraceful. Once they take your money, you’re on your own.
BUYERS BEWARE: This app looks polished, but behind the scenes it’s a mess. No support, no accountability, and no basic functionality. Save yourself the stress — do not shop here. I’m pursuing a chargeback and filing complaints with relevant consumer protection agencies.
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Response from developer
Hi - I can promise you we are not a scam, but I am sorry that you had such a poor experience. 1. Returns - we had some downtime with our Returns system last week, which may be the issue here. Everything is now fixed, so if you want to email customercare@italist.com with your Order Number, we can look into this for you right away. 2. Sometimes products go out of stock before we can ship them, so they are cancelled. However, in these cases you will always receive a refund. Once we have your order number we can process the refund immediately and look into what went wrong. We do not have a phone number but do respond to all emails within 24 hours. Again, once you email us we can escalate this and look into it immediately.
The WORST
Dont buy from this app no body answer its fake and you can check the comments on there social media some of them receive fake item i didn’t receive my package yet and no one reply i try email and chat
Love it
The best
Nice brands
App is well designed!
Great selection
I just wish the descriptions gave measurements for all items
素晴らしい！
この出会いに感謝しています
ショッピングを楽しむためにクーポンなどあると
もっとショッピングしやすいです！
ショッピングを楽しむためにクーポンなどあると
もっとショッピングしやすいです！
Thanks
Great to deal with your app
