Terrible algorithm
App is horrible
Great Guy
Terrible customer service; terrible app. Still can’t get anyone to respond
I got a reply from
Spark saying to contact site or update review. I’ve contacted site over and over and only get the automated reply.
To add to review - this site is totally unresponsive - I can not get anyone to check my profile or let me know if there are really no “ matches” of men between 33-45 within 50, 100, 500 + miles of the major metropolitan city I live in!!!!!! Where is real ( live) customer service ???
Response from developer
We're sorry to hear this! Regarding not hearing back from our Customer Support team, are you contacting us through the contact form in our help center? Also, please make sure you check your junk mail to make sure our replies have not ended up there. We definitely want to assist you!
Waste of time, money and effort
Having tried to use it, I feel informed in giving my opinion that this product, and its associated services, are a waste of time, effort and money.
For G-d’s sake, it charges you around twice what other services do for basic functions (such as the ability to send messages), that 90% of other services give for free.
If you are a man trying to use JDate to find a Jewish woman to date, I recommend as an alternative; screaming into a well. You will receive more responses that way than from other users for the service team for this product.
Response from developer
We appreciate you taking the time to provide your feedback. We are truly sorry to hear that your experience with the app was disappointing. Please reach out to our dedicated Customer Support team so we can discuss your comments in greater detail.
Decent
Response from developer
Thank you for sharing your thoughts with us. Your feedback is important, and we encourage you to reach out to our Customer Support team so we can take your comments into account.
Terrible customer service; terrible app
Response from developer
We're sorry to hear this! Regarding not hearing back from our Customer Support team, are you contacting us through the contact form in our help center? Also, please make sure you check your junk mail to make sure our replies have not ended up there. We definitely want to assist you!
Scam
I contacted jdate customer service numerous times requesting a refund but was told a refund had to go through Apple since membership was bought through App Store . Both Apple and jdate bounced me around and sloughed off ownership of the refund request until Apple denied my claim.
Jdate CS is only via email which is slow , arduous and very frustrating!!
Stay away from app as it seems to have chronic issues that result in glitches which block access to one’s account and lacks technical support as evidenced through my experience and others based on the many reviews.
This seems to be a scam to money grab !
Response from developer
Thank you for sharing your feedback. It is correct that Jdate does not have the ability to issue any refunds if the purchase was made through the app store. Also, we do have certain procedures in place to help keep Jdate a safe place for all of our members, but occasionally mistakes happen. If you think your profile was incorrectly blocked, our Customer Support team will be happy to take a closer look and assist you.
Suboptimal algorithm and limited options
Response from developer
Thank you for taking the time to share your feedback! This site is an online community created specifically for singles to make new friends or to find a life-long partner who shares similar values, traditions, and beliefs. We permit anyone to participate on the site as long as they abide by the Terms and Conditions of Service. We’re sorry the filter options haven't met your expectations, and we invite you to contact our Customer Support team so we can take your comments into account."
Rejection at scale
Glitchy af
Been taken for a fool
I had used it a few years ago and found a limited number of profiles in my age range even in a city of 2 million.
I decided to return to the app having noticed that it has been overhauled.
I plunked down an annual payment and here is what I got:
If you swipe left and decide to reconsider a profile, it is gone and apparently would no longer show up for you.
After a few visits, I exhausted about two dozen profiles, and even though I wanted to reconsider one or two, that train has left the station.
Instead, the app would offer random profiles from all over the country which is really impractical and of no use for most people, me included.
I see that the developers would leave their comment to say how sorry they are that a user is disappointed, but they don't really mean it.
I plan to delete the app, lest it reminds me for being taken for a fool.
Response from developer
Thank you for your feedback. We’re sorry the app hasn’t met your expectations, and we invite you to contact our Customer Support team so we can take your comments into account.
Subpar
👀Serious problem with account management and security issues ⚠️
After setting this boundary, I was reported as a fake profile and my account was blocked without proper investigation or review of the conversation. Support took over a week to respond.
I was later asked to submit my passport, which I did. At that point, I clearly requested the permanent deletion of my account and cancellation of my subscription. Instead, my account was reactivated without my consent, and my requests were ignored.
This reflects poor handling of security issues and account management. I would not recommend this app.
Response from developer
We've received your feedback, and we sincerely apologize for the frustration you’ve experienced. Your safety and satisfaction is important to us. If you would kindly connect with our Support Team, they are ready to listen and assist you further.
Pathetic
Glitches and restrictions
Response from developer
Thanks for getting in touch—we’re sorry you’ve run into trouble. Your feedback is important to us, and we want to make sure you get the help you need. Please reach out to our Customer Support team so we can work with you to resolve this.
Extremely low match rates
Worst waste of money and no refund no choice run around
Response from developer
Thank you for bringing this to our attention. We’re very sorry to hear of what you have experienced, and we understand how frustrating this is. Please contact our Customer Support team directly so we can look into this and make it right.
