Jaggers User Reviews

Jaggers
Jaggers
TEXAS ROADHOUSE HOLDINGS, LLC

What users say

Top reviews

Perfect

I dont wanna explain about how good they are but i have ti because their chicken sandwich is SOOOOOO good i want to try to chicken tenders but the chicken is too good for anything rn😂

Rewards and Offers

Offers do not work at all, you go to claim and it is not applied to order.

Goated

Jaggers app is as good as the food, both fire

Burger heaven

Was part of the test group before grand opening and must say the staff was very friendly, but the food was over the top. Best burger in town, highly recommend.

Response from developer

Thank you so much! We pride ourselves on providing awesome food and service, so we're glad we lived up to that standard.

Delicious

Quick and easy way to order delicious food and the best sweet tea.

App Design / Condiments

Copy Chick-fil-A’s method of condiment selection when ordering through the app.

Can never “earn my rewards”

I can’t earn any rewards because I can’t log into the app. This has been an issue since day one opening in Greenville NC.. I’ve even tried resetting my password several times. I’ll get active successfully reset message, but once I try to log in with the new password it’s suddenly wrong. If y’all don’t really want to give us our rewards, just say that!
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Response from developer

We're so sorry to read this. We'd like the chance to follow up with you in the next few days. If you would like to reach out, please connect with our Guest Relations team: https://www.texasroadhouse.com/contact-us.

Foods great, app refuses to accept anon Apple Pay

Foods great, but app refuses to accept anon Apple Pay

THE SEARCH FOR A RESTAURANT IS OVER

Y’all. If you are looking for an amazing meal, the best strawberry lemonade you’ve ever had, seasoned fries, fast service, and the kindest workers GO TO JAGGERS!!! I have never had a bad experience and every-time I go, I crave it the next day. Jaggers is the best best best restaurant!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ a million stars
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Response from developer

We are glad to hear you enjoyed it. Come back for seconds soon!

App sucks

Always signs me out and won’t let me back in. I have a free sandwich that’s about to expire that it won’t even let me use. I tried changing the password and everything and it won’t send me the email to do it. Checked my junk folder and everything. Been trying for over an hour. Guess I won’t be eating Jagger’s anymore…
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Great Burger!

Great burgers and sides. Milkshakes so thick you need a spoon! Fast service and friendly staff. Love being able to order through the app and pick it up in the drive through! Highly recommend!

Response from developer

We are glad to hear you enjoyed it. Come back for seconds soon!

Check in doesn’t always work

Twice in the past few weeks I have checked in to do curbside pickup and it either stalled, or today, kept spinning and finally said I was checked in and my food was being prepared. 10 minutes later I had to call and they say I haven’t checked in. Very frustrating. Even McDonald’s has a better app and system.
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Response from developer

We are so sorry to hear this and we will have our team look into this issue. Thank you for bringing this to our attention.

Pretty simple but… kids meals

Update: 12/20 - still haven't fixed the options for kids meals. Had to keep restarting the app because my phone number "contained a string," even though I only entered numbers. After the fourth app restart, it worked.

Original Review:
I wasn’t able to add kids meals to my order because the only option under “Desserts” was a button for “No Dessert.” Since I didn’t want to check that option, I wasn’t able to add the Kids Meals.
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Response from developer

We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.

Buckeyes!

Used the online ordering for the first time. Pretty easy. 👏👏👏

Rewards are not working!

I tried to redeem the free milkshake birthday reward when placing a burger order and it won’t allow me to apply the coupon. The login screen is also a pain, as it’s not working smoothly with the saved passwords feature on iPhones.

Response from developer

We’re so sorry. It is never our intention to let our guests down and we hope you can give us another chance!

Amazing

We have came back so many times to eat here. I love the fries and love the people. They are always so happy and enjoy taking orders and giving out food.

Response from developer

That’s what we like to hear! Come back soon!

Awesom

Great food and great app

Love it!

The food is always delicious!!

Solid Mobile App Experience

The mobile app was fast & efficient, great experience

Great as Always!

Super easy to use and always ends with us getting food from Jaggers so we can’t complain!!