Jackery appears to be a legitimate app. The AppsHunter Legitimacy Score for Jackery is 83 out of 100 points across 7 verification signals from App Store and developer data.

Jackery Reviews: Is It Legit?

Name: Jackery
Rating: 2.32917 (240 reviews)

Jackery

🔧 Utilities

Customer Experience

Positive experience24.5% of reviews

Neutral9.7% of reviews

Negative experience65.7% of reviews

~ Based on 216 written reviews from the US App Store.

What users say about Jackery

Reviews of Jackery are mixed: the Utilities app is rated 2.3/5 from 240 App Store ratings. What users like most: bluetooth and WiFi connectivity, responsive app controls. Top complaints: connectivity issues (Bluetooth/WiFi), privacy concerns with account requirement. Summarized from real user reviews.

Positive things

👍Bluetooth and WiFi connectivity
🚀Responsive app controls
📊Detailed device monitoring

Negative things

🐛Connectivity issues (Bluetooth/WiFi)
🔒Privacy concerns with account requirement
🔋Drains battery when not in use

Is Jackery Safe?

Jackery does not appear safe based on available data. AppsHunter Safety Score for Jackery is 48/100.

This assessment is based on 240 user ratings, with an App Store average of 2.3/5.

Safety Analysis

28.1% of ratings point to a safe experience

6.8% of ratings suggest some concerns

65.1% of ratings point to a risky experience

~ Based on 235 App Store ratings for Jackery.

Is Jackery Legit?

Jackery appears to be a legitimate app. AppsHunter Legitimacy Score for Jackery is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Logged out

You shouldn’t log me out once logged in via the app, in any circumstance, ever.
I was recently in the wilderness, trying to connect phone to my jackery, only to discover I had been logged out of the app, and obviously typing in my 16 char randomized password wasn’t going to happen at that time.

Ddanjrdothuh

14 days ago

Great products and Support

I own quite a few of there products and to date am still happy with them
All. I have zero
Issues with the software as well.
I think those that are listing problems with their software is usually a problem on their own end, either either not set up correctly or they don’t have there computer set up or their iPhone. I have no problem!

Jjmstechservice

14 days ago

Response from developer

Thank you so much for your kind words and for taking the time to write multiple reviews about our products. We truly appreciate your support and are glad to hear you are happy with your Jackery products.

account required

Screw this company for requiring an account to use their app.

CCFT1

14 days ago

Done with solar!

I bought a Jackery but I can’t create an account! It doesn’t matter now. After 4 days this thing can’t keep up—A 1,500w couldn’t even keep one thing—my refrigerator—powered with 400w solar panels and 12 hours of sunlight (no clouds). Now my food is spoiled and I’m returning this brick (thank you Costco!) Going back to gas/propane generator that’s reliable! I got 7 years out of my old fashioned, conventional, reliable pollution causing engine!

Prior review that they wouldn’t post:
I saw the other reviews about problems with creating an account. Add me to that list. I tried both on my phone and on my laptop. Neither would let me confirm my password; the website kept telling me that my password needed to be 6-16 digits—mine was 12. The app on my phone got hung up on the password creation screen as well. I’ve already deleted the app. I hope the generator works better than the app AND the website! (It didn’t)

SSilverDollar007

17 days ago

Completely useless off-grid

Why does an application for a remote power station require an active internet connection? This fundamentally misses the core use case of the product. To make matters worse, Bluetooth connections drop frequently or fail altogether. Jackery needs to completely rethink how customers actually use these devices and rebuild this app from the ground up to prioritize local, offline control.

Update 10/14:
Got a completely useless response from a developer that apparently ignored the previous comment and asked that I contact them with details. Ah, I was pretty specific in my initial comments.

I guess I will have to avoid Jackery products in the future, based on all this.

EEtherImp

21 days ago

Useless app

You can “skip” creating an account but then you can’t do anything except buy stuff.

You should never need an account to use hardware in your physical possession AND it’s entirely antithetical to the concept of a product meant to be used “off-grid”.

Glad I checked this before I purchased any Jackery hardware and now I know I never should.

SSordidCorvid

24 days ago

Limited Functionality

The app is very limited. There is no history of power outages or usage.

I bought my Jackery Explorer 1500 from Costco and then I bought an Anker C1000X from Costco.

Not only did the Anker come with better solar panels with twice the wattage, but it also has a much better app.

This led me to buy two s2000, two c300, and a Solix Everfrost 2 from Anker. The Ankers also have better efficiency so less power is lost through the device.

I’ve passed over the Jackery Refrigerator backup given the software and efficiency limitations.

AJApp Store Junkie

a month ago

Reviews not being posted

I wrote more than three or four reviews on my Jackery products, which I am happy with. I also wrote reviews in regards to the program, and it seems like there’s only a few Reviews have been posted, so either they’re being throttled or not posted, which is not right. It doesn’t give the full information to the public who are interested in Jacakery products

Jjmstechservice

a month ago

Response from developer

Ios26

Once I updated my phone to iOS 26, the Jackery app no longer work for my two explorer 1000

AAnth59

a month ago

Great Battery useless app

Great battery does everything I want from it. However the app keeps logging me out then saying my password is incorrect. Verification codes are to slow and time out before you even receive them. Not creating another account just so I can change the charge mode. Deleting the app and reinstalling doesn’t help. Needs more work unfortunately

Ggotnowhere

a month ago

Response from developer

We sincerely apologize for the inconvenience. We have logged the issues regarding automatic logouts, verification code delays, and login difficulties and have reported them to our technical team. We recommend clearing the app cache or switching to a different network connection. If the problem persists, please send your account details and device serial number (SN) to hello.eu@jackery.com, and a dedicated representative will follow up to assist you. Thank you for your understanding and support.

