Received damaged dress and they will not refund me!!
I purchased a dress over 2 years ago from them and received it damaged. They declined to give me a refund and just gave me store credit. It’s been over 2 years and they still have the exact same dresses on their website. There never have anything new and there is nothing I want to purchase from them to use up my store credit. It takes forever for them to email back and when they do they just say they have new dresses coming soon but that have been over a 1 and a half that I’ve been told that and still nothing new on their site. I would just like my money back because from the start it was their fault for sending me a damaged dress. Horrible service.
Show more
Absolutely poor service
Never believe their delivery dates
Christina dress
Giving 5 star, so they let me post the review,
Last time I gave them one star, they didn’t let me post the review
Just received my dress, golden glitters are stuck with glu and they are so irritating to the skin. For sure it’s gonna peel the baby skin, not gonna put this on to my baby for sure
Such a waste of money and low quality dress
Last time I gave them one star, they didn’t let me post the review
Just received my dress, golden glitters are stuck with glu and they are so irritating to the skin. For sure it’s gonna peel the baby skin, not gonna put this on to my baby for sure
Such a waste of money and low quality dress
Show more
Poor customer service
Real poor customer service do not even offer solutions I ordered a dress for my daughter the size was small and they refused to change or exchange it. Dry dissappointed
Love Itty Bitty toes!!
I been buying my daughter a dress every year!! ❤️❤️
10 pce baby set
Terrible packaging way tooo overpriced for what i received and plus i paid another 22 dollas for dhl you should tell your customers that are in canada this info before hand, not satisfied at all with this 10 pce i got paid almost 220 canadian not worth it will not recommend this company to anyone and i rate 0 i am very very unhappy with this whole ordeal. Will not buy again or tell any of my friends or family about you, you could have at least packed it in a nice box with the company name professionally on it at least to advertise your company , now i have to go out and purchase a box for the gift, very dissapionted.
Show more
GOT CALLED A RACIST
I ordered a dress for my daughter that did not fit. I had to play phone tag for a week and email games to ask for a proper size chart to get the right size for my daughter. I returned the dress and the company of course did not want to give me my money back. Then the lady told me I was just angry I ordered a dress that did not fit and I am a racist.
I am Puerto Rican and proud. I would never think a childrens company would call ANYONE names but I guess I am wrong.
Ordered a new dress from Isabella Couture they are a true pleasure to work with and no one call me names on their customer service team.
Thanks for treating me like garbage Itty Bitty Toes.
I am Puerto Rican and proud. I would never think a childrens company would call ANYONE names but I guess I am wrong.
Ordered a new dress from Isabella Couture they are a true pleasure to work with and no one call me names on their customer service team.
Thanks for treating me like garbage Itty Bitty Toes.
Show more
Damage purchased
I have received a damaged item and when contacted them they claimed that I already have used the item and returned it back . Customer service was horrible will not recommend this site at all
The App won’t Open on my iPhone
The App won’t Open on my iPhone
Love this app
Love the way the girl help you with the dress size ,like that you can get the The correct one ,I would recommend this app to everyone and the good thing is the same way you see the dresses on the pictures is the same thing you get on that beautiful box
Excellent services...
I had issues with my 10% discount and Veronica & Grace helped me so quickly. Thanks you so much girls. I really appreciated your help.
Love this website
They have the most beautiful designs and material is high quality absolutely love it!
Christmas Party dress
Such adorable dresses and easy to use app!! I ordered a dress for my baby girl for our Christmas party the coming weekend and chose 3 day shipping....Thank you IBT
