I am not able to withdraw my own money
This is completely unacceptable for a financial app. When users cannot access their own money for days, it seriously damages trust. There has been no meaningful update or transparent communication, and the issue remains unresolved.
If you can accept deposits instantly, you should also ensure that withdrawals work reliably. Please fix this issue immediately and communicate honestly with your users. Until then, I cannot recommend this app.
Response from developer
Hi, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Severe Operational Failure and Financial Distress Caused by Jar App
I am writing to formally and strongly document a critical grievance regarding the Jar application (operated by Changejar Technologies Private Limited). My hard-earned money amounting to ₹8,000 is currently completely stuck within the application due to sudden, unannounced withdrawal failures and persistent server error prompts stating that "Bank servers are currently facing low success rate."
What makes this situation entirely unacceptable is the absolute lack of accountability and customer support from the developer and management team (led by co-founders Nishchay AG and Misbah Ashraf). Despite repeated attempts to access my funds, the withdrawal requests fail continuously. When users try to seek assistance, the in-app support channels are completely unresponsive, unhelpful, or automated loops that abandon customers in distress.
An application handling public savings and financial assets cannot hide behind recurring server error excuses while locking up user capital without a clear resolution mechanism or human customer care intervention. Trapping hard-earned funds with zero communication channel or recourse breaches basic consumer trust.
Demands for Immediate Action:
1. Immediate Refund: Process an immediate release and full refund of my stuck ₹8,000 balance directly to my verified bank account.
2. Account Accountability: Fix the underlying gateway and server loop bugs plaguing the application's withdrawal infrastructure rather than leaving users stranded.
If this matter is not resolved promptly, this case will be formally escalated through consumer grievance forums and digital payment regulatory channels for unfair trade practices and deficiency in service.
Response from developer
Hi, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Really bad
Customer support is slow and unhelpful, often giving generic responses instead of actually resolving issues. An investment app should make users feel secure, but this platform does the opposite. It feels like they care more about getting your money in than letting you access it when you need it.
Would not recommend this app to anyone looking for quick access to their funds.
Response from developer
Hi Nashree, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Blocking withdrawal to Bank options
This creates serious discomfort and trust issues for users, because we should be able to sell and withdraw whenever the market value is favorable. If withdrawal or bank transfer options are blocked during important times, users may lose the benefit of the best gold price.
Jar should improve transparency, provide clear reasons for withdrawal failures, and ensure users are not restricted from selling or withdrawing funds when they choose. This experience has made me concerned about reliability.
Response from developer
Hello! We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Worst customer service centre and making us fools by looting money
I have been trying to withdraw my money from the Ajar app for the last 6 days, and every single time it keeps showing “Bank Issue.” After cross-checking with my bank, they clearly confirmed that there is absolutely no issue from their side. If it was genuinely a bank problem, then why is the same issue happening with every bank account?
I tried contacting your customer support through WhatsApp — no response. Tried calling multiple times — no response. Even my fiancée is facing the exact same issue. This is honestly one of the worst apps I have ever trusted.
The biggest mistake I made was trusting this app and recommending it to my own family members and friends. Around 15–20 people invested through this app because I believed it was safe and reliable. Now I feel guilty for making them trust this platform.
And the funny part? Whenever gold prices rise and people want to withdraw profits, suddenly the app develops “technical issues” and blocks withdrawals. But when prices fall and users are at a loss, suddenly withdrawals work normally. What a coincidence!
Now after repeatedly trying, the app finally shows that withdrawal is possible, but even after clicking withdraw, the money still doesn’t get credited. Earlier withdrawals used to happen instantly, but ever since gold prices started fluctuating due to the Middle East situation, this app has started showing its real face.
This app is playing games with users’ money. People work hard for their earnings, and platforms like this are destroying trust completely.
Guys, don’t fall for these so-called “easy investment” promises. Think twice before investing your hard-earned money here. This has been one of the worst experiences ever.
