iTHINK Financial Banking App Reviews: Is It Legit?

Name: iTHINK Financial Banking App
Rating: 3.25 (8 reviews)

iTHINK Financial Banking App

iTHINK Financial Credit Union

🌟 Lifestyle

💰 Finance

Customer Experience

Positive experience35.2% of reviews

Neutral8.5% of reviews

Negative experience56.3% of reviews

~ Based on 71 written reviews from the US App Store.

What users say about iTHINK Financial Banking App

Reviews of iTHINK Financial Banking App are mixed: the Finance app is rated 3.3/5 from 8 App Store ratings. What users like most: easy to use, user-friendly interface. Top complaints: app crashes frequently, login issues. Summarized from real user reviews.

Positive things

👍Easy to use
👍User-friendly interface
💳Card control feature
💸E-deposit functionality
🔒Secure app
biometriclogin
💸Fund transfers
💳Card freeze option
🚀Fast performance (some users)
📱Mobile banking convenience

Negative things

🐛App crashes frequently
🐛Login issues
🐛App freezes
🐛Online deposit issues
🐛Zelle not working
🐛Face ID not working
🐛App not closing properly
🐛Security questions required repeatedly
🐛Bill pay issues
🐛Slow performance
🐛Outdated interface
🐛Inconsistent functionality
🐛App not working on new iPhones
🐛Does not retain sign-in info
🐛Blank screen on opening
🐛Poorly designed layout
🐛App redirects to mobile website

Is iTHINK Financial Banking App Safe?

Not enough ratings yet to assess iTHINK Financial Banking App.

Is iTHINK Financial Banking App Legit?

iTHINK Financial Banking App appears to be a legitimate app. AppsHunter Legitimacy Score for iTHINK Financial Banking App is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

New App Is Horrible

The new update to the entire banking UI is clunky, not user friendly, feels like it’s complete AI slop. It’s just a total mess.

Feels like 100 steps backwards.

LLgerada

a month ago

Do not bank with them

I’ve been with iTHINK for a decade now and as soon as I got a car loan with them, they completely switched up on me. They don’t communicate with me, 10k was taken out of my account and I’m about to take them to court for it. They had no explanation. This app is trash as well. Everytime you use the chat it just gives you a service number because they can’t help you. This whole bank is just fraud. 10/10 do not recommend banking with them. If I could put the screen shots up I would.

Mmiagracer33

6 months ago

Not working since last update

I updated app yesterday and now it won’t work

TTenacidad106

a year ago

Just turn away, run and never look back

This is the worst auto refinance company with the worst app you will ever see in your life. It doesn’t matter how low the APR is. Just take your auto loan somewhere else run away and never look back.

GCGuarding Cross

2 years ago

Great app

I love the new enhancements!

AAriArbitrary

2 years ago

IThink Financial credit union

I love this app, super easy, and always improving.

PPetmite

2 years ago

Great app

I love how easy the app is to use!

CChippewa1993

2 years ago

Love this app

Very easy to use and love that I can send money with Zelle

EEileen379

2 years ago

Love

The app has excellent features and is very easy to use. The app is very secure.

Vvmdalton

2 years ago

Never want to bank with them again

Their website is already hard enough to use. I thought the app might help but it’s just as terrible. I can’t even use it. It just freezes after I log in.

Even with the financial perks they offer, the difficulty in managing anything with them is so rough I don’t ever want to use their services again.

DdjYAAAS

3 years ago

Response from developer

Hi djYAAAS. We're truly sorry to hear about your experience with our website and app. Your feedback is invaluable to us, and we're committed to improving our platform to ensure a smoother user experience for all our members. Please know that we take your concerns seriously, and our team is actively working to address any technical issues causing freezing and usability difficulties. Your satisfaction is our top priority, and we're here to assist you every step of the way. Thank you for bringing this to our attention, and we apologize for any inconvenience it may have caused. Thank you for being a valuable member of iTHINK Financial!

Deposit issue

Overall, the app is OK.

However, the online deposit function is awful.

Half of the time the check is rejected either immediately or hours later

WWxperson

3 years ago

Zelle does not work

Some reason zelle won’t send money. It keep saying sorry we failed to make your request. And does not give me an explanation on why it’s failing.

FFr3ezy______

3 years ago

Blank Screen When Opening App

The app always worked in the past, but with iOS 16.5, it’s no longer working :(

SSistasoo

3 years ago

Response from developer

Hello Sistasoo, we apologize for the inconvenience you have experienced. With certainty, we know the iOS Version 16.5.1 update functions on the iPhone 12 Pro Max without any issues. An older model may not support the most recent update. If you have a newer model, rebooting your phone may help. Please feel free to contact our customer support team at serviceplus@ithinkfi.org or call our Call Center at 800-573-5100 for assistance. Thank you for doing business with us and for being the best part of iTHINK Financial.

Does not retain sign in info

The overall functionality is good but, Face ID and registration must be reenabled often. I use multiple other banking apps and this has not been a problem.

MMpace100

4 years ago

Face ID doesn’t work

Face ID hasn’t worked on iPhone 13Pro iOS since the 42.0.8 update about 90 days ago!
And app no longer returns to sign on screen at log out - SWC just spins continuously until you manually close the app.

IIBMrKid6o7

4 years ago

App won’t close

The app won’t close on iPhone 13 pro max. This just started. You have to shut it down by swiping it off screen. Otherwise it works well.

HFheard it first

4 years ago

Great app. Easy to use.

The app works really well! Appreciate the account snapshot as soon as I open the app as well as the Biometric integration. Let’s me manage my accounts without being close to a branch.

MMericX2

5 years ago

Response from developer

Hello MericX2. Thank you for the 5-star rating. We appreciate you doing business with us and for being the best part of iTHINK Financial!

Baixinha

I love this app! Please don’t change it. Thank you for all the features and security the app provides.

VVovossita

5 years ago

Love iThink, wonderful app!!

I love IThink Financial. Been with them for years and they’re the best. The app is great it has card control and e deposit which lets you deposit checks without having to go to the branch which is super convenient. ⭐️⭐️⭐️⭐️⭐️

SShellyMazur

5 years ago

Response from developer

Hi Shelly! Thank you for the 5-star rating! We are pleased that our service and mobile app meet your expectations. Moving our members forward is what we do best. We value you as a member and appreciate you doing business with us!

Very poorly written app

I’m shocked how many bugs the app has when used with my new iphone. Every other use requires resetting options. I have concerns about the security. Over all disappointing.

HHAB238

5 years ago