Shut down and still taking money from me
Jasper shut down and yet I’m still finding transactions being deducted from my account even though my card balance is $0.00 and they closed down shop… waiting for the class action lawsuit on this one! Developer, please contact me asap.
The Death of a Mediocre Card
Not very nice of them to cancel everyone’s accounts with no prior notice. In fact, they had nerfed my card’s credit limit for “insufficient usage”, making the card useless. No wonder why Cstacks was struggling with their customer base. I have since moved onto much much better cards (including one with a particular roman soldier) and it’s so much better there.
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Shame on Jasper
I got an email at 3AM CST in the morning saying that within 22 hours all jasper cards were going to be closed. Shame on these idiots, closing accounts without notice.
Bankruptcy
And they just went out of business. Thanks for closing everyones accounts and dropping our credit scores. 1 star
Agree with everyone else
Longest wait times ever to reflect on payments which I was always consistent about until my card had unauthorized charges and upon calling to dispute the charges I literally felt the person on the other end of the line had no clue what to do causing my stress to soar into a panic attack. My balance is unusually always close to maxed out as soon as I’m close to paying it all back at once. This Is so similar to my credit builder with chime which I felt I never used but was always paying crazy sums each week but things just don’t seem right and it’s very confusing to keep track of but there’s also no way to change payment date. Best part now after all the odd things to have happened I get an email saying they’re discontinuing the card all together!
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They shut down overnight.
I received an email today from Jasper announcing they’re closing all accounts tonight at midnight and that I’m expected to still make my payments. I’m floored. My husband and I both have accounts, our credit is about to be screwed over this. Literally 1 day notice smh.
Junk
This app doesn’t work on iPhone 13 pro
ACH Payments are held for 6 days before releasing funds to your account
Jasper Holds payments made via ACH transactions are not made available and are released at Jasper’s back office discretion.
When you make an automated clearing house (ACH) payment using your Jasper mobile app, your payment will post that day, as long as it’s received before 4pm ET. Payments can take 6 business days to reflect back to your available credit. When you make a check payment, it will post to your Jasper account on the business day we received it, as long as the check is received by 5pm ET.
When you make an automated clearing house (ACH) payment using your Jasper mobile app, your payment will post that day, as long as it’s received before 4pm ET. Payments can take 6 business days to reflect back to your available credit. When you make a check payment, it will post to your Jasper account on the business day we received it, as long as the check is received by 5pm ET.
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Good enough.
It’s a credit card. The app is good enough. They have been improving it lately. But they won’t let you use it to buy crypto. They said crypto was used to fund terrorism. I just want to know why crypto.com can run a super bowl ad but I can’t use my card on their website…
Can’t login
Been emailing support for two weeks. No resolution. Can’t access my account.
App update can’t login.
App updated and now won’t launch. Terrible because it is the only way to make a payment since they don’t have a website to make payments.
Later version not getting downloaded
Am not able to download the latest version from AppStore and the app does not allow me to login . Very poor UX . Improve guys .
BEWARE!!!!
PLEASE READ FULLY IF CONSIDERING THIS CARD!!!! I’d give it a zero star if I could. This card is relatively new - but if you’re reading this please note the customer service is absolutely horrendous. I’ve been hung up on now 3 times alone today with 3 different reps. I’ve been polite, calm, and understanding up to this point. The latest rep said “can I place you on a brief 2 minute hold” then hung up after waiting for 2 minutes. Enough is enough. The whole backstory of this post is to warn people out there of this company of all the companies I’ve ever dealt with. Each rep seems to be incompetent to helping or having to repeat myself multiple times. This whole fiasco started after I’ve started using my card multiple times, I ran into with the holidays someone got a hold of my credit card information and fraudulent charges were made. Called 2 times a month ago, first rep was useless and didn’t file the claim as they said - the second rep who I called a week after the first, after a 45 minute phone call said they got the disputes in. I advised them I’m in the USA and whoever used my card used it with European currency and purchased expensive things overseas, things from stores I’ve never heard of or would purchase from. They assured me would be handled. Then sent an email that found out went to my junk email box, to give me 10 days to provide a “police report”? Ok, not a problem. But 10 days to do all that? And asked me the questions I already answered to the rep on the phone who filed the dispute? Really? How is this company even a real company with this type of Mickey Mouse operation not only with the customer service reps but not even willing to help the card holder with resolving the disputes properly. I’ve dealt with fraud in the past, and every company other than Jasper was willing to help. Come to find out now they will charge me for the fraudulent charges which I will now be filing a BBB complaint, as well as the attorney general and anywhere I can post to warn people out there that this company is a complete joke and will do nothing to help the consumer at all. I never write reviews - especially this long unless it was something serious, so I will update my review if anything changes, but if nothing changes this means this company did nothing and strongly warn anyone who has or thinking of getting this card to be aware what you’re getting yourself into.
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Literally cannot pay off card because app doesn’t work
What a stupid, stupid system making it so that you can *only* pay your credit card bill using an app that doesn’t work. I can’t even log in and track my spending. It used to (sort of) work, I just had to reset my password every single time I wanted to log in, but in the last few weeks it won’t even accept a password even if I literally just reset it. The app only experience would be perfectly fine if the app worked, but this is causing undue stress and the email support has been extremely non responsive.
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No Customer Service
I opened an account and I’m still having issues activating my card. I’ve called them and was advised to email all my Information. I’ve done it 4 times in the past 3 months and I’m yet to receive any response.
worst company
Worst company to deal with and the app is so confusing, getting support (customer service) is like talking to a 1 year old, days pass with no reply.. what a bunch of jerks
The worse!
The worse card in my wallet! It took 3 months to get my card and when it arrived I activated it, the first time I used it .. they blocked he transaction! My card was blocked for two weeks as I emailed relentlessly. My card was unblocked for 3 days and blocked again!! I can’t access the app to make a payment and no response from customer service in a week!!!
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Face ID
Every day I have to use my password. The Face ID don’t work with this app.
App not working
I just received my card and the app don’t work
Great app
Great