Need more functionality

This app needs to be seriously retooled. No graph on past usage! Anytime it loses output power and won’t turn back on after I set amount of time when the usage gets lower. So many problems.

ITi love computer tv

a month ago

Account creation headaches

Just received the unit, downloaded the app and trying to set up an account and it’s stuck on set password screen.
Already a pain to deal with.
I may delete the app because who needs extra headaches these days?

SSturmGeist69

a month ago

A Bumpy Ride, but figured it out

If you have the ‘Explorer’ Series, Read Me

My device would show up in the app but when I tried to connect, it said ‘Already Bound’ and errored out.

Here is the fix: after making sure I have the current version of the app installed, I turned OFF MY PHONE and the. Restarted it.

I RESET MY POWER STATION by pressing the button next to the green light and the USB button and holding them for about 5 seconds. -This is documented elsewhere. The screen will turn off and on again.

I then called up the app and searched for my device. It works.

MMander1141

a month ago

Look at the one star reviews

App developers look at the number of single star reviews and either get to work or resign. If the comms module in the battery is at fault get that lot to resign. Waking a device up via bluetooth is not groundbreaking, it’s an industry norm.

WNWhy a new nickname?

a month ago

Response from developer

Hello, thank you for your feedback. Bluetooth wake-up is indeed a standard feature in the industry, and we understand the inconvenience this has caused you. We have shared this feedback with our R&D team and aim to gradually optimize this aspect in future devices. If you encounter any issues while using the product that require our assistance, please contact us at hello.eu@jackery.com. We apologize once again for the trouble caused.

Firmware Update Fixed F6 Code

The previously reported issue was solved by the Jackery staff. Very satisfied with the application and the Jackery 5000 Plus.

RORincon Online

2 months ago

Useless

It never connects.

JJudaspriestironmaiden

2 months ago

No issues, just lacking features!

I’ve had no issues with the app not working or anything. It has the basics and it does the job well. However, I just got an Ecoflow, and their app has way more customization. I’d like to be able to keep AC power always on, but only have the battery charge and discharge to safe levels. The battery save mode keeps killing my AC outlets because my mini fridge doesn’t draw enough power often enough, even though I have it set to 12 hours. The ecoflow lets me choose exactly what percentage range of charging and discharging, and doesn’t kill my AC with those settings adjusted.

PPhillyCheese$1

2 months ago

Response from developer

Thank you for your review and feedback. We truly appreciate you taking the time to share your experience with us. We are glad to hear that the app’s basic functions are working well, but we also understand your concerns regarding AC output control. Please feel free to reach out to us, and we will be happy to help troubleshoot or provide suggestions: 📧 hello@jackery.com 📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST)

接続方法の切り替え可能にして欲しい

サポートに問い合わせをしており返信をいただきました。
「サーバ側不具合」
とのことです。
リセット後バインドし直したら直りました。
Wi-Fiをしつこく求める理由を察しましたがとりあえず対応ありがとうございました。

↓以下サポート対応前レビュー

2000NEWを公式購入して1ヶ月、アプリも同期間使用しています。
設定通りにWi-Fiで接続して普通に操作できていましたが、数日前から突然アプリからの操作が出来なくなりました。
(バッテリー状態はわかる)
バインドし直してもダメ。
バインドし直す際にWi-Fi設定しないでBluetooth接続のみにしたらフルに操作出来るようになりました。

他の方もおっしゃっている通り何故初期設定時のWi-Fiを強要されるのか...。
いつでも変更可能にしてください。

ミミゼゼ

2 months ago

Response from developer

Jackeryカスタマーサポートでございます。このたびは、アプリから操作できない不具合により、ご不便とご心配をおかけし、誠に申し訳ございませんでした。また、リセットや再連携のお手間をおかけしましたことも、重ねてお詫び申し上げます。サポートへのお問い合わせと、ご案内した操作にご協力いただき、ありがとうございました。復旧したとのご報告をいただき、安心いたしました。初期設定時のWi-Fi接続や、接続方法を自由に変更したいとのご意見も、今後の改善に向けた大切なご要望として担当部門へ共有してまいります。不具合の経緯から復旧後の状況まで、詳しくお知らせいただき、誠にありがとうございました。 Jackeryカスタマーサポート

WTF

What a horrible app can’t even sign in.

RDRob Darrah

2 months ago

Useless without internet

So the power is out and I want to communicate with my devices but they set up the app so I have to login. Problem is the internet goes out when the power goes out. Same problem when camping in a remote area, no power, no internet. Bag the login, it’s apparently only there so Jackery can promote a sale. When the internet and power are down the app should be able to connect to my devices via bluetooth.

Out camping again and no internet, yet they designed a portable power supply app that requires a login and a internet connection so I can communicate via BLUETOOTH to my devices.

Bag the login!!!

QQuackman2

3 months ago

Response from developer

This doesn't seem right. We want to take a closer look at this for you. Please send a note to hello@jackery.com or call +1-888-502-2236 (Weekdays, 9 AM-5 PM PST) so we can connect.