NOT WORKING
It’s obvious that No-one tested prior to releasing. Used to work very simply everything went into your cart now it creates list that will transfer to the cart. It is so messed up. I love our Jayc and all the folks who work there and this is a poor representation of how hard they try to provide great customer service. If I have to go back to a scratch paper, I’m gonna drive 1 mile down the street and do my shopping at Walmart.
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This app is useless
My app stopped working a couple of months ago. Talked to customer service and followed their instructions but nothing changed. He eventually said all he could do is report my problem. So disappointed not to be able to do pickup because my husband and I both have problems walking now and it’s almost too much for either of us to go into the store.
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App is still not working!!
Following up on the last review I left on May 15th. Recap- My app stopped working on May 7th. Did an update that day after having loading issues and it did not fix the problem but made it even worse. Did all of the suggested things to “fix” the errors with no success.
Fast forward to today May 25th -Nothing has been fixed and there are a lot of people complaining with the same issues. This app is useless. I still cannot access it because of authentication issues with try again later prompts. There was another update last week that did absolutely nothing to fix the problems I listed in my last review. There’s no way this app has that high of a rating. Kroger is a partner with Jay c food store and their app is doing the exact same thing with many complaints in the reviews listing the same problems. Can’t authenticate, grayed out boxes, cannot access account info, login in error please try again later, and so much more. Please listen to the people and fix the issues. It doesn’t deserve the 1 star I had to give just to be able to write this.
Fast forward to today May 25th -Nothing has been fixed and there are a lot of people complaining with the same issues. This app is useless. I still cannot access it because of authentication issues with try again later prompts. There was another update last week that did absolutely nothing to fix the problems I listed in my last review. There’s no way this app has that high of a rating. Kroger is a partner with Jay c food store and their app is doing the exact same thing with many complaints in the reviews listing the same problems. Can’t authenticate, grayed out boxes, cannot access account info, login in error please try again later, and so much more. Please listen to the people and fix the issues. It doesn’t deserve the 1 star I had to give just to be able to write this.
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App doesn’t work
May 7, 2026: when I try to sign in via the website my phone tells me your website has been hacked and my financial and personal information may be compromised…
Latest update has the whole app just blank, contacted customer support which suggested I sign out and sign back in or uninstall then reinstall… signed out and it gave me an error pop up when I tried to sign back in. Uninstalled and it won’t let me sign back in I’ve had the app for a couple years and while it works for clipping coupons it’s not much good for anything else. Technical support is slow and unhelpful. It won’t let me choose my store and when I contacted support they blamed it on my store and not the app itself. For months now I can not achieve store pickup.
Latest update has the whole app just blank, contacted customer support which suggested I sign out and sign back in or uninstall then reinstall… signed out and it gave me an error pop up when I tried to sign back in. Uninstalled and it won’t let me sign back in I’ve had the app for a couple years and while it works for clipping coupons it’s not much good for anything else. Technical support is slow and unhelpful. It won’t let me choose my store and when I contacted support they blamed it on my store and not the app itself. For months now I can not achieve store pickup.
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Checkout doesn’t work since update
I love this app but since the update, I can’t view my cart or checkout. Bug needs to be fixed.
