停電中なのに自動オフが働かず…
台風で停電したので、冷蔵庫に接続して一時間使用→バッテリーオフ、を何度かすると、一時間で10%程度使うようでした。
残60%の状態で、寝る前に「省エネモード二時間、自動オフ時間二時間」にして寝ると、朝になったら残り4%になっていました。
今日の分として40%くらい残してる予定だったのにもう使えません。
朝アプリを確認すると設定は「二時間で電源オフ」になっていました。台所までのドアは開きっぱなし、携帯の電源も落としていません。何が悪かったのか分かりません。
今回は台風の足が早く電気の復旧が早そうなのでいいですが、それでもいつ復旧するか分からないし、停電が数日続くとなると計算できないのはとても困ります。
また、アプリで使えるタイマーが二時間のみ、自動オフにしかできません。
例えば「午前3時-4時の一時間のみ稼働」のような設定が出来ると寝る間の管理がしやすいのですが。
とりあえず使えないタイマー設定なら最初からない方が計算しやすいです。
残60%の状態で、寝る前に「省エネモード二時間、自動オフ時間二時間」にして寝ると、朝になったら残り4%になっていました。
今日の分として40%くらい残してる予定だったのにもう使えません。
朝アプリを確認すると設定は「二時間で電源オフ」になっていました。台所までのドアは開きっぱなし、携帯の電源も落としていません。何が悪かったのか分かりません。
今回は台風の足が早く電気の復旧が早そうなのでいいですが、それでもいつ復旧するか分からないし、停電が数日続くとなると計算できないのはとても困ります。
また、アプリで使えるタイマーが二時間のみ、自動オフにしかできません。
例えば「午前3時-4時の一時間のみ稼働」のような設定が出来ると寝る間の管理がしやすいのですが。
とりあえず使えないタイマー設定なら最初からない方が計算しやすいです。
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Response from developer
この度はご不便をおかけし、誠に申し訳ございません。 停電時のご使用において、想定よりもバッテリー消費が早く進んでしまったとのこと、またアプリのタイマー設定についてもご期待に沿えず、ご不安・ご不便をおかけしましたことを重ねてお詫び申し上げます。 ご利用環境（接続機器の消費電力、動作モード、省エネ設定、周囲環境など）によって消費電力の挙動が変わる場合があり、今回の状況については詳細な確認が必要となります。 また、アプリのタイマー機能につきましても貴重なご意見をいただきありがとうございます。いただいた内容は今後の製品・アプリ改善の参考として、担当部署へ共有させていただきます。 差し支えなければ、より正確な状況確認のため、以下の情報を添えて下記サポート窓口までご連絡いただけますでしょうか。 ・ご使用製品の型番 ・接続されていた機器（冷蔵庫など）の詳細 ・使用時の設定内容 ・可能であれば使用状況の詳細 📧 jackery.jp@jackery.com 内容を確認のうえ、個別にご案内させていただきます。 今後ともJackeryをよろしくお願いいたします。
Getting worse
Since they can’t figure out how to get their battery management system to work correctly when there’s multiple expansion batteries rather than fix that core significant problem they just removed it entirely from the app so there’s no way to actually know how much total power you have. You see the percentage only for the main unit. No data whatsoever anymore for the expansion batteries. If they’re gonna hide the battery management problem, I mean, bare minimum at least like get an average of all the batteries and display that so owners have some idea what’s actually available and can adjust their use accordingly. It also loses all of your data if you have to rebind, even if you connected to the exact same unit with the same serial number. So all your previous state of your solar generation and how many effective trees you’ve saved gets totally reset to zero. Tracking that was probably the only cool thing. Everything else is well below not just the app but the system.
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Response from developer
Thank you for your feedback. Please contact Jackery Customer Support so our team can review your app issue and assist you further: 📧 hello@jackery.com 📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST)
Mostly happy with this app
I have to say overall that I am thrilled with the Jackery Home 5000.
The APP is a couple generations behind the excellent technology of the physical units being sold.
There needs to be the ability to set your own charge and discharge notification thresholds.
It would also be nice to see a differentiation between the solar input and the grid/generator input… because when they are blended, you can’t really tell how much solar you while you are charging the system from grid or generator?
