Logged out
You shouldn’t log me out once logged in via the app, in any circumstance, ever.
I was recently in the wilderness, trying to connect phone to my jackery, only to discover I had been logged out of the app, and obviously typing in my 16 char randomized password wasn’t going to happen at that time.
I was recently in the wilderness, trying to connect phone to my jackery, only to discover I had been logged out of the app, and obviously typing in my 16 char randomized password wasn’t going to happen at that time.
Ddanjrdothuh
Great products and Support
I own quite a few of there products and to date am still happy with them
All. I have zero
Issues with the software as well.
I think those that are listing problems with their software is usually a problem on their own end, either either not set up correctly or they don’t have there computer set up or their iPhone. I have no problem!
All. I have zero
Issues with the software as well.
I think those that are listing problems with their software is usually a problem on their own end, either either not set up correctly or they don’t have there computer set up or their iPhone. I have no problem!
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Jjmstechservice
Response from developer
Thank you so much for your kind words and for taking the time to write multiple reviews about our products. We truly appreciate your support and are glad to hear you are happy with your Jackery products.
account required
Screw this company for requiring an account to use their app.
CCFT1
Done with solar!
I bought a Jackery but I can’t create an account! It doesn’t matter now. After 4 days this thing can’t keep up—A 1,500w couldn’t even keep one thing—my refrigerator—powered with 400w solar panels and 12 hours of sunlight (no clouds). Now my food is spoiled and I’m returning this brick (thank you Costco!) Going back to gas/propane generator that’s reliable! I got 7 years out of my old fashioned, conventional, reliable pollution causing engine!
Prior review that they wouldn’t post:
I saw the other reviews about problems with creating an account. Add me to that list. I tried both on my phone and on my laptop. Neither would let me confirm my password; the website kept telling me that my password needed to be 6-16 digits—mine was 12. The app on my phone got hung up on the password creation screen as well. I’ve already deleted the app. I hope the generator works better than the app AND the website! (It didn’t)
Prior review that they wouldn’t post:
I saw the other reviews about problems with creating an account. Add me to that list. I tried both on my phone and on my laptop. Neither would let me confirm my password; the website kept telling me that my password needed to be 6-16 digits—mine was 12. The app on my phone got hung up on the password creation screen as well. I’ve already deleted the app. I hope the generator works better than the app AND the website! (It didn’t)
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SSilverDollar007
Completely useless off-grid
Why does an application for a remote power station require an active internet connection? This fundamentally misses the core use case of the product. To make matters worse, Bluetooth connections drop frequently or fail altogether. Jackery needs to completely rethink how customers actually use these devices and rebuild this app from the ground up to prioritize local, offline control.
Update 10/14:
Got a completely useless response from a developer that apparently ignored the previous comment and asked that I contact them with details. Ah, I was pretty specific in my initial comments.
I guess I will have to avoid Jackery products in the future, based on all this.
Update 10/14:
Got a completely useless response from a developer that apparently ignored the previous comment and asked that I contact them with details. Ah, I was pretty specific in my initial comments.
I guess I will have to avoid Jackery products in the future, based on all this.
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EEtherImp
