Disgusting app
I had already paused the AutoPay because I DID NOT want money to be deducted automatically, yet ₹20 was still deducted. Then I had to go to PhonePe and manually cancel the AutoPay mandate because apparently just pausing it in the app was not enough.
And the worst part? ₹20 was deducted, but only around ₹17 was showing as the value. This happened multiple times. In total, ₹60 was deducted, while only ₹51 was reflected. And on top of that, the app was showing ₹0 savings. Seriously, where is the rest of the money going?
How is this supposed to be “saving”? Users should not have to keep checking their bank account to make sure their money isn’t being deducted unexpectedly. If AutoPay is paused, it should STOP. Simple.
The entire experience is confusing, frustrating and feels completely misleading. The app needs to clearly explain every deduction, every charge, and exactly where the user’s money is going instead of making people figure it out themselves.
I have cancelled the AutoPay and honestly, I don’t even feel comfortable keeping this app anymore. Fix your AutoPay system and be transparent about the money being deducted. People are trusting you with their money, not donating it to you.
Response from developer
Hi, we’re sorry for the inconvenience. We understand that your concern deserves attention, and we’d like to help you with this. Kindly share your registered mobile number and issue details at wecare@changejar.in. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
I am not able to withdraw my own money
This is completely unacceptable for a financial app. When users cannot access their own money for days, it seriously damages trust. There has been no meaningful update or transparent communication, and the issue remains unresolved.
If you can accept deposits instantly, you should also ensure that withdrawals work reliably. Please fix this issue immediately and communicate honestly with your users. Until then, I cannot recommend this app.
Response from developer
Hi, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Severe Operational Failure and Financial Distress Caused by Jar App
I am writing to formally and strongly document a critical grievance regarding the Jar application (operated by Changejar Technologies Private Limited). My hard-earned money amounting to ₹8,000 is currently completely stuck within the application due to sudden, unannounced withdrawal failures and persistent server error prompts stating that "Bank servers are currently facing low success rate."
What makes this situation entirely unacceptable is the absolute lack of accountability and customer support from the developer and management team (led by co-founders Nishchay AG and Misbah Ashraf). Despite repeated attempts to access my funds, the withdrawal requests fail continuously. When users try to seek assistance, the in-app support channels are completely unresponsive, unhelpful, or automated loops that abandon customers in distress.
An application handling public savings and financial assets cannot hide behind recurring server error excuses while locking up user capital without a clear resolution mechanism or human customer care intervention. Trapping hard-earned funds with zero communication channel or recourse breaches basic consumer trust.
Demands for Immediate Action:
1. Immediate Refund: Process an immediate release and full refund of my stuck ₹8,000 balance directly to my verified bank account.
2. Account Accountability: Fix the underlying gateway and server loop bugs plaguing the application's withdrawal infrastructure rather than leaving users stranded.
If this matter is not resolved promptly, this case will be formally escalated through consumer grievance forums and digital payment regulatory channels for unfair trade practices and deficiency in service.
Response from developer
Hi, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Really bad
Customer support is slow and unhelpful, often giving generic responses instead of actually resolving issues. An investment app should make users feel secure, but this platform does the opposite. It feels like they care more about getting your money in than letting you access it when you need it.
Would not recommend this app to anyone looking for quick access to their funds.
Response from developer
Hi Nashree, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Blocking withdrawal to Bank options
This creates serious discomfort and trust issues for users, because we should be able to sell and withdraw whenever the market value is favorable. If withdrawal or bank transfer options are blocked during important times, users may lose the benefit of the best gold price.
Jar should improve transparency, provide clear reasons for withdrawal failures, and ensure users are not restricted from selling or withdrawing funds when they choose. This experience has made me concerned about reliability.
Response from developer
Hello! We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
