I am not able to withdraw my own money
This is completely unacceptable for a financial app. When users cannot access their own money for days, it seriously damages trust. There has been no meaningful update or transparent communication, and the issue remains unresolved.
If you can accept deposits instantly, you should also ensure that withdrawals work reliably. Please fix this issue immediately and communicate honestly with your users. Until then, I cannot recommend this app.
Response from developer
Hi, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Severe Operational Failure and Financial Distress Caused by Jar App
I am writing to formally and strongly document a critical grievance regarding the Jar application (operated by Changejar Technologies Private Limited). My hard-earned money amounting to ₹8,000 is currently completely stuck within the application due to sudden, unannounced withdrawal failures and persistent server error prompts stating that "Bank servers are currently facing low success rate."
What makes this situation entirely unacceptable is the absolute lack of accountability and customer support from the developer and management team (led by co-founders Nishchay AG and Misbah Ashraf). Despite repeated attempts to access my funds, the withdrawal requests fail continuously. When users try to seek assistance, the in-app support channels are completely unresponsive, unhelpful, or automated loops that abandon customers in distress.
An application handling public savings and financial assets cannot hide behind recurring server error excuses while locking up user capital without a clear resolution mechanism or human customer care intervention. Trapping hard-earned funds with zero communication channel or recourse breaches basic consumer trust.
Demands for Immediate Action:
1. Immediate Refund: Process an immediate release and full refund of my stuck ₹8,000 balance directly to my verified bank account.
2. Account Accountability: Fix the underlying gateway and server loop bugs plaguing the application's withdrawal infrastructure rather than leaving users stranded.
If this matter is not resolved promptly, this case will be formally escalated through consumer grievance forums and digital payment regulatory channels for unfair trade practices and deficiency in service.
Response from developer
Hi, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Really bad
Customer support is slow and unhelpful, often giving generic responses instead of actually resolving issues. An investment app should make users feel secure, but this platform does the opposite. It feels like they care more about getting your money in than letting you access it when you need it.
Would not recommend this app to anyone looking for quick access to their funds.
Response from developer
Hi Nashree, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Blocking withdrawal to Bank options
This creates serious discomfort and trust issues for users, because we should be able to sell and withdraw whenever the market value is favorable. If withdrawal or bank transfer options are blocked during important times, users may lose the benefit of the best gold price.
Jar should improve transparency, provide clear reasons for withdrawal failures, and ensure users are not restricted from selling or withdrawing funds when they choose. This experience has made me concerned about reliability.
Response from developer
Hello! We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Worst customer service centre and making us fools by looting money
I have been trying to withdraw my money from the Ajar app for the last 6 days, and every single time it keeps showing “Bank Issue.” After cross-checking with my bank, they clearly confirmed that there is absolutely no issue from their side. If it was genuinely a bank problem, then why is the same issue happening with every bank account?
I tried contacting your customer support through WhatsApp — no response. Tried calling multiple times — no response. Even my fiancée is facing the exact same issue. This is honestly one of the worst apps I have ever trusted.
The biggest mistake I made was trusting this app and recommending it to my own family members and friends. Around 15–20 people invested through this app because I believed it was safe and reliable. Now I feel guilty for making them trust this platform.
And the funny part? Whenever gold prices rise and people want to withdraw profits, suddenly the app develops “technical issues” and blocks withdrawals. But when prices fall and users are at a loss, suddenly withdrawals work normally. What a coincidence!
Now after repeatedly trying, the app finally shows that withdrawal is possible, but even after clicking withdraw, the money still doesn’t get credited. Earlier withdrawals used to happen instantly, but ever since gold prices started fluctuating due to the Middle East situation, this app has started showing its real face.
This app is playing games with users’ money. People work hard for their earnings, and platforms like this are destroying trust completely.
Guys, don’t fall for these so-called “easy investment” promises. Think twice before investing your hard-earned money here. This has been one of the worst experiences ever.
Response from developer
Hi Akshay bannatti! We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
