Do not bank with them
I’ve been with iTHINK for a decade now and as soon as I got a car loan with them, they completely switched up on me. They don’t communicate with me, 10k was taken out of my account and I’m about to take them to court for it. They had no explanation. This app is trash as well. Everytime you use the chat it just gives you a service number because they can’t help you. This whole bank is just fraud. 10/10 do not recommend banking with them. If I could put the screen shots up I would.
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Not working since last update
I updated app yesterday and now it won’t work
Just turn away, run and never look back
This is the worst auto refinance company with the worst app you will ever see in your life. It doesn’t matter how low the APR is. Just take your auto loan somewhere else run away and never look back.
Great app
I love the new enhancements!
IThink Financial credit union
I love this app, super easy, and always improving.
Great app
I love how easy the app is to use!
Love this app
Very easy to use and love that I can send money with Zelle
Love
The app has excellent features and is very easy to use. The app is very secure.
Never want to bank with them again
Their website is already hard enough to use. I thought the app might help but it’s just as terrible. I can’t even use it. It just freezes after I log in.
Even with the financial perks they offer, the difficulty in managing anything with them is so rough I don’t ever want to use their services again.
Even with the financial perks they offer, the difficulty in managing anything with them is so rough I don’t ever want to use their services again.
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Deposit issue
Overall, the app is OK.
However, the online deposit function is awful.
Half of the time the check is rejected either immediately or hours later
However, the online deposit function is awful.
Half of the time the check is rejected either immediately or hours later
Zelle does not work
Some reason zelle won’t send money. It keep saying sorry we failed to make your request. And does not give me an explanation on why it’s failing.
Blank Screen When Opening App
The app always worked in the past, but with iOS 16.5, it’s no longer working :(
Response from developer
Hello Sistasoo, we apologize for the inconvenience you have experienced. With certainty, we know the iOS Version 16.5.1 update functions on the iPhone 12 Pro Max without any issues. An older model may not support the most recent update. If you have a newer model, rebooting your phone may help. Please feel free to contact our customer support team at serviceplus@ithinkfi.org or call our Call Center at 800-573-5100 for assistance. Thank you for doing business with us and for being the best part of iTHINK Financial.
Does not retain sign in info
The overall functionality is good but, Face ID and registration must be reenabled often. I use multiple other banking apps and this has not been a problem.
Face ID doesn’t work
Face ID hasn’t worked on iPhone 13Pro iOS since the 42.0.8 update about 90 days ago!
And app no longer returns to sign on screen at log out - SWC just spins continuously until you manually close the app.
And app no longer returns to sign on screen at log out - SWC just spins continuously until you manually close the app.
App won’t close
The app won’t close on iPhone 13 pro max. This just started. You have to shut it down by swiping it off screen. Otherwise it works well.
Great app. Easy to use.
The app works really well! Appreciate the account snapshot as soon as I open the app as well as the Biometric integration. Let’s me manage my accounts without being close to a branch.
Baixinha
I love this app! Please don’t change it. Thank you for all the features and security the app provides.
Love iThink, wonderful app!!
I love IThink Financial. Been with them for years and they’re the best. The app is great it has card control and e deposit which lets you deposit checks without having to go to the branch which is super convenient. ⭐️⭐️⭐️⭐️⭐️
Very poorly written app
I’m shocked how many bugs the app has when used with my new iphone. Every other use requires resetting options. I have concerns about the security. Over all disappointing.
FaceID registration is never saved.
Just as their Billpay doesn’t work well in Safari, apparently registering for FaceID is too complicated to get right the first time.
There are two places to enable FaceID account > security > additional authentication, as well as under the screen where you can register devices. I’ve tried enabling both.
I’ve tried to register 5 times in the last week, and any time I have to reinstall the app, or change phones, I have to try the same 5 attempts each time.
The app doesn’t seem to remember my user information either.
There are two places to enable FaceID account > security > additional authentication, as well as under the screen where you can register devices. I’ve tried enabling both.
I’ve tried to register 5 times in the last week, and any time I have to reinstall the app, or change phones, I have to try the same 5 attempts each time.
The app doesn’t seem to remember my user information either.
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