NOT WORKING
It’s obvious that No-one tested prior to releasing. Used to work very simply everything went into your cart now it creates list that will transfer to the cart. It is so messed up. I love our Jayc and all the folks who work there and this is a poor representation of how hard they try to provide great customer service. If I have to go back to a scratch paper, I’m gonna drive 1 mile down the street and do my shopping at Walmart.
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This app is useless
My app stopped working a couple of months ago. Talked to customer service and followed their instructions but nothing changed. He eventually said all he could do is report my problem. So disappointed not to be able to do pickup because my husband and I both have problems walking now and it’s almost too much for either of us to go into the store.
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App is still not working!!
Following up on the last review I left on May 15th. Recap- My app stopped working on May 7th. Did an update that day after having loading issues and it did not fix the problem but made it even worse. Did all of the suggested things to “fix” the errors with no success.
Fast forward to today May 25th -Nothing has been fixed and there are a lot of people complaining with the same issues. This app is useless. I still cannot access it because of authentication issues with try again later prompts. There was another update last week that did absolutely nothing to fix the problems I listed in my last review. There’s no way this app has that high of a rating. Kroger is a partner with Jay c food store and their app is doing the exact same thing with many complaints in the reviews listing the same problems. Can’t authenticate, grayed out boxes, cannot access account info, login in error please try again later, and so much more. Please listen to the people and fix the issues. It doesn’t deserve the 1 star I had to give just to be able to write this.
Fast forward to today May 25th -Nothing has been fixed and there are a lot of people complaining with the same issues. This app is useless. I still cannot access it because of authentication issues with try again later prompts. There was another update last week that did absolutely nothing to fix the problems I listed in my last review. There’s no way this app has that high of a rating. Kroger is a partner with Jay c food store and their app is doing the exact same thing with many complaints in the reviews listing the same problems. Can’t authenticate, grayed out boxes, cannot access account info, login in error please try again later, and so much more. Please listen to the people and fix the issues. It doesn’t deserve the 1 star I had to give just to be able to write this.
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App doesn’t work
May 7, 2026: when I try to sign in via the website my phone tells me your website has been hacked and my financial and personal information may be compromised…
Latest update has the whole app just blank, contacted customer support which suggested I sign out and sign back in or uninstall then reinstall… signed out and it gave me an error pop up when I tried to sign back in. Uninstalled and it won’t let me sign back in I’ve had the app for a couple years and while it works for clipping coupons it’s not much good for anything else. Technical support is slow and unhelpful. It won’t let me choose my store and when I contacted support they blamed it on my store and not the app itself. For months now I can not achieve store pickup.
Latest update has the whole app just blank, contacted customer support which suggested I sign out and sign back in or uninstall then reinstall… signed out and it gave me an error pop up when I tried to sign back in. Uninstalled and it won’t let me sign back in I’ve had the app for a couple years and while it works for clipping coupons it’s not much good for anything else. Technical support is slow and unhelpful. It won’t let me choose my store and when I contacted support they blamed it on my store and not the app itself. For months now I can not achieve store pickup.
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Checkout doesn’t work since update
I love this app but since the update, I can’t view my cart or checkout. Bug needs to be fixed.
Never works
Never works
Never works
This app is terrible! Always has trouble connecting and finding the store I need. The little wheel just circles and circles. The few times that it has worked, the app is complicated to navigate. I definitely prefer Kroger’s quality, but they need to get with Walmart’s app group! The Walmart app is SOOOOO much easier to use!
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Response from developer
Hi! We're sorry to hear this is happening. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 so we can troubleshoot your issue with our Digital Team. Have a great day!
App doesn’t work
I’ve had the app for a couple years and while it works for clipping coupons it’s not much good for anything else. Technical support is slow and unhelpful. It won’t let me choose my store and when I contacted support they blamed it on my store and not the app itself. For months now I can not achieve store pickup.
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Nope
Blatant price gouging compared to other stores in the area. $10 for a stick of deodorant is ridiculous.
FIX YOUR APP
Every time you log to perceptions, you have to authenticate your log in EVERY time, and it only send your email a authentication code once in every 20 tries
Update app
I basically like the app., But I get sick and tired of having to update it every time I use it. Can’t you people get it right for a while.
Response from developer
Hey! Thanks for taking the time to reach out and review our app! We're sorry to hear that you're having difficulties with the updates being so frequent. We're sharing this with our team to look into. Case 66858604 is the record of our conversation. Have a good night!
Jay C
All these smart apps an crap but you can’t even find the store hours … it gets aggravating when you have a specific app for a store and it doesn’t give you something so basic as operational hours.
Just want to put this out here these reviews are for the apps, not the stores themselves. None of your city stores popularity, or what they carry is going to help me figuring out if I want to app.
Just want to put this out here these reviews are for the apps, not the stores themselves. None of your city stores popularity, or what they carry is going to help me figuring out if I want to app.
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Response from developer
Hello there! Thanks for reaching out to us. You can use the store locator function on our website or mobile app to find information about our stores including the address, phone number, hours and services provided. If you have any further questions/concerns for us, please let us know or call us at 1-800-576-4377 (with reference #60283819) to speak with one of our ambassadors.
Rob
Absolutely love this store and workers! Needs to be bigger!
I phone app
App never works more than once at a time, have to delete and go back
App never works in store
App doesn’t update correctly.
App not user friendly
App never works in store
App doesn’t update correctly.
App not user friendly
Getting on app
I don’t grocery every other day or every week, and every time I go to sign on to the app there is a new version or the app in not supported or it only does it for Kroger when I want J . The app is not user friendly , don’t go to store and expect it to work. It never has for me . Plus it isn’t user friendly. Sorry I like to shop there but because of the poor quality of the app I am growing more towards Walmart . Easier app and easy shopping.
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Pickup order
I love that you can edit items in the deli such as thickness etc. That is a big selling point to me.
Boss
Why does this tell me I need to update but won’t let me? This digital stuff is a bunch of crap especially for people who don’t have cell phones
Glitchy App
We always have to screen shot our coupons and show the cashier because the clipped ones do not show up for us. We have been to the help desk several times and they cannot figure it out.
Easy shopping
This is my first time doing online.
I took took the plunge. Thanks for making it easy.
I took took the plunge. Thanks for making it easy.
85 year old
Girl Guard