Response from developer
Hi Akshay bannatti! We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Feels like a fraud app
Response from developer
Hi Manish! We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Fraud app
They show your savings value clearly, but when it comes to withdrawal, most of the amount is locked for 24 hours and only a small portion is available instantly. This was never clearly understood at the time of investing. It feels confusing and frustrating when your own money isn’t fully accessible when you need it.
I’m not saying don’t use it, but please be very careful and understand all the hidden terms, lock-in periods, and charges before investing your hard-earned money. Transparency really matters when it comes to financial apps, and users deserve better clarity.
Think twice before investing and always read everything properly. Your money, your responsibility. ⚠️
Response from developer
Hi Manoj! We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Useless app.
Response from developer
Hi Chuttti, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Pathetic Service
After submitting my KYC details, they updated my information incorrectly, and there has been no way to get it fixed due to their complete lack of response. On top of that, when trying to update my UPI ID, it constantly shows “unable to add.” Ironically, they are still able to accept money from other UPI IDs into my account, but I am unable to add or manage the same UPI myself.
This raises serious concerns about their system and transparency. The entire experience feels misleading and untrustworthy.I strongly advise others to be cautious — do not trust this platform blindly, and think twice before investing your money here.
Response from developer
Hi Shiny, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Saving
The interface is simple, transactions are quick, and I like the option of converting savings into physical gold as well. It feels safe, transparent, and beginner-friendly for anyone who wants to start saving but doesn’t know how.
Overall, a great app for disciplined savings and long-term gold investment. Highly recommended for daily micro-savings.
Response from developer
Hi, Thank you for the fantastic review! It’s great to know you’re enjoying the app, and your support means everything to us. We’re always here to help and listen to any suggestions you have at wecare@changejar.in.
Worst customer service
Really worst experience ever. I didn't expect that.
Response from developer
Hi Manjot, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
High purchase price - low sale price
What is the point to buy the gold at high price when it is not physical I would rather go to a near by authorised gold seller and settle for a gold scheme with them, here I am paying for digital gold at high price and there I would rather pay the making charge but not be scammed all the gold saving app are the same.
So advise you to purchase physical gold on schemes pay on monthly basis rather than getting fooled that you have x number of digital gold but in reality that’s less than what you have saved with them
Response from developer
Hi Chandan, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Fraud application
1.While investing 3% GST is applicable fine. While withdrawing there is certain percentage deduction is there. But this app deducting more percentage.
2. While investing it’s showing some offer in gold rate. But while calculating rate getting deducted but based on the investment amount gold weight still calculating for non offered rate. So there is no use offering any rate.
3. Also I invested while gold rate increasing. But when i tried to withdraw gold rate increased in market comparatively previous day rate. But in this app gold rate decreased.
4.i suggest each and everyone who reading my comment don’t invest in this app pls 🙏🏻. You will loose your own money 🙏🏻
Response from developer
Hi, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Be aware do not fall into trap of these greedy money makers 🚨🚨🚨🚨
1. Nothing as promised in the ads and promo by the anchor is available on the app . You buy gold at higher rate and when it comes to selling it’s a different rate . You end up losing money even if the gold rate is high you will always end up selling it at a lower price . Product manger who designed this ponzi deserves an award .
2. Lack of transparency I invested 10 K first to check how the scheme works it is an absolute shame and blatant ignorance of what customer needs . Ex . They claim in the ads that you can withdraw the funds whenever you want but the truth is once you withdraw the funds the withdrawal option is blocked for the next 49 hours .
I tried to withdrawing 1k out my 10 k invested . It dint let me do another withdrawal for 48 hours . It no where said it will be blocked all a bunch of shams . My money my investment I need to be able to withdraw whenever I want .
3 . Ponzi coupons worth nothing just another endless fake things to keep you excited .
