Frustrating on Pickup Orders
Ordering online is definitely more convenient than going to the store; however, it’s very frustrating that whenever I start to place an order, the majority of items say “delivery only”. It seems that I always end up needing to go to town and into the store myself to find what I want.
Only good for coupons (sometimes)
This app is far more frustrating than useful. I tried to place a pickup order and the cards switched somehow and I haven’t even picked up the order and my card was charged. But when I cancel it takes a week to get my money back?!?! How?!? Money isn’t real anymore, if you can TAKE it immediately GIVE IT BACK immediately!!!!!! The app is run by imbeciles and not worth the one star you’re forced to give
May 7, 2026: when I try to sign in via the website my phone tells me your website has been hacked and my financial and personal information may be compromised… Latest update has the whole app just blank, contacted customer support which suggested I sign out and sign back in or uninstall then reinstall… signed out and it gave me an error pop up when I tried to sign back in. Uninstalled and it won’t let me sign back in I’ve had the app for a couple years and while it works for clipping coupons it’s not much good for anything else. Technical support is slow and unhelpful. It won’t let me choose my store and when I contacted support they blamed it on my store and not the app itself. For months now I can not achieve store pickup.
May 7, 2026: when I try to sign in via the website my phone tells me your website has been hacked and my financial and personal information may be compromised… Latest update has the whole app just blank, contacted customer support which suggested I sign out and sign back in or uninstall then reinstall… signed out and it gave me an error pop up when I tried to sign back in. Uninstalled and it won’t let me sign back in I’ve had the app for a couple years and while it works for clipping coupons it’s not much good for anything else. Technical support is slow and unhelpful. It won’t let me choose my store and when I contacted support they blamed it on my store and not the app itself. For months now I can not achieve store pickup.
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One suggestion
Put a freakin CLIP ALL button on the coupons
NOT WORKING
It’s obvious that No-one tested prior to releasing. Used to work very simply everything went into your cart now it creates list that will transfer to the cart. It is so messed up. I love our Jayc and all the folks who work there and this is a poor representation of how hard they try to provide great customer service. If I have to go back to a scratch paper, I’m gonna drive 1 mile down the street and do my shopping at Walmart.
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This app is useless
My app stopped working a couple of months ago. Talked to customer service and followed their instructions but nothing changed. He eventually said all he could do is report my problem. So disappointed not to be able to do pickup because my husband and I both have problems walking now and it’s almost too much for either of us to go into the store.
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