J Passport User Reviews

Top reviews

Crashing after latest update

The app just crashed twice whilst redeeming 15% off at Hakata ikkousha. Once when I pressed DONE with the countdown timer, and another crash when the receptionist keyed in the code for points. Never seen this before the update.

100AM Mall Maguro Brothers

Had a wonderful dining experience thanks to Michelle and staff at the 100AM Maguro outlet. 日本のおもてなし‼️

Be Wary when Buying Online

The app is fine but the same cannot be said for the products they sell online.

1) They Do Not honour their refund policy
I bought 10 boxes of their Matcha tea and the expiry online was different from the actual product delivered. With only 4mths to expiry i requested to refund 5 of 10 boxes (1/2 quantity) and they rejected on the basis that they have no fault.

2) Lack/No 3rd party independent review
After I left a negative review on Google, their Google business page disappeared (along with my review and others).

If you are buying online from them, buy a Small Quantity first to try. My mistake was buying a large quantity with incorrect expiry date and expect them to do a refund.
Show more

Hokkaido Marche

Amazing deals, delicious options at teppan do

Good service

Food is good. Reward is good. Service is good. Knowledge of the product is good.

400 notifications pls give bulk delete

clutter

Good Service

Jasmine who attending to us with smile n so helpful …
👍🏻 for her service , and the food 👍🏻good too.
Will recommend my friends here..

J Passport Review

User Friendly & Easy To Understand & Order

Good food

Food is fresh and nice.

Compliment

Good platform to know more about the Japanese food in Singapore.Good recommendations & good promotions periodically.Well done

Highly recommended

As I order the special Kaisen Don, The food ingredients are fresh and value for money 😊

Clementi Ootoya Japanese restaurant

It’s excellent authentic Japanese food
Good service thank you to Miss Ann and Miss Mita to assist my order, delivery is was fast the food is still hot, this food I can recommend to all , affordable price And healthy food. Please try it 🥰

UPDATE FAIL

To continue using the App requires member to do update of app.
However, the update runs but doesn’t load!

To improve

The point collected in the middle will loss on track. The apps never work on my phone before. Lousy.

So cumbersome

Terrible app. Have to search for the restaurant you went to, key in the receipt amount and then have to pass my phone to staff for them to key-in the PIN to approve. I hate the idea that other people are touching my phone already. In this COVID day and age, it is so unhygienic. Never going to use this again unless you make it more user friendly.
Show more

Login issue

Hi, everytime I click login/signup, I cannot seem to login to my acc. Possible to fix this issue pls?

App having problem.

Pls fix app, open the application and show blank white screen.

Can’t open

Iphone 10. App shows white blank

Blank screen

Always display a blank screen when I click into the app. If you have no intention to update and keep the app working, please take it off.

Crashes and hangs all the time

Someone needs to fire the developer for this app. One of my first few reviews, but definitely the worst review I’ve written. If you decides to roll out an app, make sure to have the decency to Ensure its at least functional.