This is my first review ever for any app I have ever used so you can imagine what these bunch of scam shams have done . Thinking of reporting to RBI to check on regulations if this type of app is allowed
Response from developer
Hi, We are sorry for the inconvenience and we certainly don’t want you to feel this way. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will assist you.
Savings and Gold Purchase Issue
When I try to purchase the coin, it shows that there has been an error; and after which the next page opens automatically stating ‘Your purchase is being processed’ with a big exclamation mark “❗️” in filled within a yellow circle.
What is happening?.. Can ‘Team Jar’ help me out with this issue in hand, and also have anyone else been facing the issue?!…
Response from developer
Hi Gowrav Gowda, We are sorry for the delay and inconvenience. Kindly share your registered mobile number and issue details at wecare@changejar.in or WhatsApp us at wa.me/916366693874. You can also reach us at our customer care number, 888-439-0000 (Monday to Friday, 10 AM - 6 PM). We will be happy to assist you. Thank you.
Here’s a possible review for the Jar App:
The app's features, such as the digital gold investment option and the ability to create multiple jars for different goals, are really useful. The app's also super secure, which gives me peace of mind.
My only suggestion would be to add more customization options for the jars, like being able to add photos or more detailed descriptions. Overall, though, I'm really happy with the Jar app and would definitely recommend it to anyone looking to start saving digitally!
*Would you like me to add anything else?*
Response from developer
Hi Mohan Saha, Thank you for the 5-star rating! We’re so glad you’re enjoying the app. Your feedback means a lot to us, and we’re here to make sure your experience stays top-notch. Let us know if there’s anything we can do for you at wecare@changejar.in.
Totally Fake Application 😡😡
Response from developer
Hi Jain Sapan, We are sorry for the inconvenience. Please contact our support team on WhatsApp at wa.me/918861911035 or email us at support@shopnek.com. We will assist you.
Alet alert alert 🚨‼️‼️‼️‼️🚨🚨🚨🚨
Response from developer
Hi Hakksnsbsns. We are sorry for the inconvenience. Please contact our support team on WhatsApp at wa.me/918861911035 or email us at support@shopnek.com. We will assist you.
Disastrous experience with gold SIPs in Jar app
I’ve been running a daily SIP in the Jar App for gold investments, and the results have been nothing short of a nightmare. On 17th July 2024, I ordered a 1-gram 24c gold coin for a whopping Rs 8699 (including an outrageous Rs 999 in making charges), while the market rate was just Rs 7328 per gram. To make matters worse, the gold I ordered on 17th July didn’t even arrive until 28th July 2024—a ridiculous delay that shows how little they value their customers.
This experience forced me to dig deeper, and what I found was even more alarming. Throughout my daily SIPs, I was consistently overcharged by around 6% above the market price. And when I tried to sell my gold savings through the app, they slashed another 5% off the market price, robbing me further. It’s crystal clear that this investment scheme is designed to drain your money while the company pockets the profits.
Let me be blunt: this is a terrible investment strategy that only benefits the company while you, the consumer, lose out. Instead of falling into this trap, I strongly recommend setting up Recurring Deposits and buying physical gold from local shops. You’ll avoid the outrageous charges and get a fair deal—local shops typically take only a 3% cut and offer the market price when buying.
I’m sharing this because my experience with Jar App was a total disaster, and I don’t want anyone else to suffer the same. Be smart, do your research, and avoid getting ripped off.
Response from developer
Hi Show me Path, We are really sorry for the delay and inconvenience.That's certainly not the impression we want you to have of us! Kindly share your concern with us at voc@changejar.in. We will assist you. You can also reach us on our customer care number 888-439-0000 (Monday to Friday | 10AM to 6PM
Worst app
Response from developer
Hello Prerna Vatade, That's certainly not the impression we want you to have of us! We are really sorry for the inconvenience. Kindly share your concern with us at voc@changejar.in. We will assist you. You can also reach us on our customer care number 888-439-0000 (Monday to Friday | 10AM to 6PM