It would also be nice to be able to have a setting to prioritize solar over grid input!!!
Lastly,
If you have multiple Jackery products… there is no way to sort them in the app… the last one added is at the top of the list, no matter which is your most important device 🤬
Jachary! Please fix this!!!
(it is annoying to school past my mobile Jackery to get to the primary Jackery I use at home as my EVERY DAY System.
The APP is a couple generations behind the excellent technology of the physical units being sold.
There needs to be the ability to set your own charge and discharge notification thresholds.
It would also be nice to see a differentiation between the solar input and the grid/generator input… because when they are blended, you can’t really tell how much solar you while you are charging the system from grid or generator?
It would also be nice to be able to have a setting to prioritize solar over grid input!!!
Lastly,
If you have multiple Jackery products… there is no way to sort them in the app… the last one added is at the top of the list, no matter which is your most important device 🤬
Jachary! Please fix this!!!
(it is annoying to school past my mobile Jackery to get to the primary Jackery I use at home as my EVERY DAY System.
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Response from developer
Hi， Thank you for your detailed feedback and for your support of the Jackery Home 5000. We’re glad to hear you’re overall thrilled with the unit. We also really appreciate your suggestions regarding app features such as customizable charge/discharge alerts, clearer input source distinction, solar priority settings, and device sorting. These are valuable insights and will be shared with our product and app development teams for future improvements. If you need any direct assistance or would like to provide more details, please feel free to contact Jackery Customer Service: 📧 hello@jackery.com 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Thank you again for taking the time to share your experience.
Unreliable products
Bought a homepower 3000 and an explorer 3000. Both unreliable and unpredictable. They can discharge very slowly from 100 to 98% in three weeks, and then suddenly drop to 50% overnight without load. Error codes are frequent like F6 that requires unplugging loads to reset. Then every three days they stop charging via solar. Need to unplug and restart. Cannot restart via app. I regret buying these products
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Personally having no issues
From my own experience so far over the last month, it’s working just fine. The app does what it’s supposed to do. I’m using Bluetooth and luckily Im always nearby the battery when using it so it’s been great. Hope it continues this way.
Not user friendly, Bluetooth temporary
It forces you to create an account to use a local device. Extremely annoying if you want to change basic settings. Sounds like they are up to no good…
Jackery 3000 Bluetooth stops working after a few hours so then you can never connect again unless you force reboot it which causes AC power loss. Absolutely ridiculous. Very disappointed!
Jackery 3000 Bluetooth stops working after a few hours so then you can never connect again unless you force reboot it which causes AC power loss. Absolutely ridiculous. Very disappointed!
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Unacceptable privacy concerns
Ridiculous you have to sell your soul to get remote access to a stupid battery!!
Solid…with annoyances
You can control just about everything remotely with this app and it’s reliable, but why is it that my login sessions are voided automatically for each device where use the app? Clforces a full login again unnecessarily. Also have to agree to terms repeatedly whenever the session is voided. How about just recognizing the previous acceptance and authorized login?
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Bluetooth
Whilst the Jackery 2000v2 is an amazing bit of kit, I use it daily, the one thing that it could do with is Bluetooth being able to connect after you walk away from the signal. The only way to reconnect is to switch off and switch on tje power bank to reconnect the Bluetooth.
Is there any way this could be looked at for an update?
Is there any way this could be looked at for an update?
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No bluetooth.
There is no bluetooth, therefore no app.
Love the unit - BT connection is useless
First power outage and Home3000 has come through like a champ. Unfortunately without connecting to wifi cannot change settings to get to pass through mode or remotely monitor usage.
This problem has shown up for years (see Reddit) so you’d think it would have been resolved by now.
This problem has shown up for years (see Reddit) so you’d think it would have been resolved by now.
Why is everyone so down on this app?
Everything worked first time. Connection to wifi and bluetooth. Adjust all settings via the app. See charge level, temp, output, switch ac/dc on. Change charging patterns too. Works flawlessly for me. Don’t know what people were expecting
They responded to my feedback. 👍
Following was my initial review. They did respon and I admire their willingness to listen
👍🙏
So I changed from 1 to 4 stars.
—————
Terrible. Cannot read text in the AP
Text is too faint and small. I do not have young eyes. You young software people need to understand that.
