Don’t waste your time or phone space with this app
Don’t bother downloading this app- just go use JSwipe or just about any other free app where you can adjust your preferences easily. Facebook dating is better than this app/site.
Response from developer
Hi R.Sil, Disappointed to hear this. Free members can still like, match, and message their matches at no cost — seeing who liked you first is a Premium feature. For the name that wouldn't save, support@jdate.com can get it corrected on your profile.
Horrific and here’s why
Response from developer
Hi NyNate718, Thanks for trying Jdate — disappointed to hear this hasn't started well. Once you match with someone, messaging is free and unlimited for both members, paid or not, so you're not blocked from replying. For the preference that isn't filtering as expected and the ticket error you hit, reach us at support@jdate.com, and we'll look into your account directly.
Would Not Recommend
Response from developer
Hi Josh_R. We're disappointed to hear this — and we hear you on support, so let's start there: our team can be reached directly at support@jdate.com and would want to look into both the repeated logouts and the account issue you described. You clearly care about Jewish dating, and we'd like the chance to make your experience live up to that.
Data manipulation
Response from developer
Hi Cpjuices, We're disappointed to hear this is your impression. We'd love the chance to address your concerns directly — our Support team is always happy to walk you through how our features work. Please don't hesitate to reach out!
Waste of money
Response from developer
Hi Yuri_olh, we appreciate the honest feedback and are disappointed to hear this fell short. Your distance setting does help shape who you see, though recommendations can widen when local activity is low. For billing questions, subscriptions are managed through whichever platform you signed up on (Apple, Google, or the web), and our support team at support@jdate.com can walk you through the specifics for your account.
Terrible
close to where I prefer.
Response from developer
Thank you for sharing your feedback with us. You will see suggested matches based on your pre-selected preferences under the "Recommended" page, while seeing suggested matches that may not fit all of your preferences, but still could be a great fit, under the "Discover" page. Sometimes, adjusting your preferences can open up more potential matches and improve your results. If you’d like guidance on how to make these changes, our customer support team is always here to help. We can also offer assistance with any technical issues you may be experiencing if you reach out with more information!
Total scam
Then there’s the constant pressure to spend. Want to contact people? Pay up. Not working out (not because we’re showing profiles from 800 miles away, of course)? Then pay for a matchmaker.
I get that this is a business. That’s fine. But this is excessive and wasteful.
Edit: and now I wish I could revoke all stars. It completely quit offering any profiles. Zip. Zero. Uninstalled and reinstalled, nothing.
DO NOT DOWNLOAD OR PAY FOR THIS APP!
Response from developer
Thank you for sharing your concerns. We understand your frustration and are committed to improving your matching experience. To ensure you see the most relevant profiles, please reach out to our dedicated support team. They are ready to personally guide you through optimizing your preference settings right away. Our goal is to maximize your opportunities and deliver the positive results you expect.
Terrible algorithm
App is horrible
Great Guy
Terrible customer service; terrible app. Still can’t get anyone to respond
I got a reply from
Spark saying to contact site or update review. I’ve contacted site over and over and only get the automated reply.
To add to review - this site is totally unresponsive - I can not get anyone to check my profile or let me know if there are really no “ matches” of men between 33-45 within 50, 100, 500 + miles of the major metropolitan city I live in!!!!!! Where is real ( live) customer service ???
Response from developer
We're sorry to hear this! Regarding not hearing back from our Customer Support team, are you contacting us through the contact form in our help center? Also, please make sure you check your junk mail to make sure our replies have not ended up there. We definitely want to assist you!
Waste of time, money and effort
Having tried to use it, I feel informed in giving my opinion that this product, and its associated services, are a waste of time, effort and money.
For G-d’s sake, it charges you around twice what other services do for basic functions (such as the ability to send messages), that 90% of other services give for free.
If you are a man trying to use JDate to find a Jewish woman to date, I recommend as an alternative; screaming into a well. You will receive more responses that way than from other users for the service team for this product.
Response from developer
We appreciate you taking the time to provide your feedback. We are truly sorry to hear that your experience with the app was disappointing. Please reach out to our dedicated Customer Support team so we can discuss your comments in greater detail.
Decent
Response from developer
Thank you for sharing your thoughts with us. Your feedback is important, and we encourage you to reach out to our Customer Support team so we can take your comments into account.
Terrible customer service; terrible app
Response from developer
We're sorry to hear this! Regarding not hearing back from our Customer Support team, are you contacting us through the contact form in our help center? Also, please make sure you check your junk mail to make sure our replies have not ended up there. We definitely want to assist you!
Scam
I contacted jdate customer service numerous times requesting a refund but was told a refund had to go through Apple since membership was bought through App Store . Both Apple and jdate bounced me around and sloughed off ownership of the refund request until Apple denied my claim.
Jdate CS is only via email which is slow , arduous and very frustrating!!
Stay away from app as it seems to have chronic issues that result in glitches which block access to one’s account and lacks technical support as evidenced through my experience and others based on the many reviews.
This seems to be a scam to money grab !
Response from developer
Thank you for sharing your feedback. It is correct that Jdate does not have the ability to issue any refunds if the purchase was made through the app store. Also, we do have certain procedures in place to help keep Jdate a safe place for all of our members, but occasionally mistakes happen. If you think your profile was incorrectly blocked, our Customer Support team will be happy to take a closer look and assist you.
Suboptimal algorithm and limited options
Response from developer
Thank you for taking the time to share your feedback! This site is an online community created specifically for singles to make new friends or to find a life-long partner who shares similar values, traditions, and beliefs. We permit anyone to participate on the site as long as they abide by the Terms and Conditions of Service. We’re sorry the filter options haven't met your expectations, and we invite you to contact our Customer Support team so we can take your comments into account."
Rejection at scale
Glitchy af
Been taken for a fool
I had used it a few years ago and found a limited number of profiles in my age range even in a city of 2 million.
I decided to return to the app having noticed that it has been overhauled.
I plunked down an annual payment and here is what I got:
If you swipe left and decide to reconsider a profile, it is gone and apparently would no longer show up for you.
After a few visits, I exhausted about two dozen profiles, and even though I wanted to reconsider one or two, that train has left the station.
Instead, the app would offer random profiles from all over the country which is really impractical and of no use for most people, me included.
I see that the developers would leave their comment to say how sorry they are that a user is disappointed, but they don't really mean it.
I plan to delete the app, lest it reminds me for being taken for a fool.
Response from developer
Thank you for your feedback. We’re sorry the app hasn’t met your expectations, and we invite you to contact our Customer Support team so we can take your comments into account.
