App Frustrations
I came to reviews to see if anyone else was having problems with the app and it seems like many recent reviewers are. I downloaded it at the store based on the promotion for a free entree but couldn’t get it to load on my iPhone. I kept getting an error message. The counter person just shrugged her shoulders.
So I decided I’d wait until I got home to create an account and use my food receipt to get credit for my purchase. Nope. During signup, no matter what method I try, I get a “try again later” error message. How much later!? And another review indicates I’ll need to be meet the store to scan my receipt. Too much trouble. Love Jaggers. Hate the app. I prefer restaurants that reward my patronage.
So I decided I’d wait until I got home to create an account and use my food receipt to get credit for my purchase. Nope. During signup, no matter what method I try, I get a “try again later” error message. How much later!? And another review indicates I’ll need to be meet the store to scan my receipt. Too much trouble. Love Jaggers. Hate the app. I prefer restaurants that reward my patronage.
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Response from developer
Thank you for reaching out about this. We’re sorry for this inconvenience, we will let our corporate team know. Please copy and paste the text from your post into our contact form, and we'll follow up with you in the next few days: http://www.eatjaggers.com/contact-us/.
App doesn’t work
After entering my order, the app gets stuck and won’t proceed to the payment screen. Useless.
Super!
Siempre lo uso cuando no traigo almuerzo, es súper buena la comida y traen todo en la hora estimada
Constant Login Issue
The app refuses to recognize the same email and password every time even if you reset the password it’ll say that it doesn’t recognize that password
App doesn’t work
I have trouble every time I try to use the app because it requires my login and password and then doesn’t recognize my saved password. I try to reset the password and either don’t get the email, or don’t get it quickly, so the opportunity to order through the app has passed. Finally, the app isn’t searchable in Google password manager because it doesn’t recognize Jaggers as a search word, it has punchh in it, which is also the Freddy’s app and so it will sometimes fill in the Freddy’s password. It’s highly irritating and I’ve not placed orders because of it and have also missed using rewards because I can’t change my password.
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Response from developer
We are so sorry this is happening and we appreciate you bringing this to our attention. We would love for you to reach out to our Guest Relations team so we can learn more about this: http://www.eatjaggers.com/contact-us/.
Perfect
I dont wanna explain about how good they are but i have ti because their chicken sandwich is SOOOOOO good i want to try to chicken tenders but the chicken is too good for anything rn😂
Rewards and Offers
Offers do not work at all, you go to claim and it is not applied to order.
Goated
Jaggers app is as good as the food, both fire
Burger heaven
Was part of the test group before grand opening and must say the staff was very friendly, but the food was over the top. Best burger in town, highly recommend.
Response from developer
Thank you so much! We pride ourselves on providing awesome food and service, so we're glad we lived up to that standard.
Delicious
Quick and easy way to order delicious food and the best sweet tea.
App Design / Condiments
Copy Chick-fil-A’s method of condiment selection when ordering through the app.
Can never “earn my rewards”
I can’t earn any rewards because I can’t log into the app. This has been an issue since day one opening in Greenville NC.. I’ve even tried resetting my password several times. I’ll get active successfully reset message, but once I try to log in with the new password it’s suddenly wrong. If y’all don’t really want to give us our rewards, just say that!
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Response from developer
We're so sorry to read this. We'd like the chance to follow up with you in the next few days. If you would like to reach out, please connect with our Guest Relations team: https://www.texasroadhouse.com/contact-us.
Foods great, app refuses to accept anon Apple Pay
Foods great, but app refuses to accept anon Apple Pay
THE SEARCH FOR A RESTAURANT IS OVER
Y’all. If you are looking for an amazing meal, the best strawberry lemonade you’ve ever had, seasoned fries, fast service, and the kindest workers GO TO JAGGERS!!! I have never had a bad experience and every-time I go, I crave it the next day. Jaggers is the best best best restaurant!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ a million stars
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Response from developer
We are glad to hear you enjoyed it. Come back for seconds soon!
App sucks
Always signs me out and won’t let me back in. I have a free sandwich that’s about to expire that it won’t even let me use. I tried changing the password and everything and it won’t send me the email to do it. Checked my junk folder and everything. Been trying for over an hour. Guess I won’t be eating Jagger’s anymore…
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Great Burger!
Great burgers and sides. Milkshakes so thick you need a spoon! Fast service and friendly staff. Love being able to order through the app and pick it up in the drive through! Highly recommend!
Response from developer
We are glad to hear you enjoyed it. Come back for seconds soon!
Check in doesn’t always work
Twice in the past few weeks I have checked in to do curbside pickup and it either stalled, or today, kept spinning and finally said I was checked in and my food was being prepared. 10 minutes later I had to call and they say I haven’t checked in. Very frustrating. Even McDonald’s has a better app and system.
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Response from developer
We are so sorry to hear this and we will have our team look into this issue. Thank you for bringing this to our attention.
Pretty simple but… kids meals
Update: 12/20 - still haven't fixed the options for kids meals. Had to keep restarting the app because my phone number "contained a string," even though I only entered numbers. After the fourth app restart, it worked.
Original Review:
I wasn’t able to add kids meals to my order because the only option under “Desserts” was a button for “No Dessert.” Since I didn’t want to check that option, I wasn’t able to add the Kids Meals.
Original Review:
I wasn’t able to add kids meals to my order because the only option under “Desserts” was a button for “No Dessert.” Since I didn’t want to check that option, I wasn’t able to add the Kids Meals.
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Response from developer
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
Buckeyes!
Used the online ordering for the first time. Pretty easy. 👏👏👏
Rewards are not working!
I tried to redeem the free milkshake birthday reward when placing a burger order and it won’t allow me to apply the coupon. The login screen is also a pain, as it’s not working smoothly with the saved passwords feature on iPhones.