👍🙏
So I changed from 1 to 4 stars.
—————
Terrible. Cannot read text in the AP
Text is too faint and small. I do not have young eyes. You young software people need to understand that.
Feature Request
Would be great if CarPlay support was added - we all charge as we drive! Jackery 1000v2
Stupidest ever app! Can’t switch from bluetooth to WiFi
About 95% of time, it stuck to bluetooth, even when the explorer 1000 v2 was 200 feet away. Don’t know the logic, and there is no way to let it toggle to WiFi. Same even with the latest version, you never know when your phone can get connected to the power station. If you don’t have any idea on how to let iphone connect to it, can you add a button on app to let us toggle between bluetooth and wifi? So easy, but you just do nothing!
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Useless without internet
So the power is out and I want to communicate with my devices but they set up the app so I have to login. Problem is the internet goes out when the power goes out. Same problem when camping in a remote area, no power, no internet. Bag the login, it’s apparently only there so Jackery can promote a sale. When the internet and power are down the app should be able to connect to my devices via bluetooth.
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Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send a note to hello@jackery.com or call +1-888-502-2236 (Weekdays, 9 AM-5 PM PST) so we can connect.
Save your time and money
Do yourself a favor and purchase a different power generator. I’ve had problems with this app and the generator since day one. Buy a Pecron or Ecoflow. Stay away from Jackery.
The app will periodically ask me to rebind my Explorer 5000. Or it will log me out for no reason. It’s a non stop issue. Now, I can’t even login to the app and have no way to access my Jackery.
If you want reliability and stability, go with Ecoflow or Pecron.
The app will periodically ask me to rebind my Explorer 5000. Or it will log me out for no reason. It’s a non stop issue. Now, I can’t even login to the app and have no way to access my Jackery.
If you want reliability and stability, go with Ecoflow or Pecron.
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Connecting to WiFi requires turning off 5gHz!
I have plenty of devices that run on 2.4gHz but only a few of them have trouble connecting to the network, which features both 2.4 and 5 gHz connections! This device requires you to turn off the 5gHz connection or it won’t connect. Poor programming.
Terrible
App is useless. You have to agree to the endless terms and agreements EVERY TIME you open the app.
On top of that, to use the app you MUST agree to let Jackery sell all of your personal information and location data to third parties.
The Jackery Explorer 1000v2 power bank is OK, but the app is just a data collection tool for Jackery to sell your personal information.
On top of that, to use the app you MUST agree to let Jackery sell all of your personal information and location data to third parties.
The Jackery Explorer 1000v2 power bank is OK, but the app is just a data collection tool for Jackery to sell your personal information.
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アプリというかハードの仕様
FAQにもあるようにBluetooth接続が所定の時間失われるとポータブル電源本体のBluetoothがオフになる仕様のようですが、それに伴いアプリでポータブル電源本体のステータスの確認ができなくなるのはいかがなものかと思います。Bluetooth接続をリセットし再設定するかポータブル電源本体の電源を入れなおせば復旧できることは確認しています。UPSとしても使っているのでポータブル電源本体の電源を入れなおすのはもってのほかです。Bluetooth接続かWi-Fi接続どちらかが確立されていればアプリのリンクが切れないよう修正を要望します。ポータブル電源本体のファームウェアの更新になると思いますが要望します。
アプリとしては可もなく不可もなくと思います。
アプリとしては可もなく不可もなくと思います。
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Response from developer
ご意見ありがとうございます。 ご指摘の通り、plus/New シリーズのポータブル電源では、省電力設計の一環として、一定時間 Bluetooth 接続がない場合、本体の Bluetooth が自動でオフになる仕様となっております。 そのため、アプリでのステータス確認も一時的にできなくなる場合があります。ご不便をおかけし、誠に申し訳ございません。 現在、接続の復旧は Bluetooth の再接続や本体の電源再投入で可能であることをご確認いただいているとのことですが、UPS 利用時に電源を入れ直すことが難しい場合もあること、十分理解いたしました。 いただいたご要望は今後のファームウェアやアプリ改修の参考として開発チームに共有させていただきます。 アプリの使い勝手に関しても、今後の改善に向けて検討してまいります。 貴重なご意見をいただき、ありがとうございます。
