Title: Very disappointing – not the service it claims to be
I joined JDate genuinely hoping to meet someone and was extremely disappointed with the experience.
There are serious issues with the accuracy and currency of profiles. I personally came across profiles belonging to people I know in Melbourne who are already in committed relationships. One person was horrified to discover their profile was still visible, having assumed that deleting the app would deactivate it.
JDate confirmed to me that even when a subscription expires, profiles can remain visible to other members as basic accounts. So people who are no longer paying, or may not even be using the site, can still appear as potential matches. Why should paying members be spending their time looking at profiles of people who may no longer be available?
I also found the matches particularly disappointing, with many profiles outside my stated preferences and a large number of people located in Sydney despite my being in Melbourne.
My experience also included a highly suspicious profile that raised concerns about a possible scam or AI-generated identity.
What was equally disappointing was the customer service. I raised these concerns repeatedly, but initially received generic responses about passing my feedback to other departments without any meaningful explanation or resolution.
I eventually received a partial refund, but my concerns about the way the platform operates were never properly addressed.
A dating site should offer more than a database of profiles. It should make a genuine effort to ensure profiles are current, members are active and the matches being presented are relevant.
I would not recommend JDate based on my experience. I expected considerably more from a paid dating service.
There are serious issues with the accuracy and currency of profiles. I personally came across profiles belonging to people I know in Melbourne who are already in committed relationships. One person was horrified to discover their profile was still visible, having assumed that deleting the app would deactivate it.
JDate confirmed to me that even when a subscription expires, profiles can remain visible to other members as basic accounts. So people who are no longer paying, or may not even be using the site, can still appear as potential matches. Why should paying members be spending their time looking at profiles of people who may no longer be available?
I also found the matches particularly disappointing, with many profiles outside my stated preferences and a large number of people located in Sydney despite my being in Melbourne.
My experience also included a highly suspicious profile that raised concerns about a possible scam or AI-generated identity.
What was equally disappointing was the customer service. I raised these concerns repeatedly, but initially received generic responses about passing my feedback to other departments without any meaningful explanation or resolution.
I eventually received a partial refund, but my concerns about the way the platform operates were never properly addressed.
A dating site should offer more than a database of profiles. It should make a genuine effort to ensure profiles are current, members are active and the matches being presented are relevant.
I would not recommend JDate based on my experience. I expected considerably more from a paid dating service.
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JJessiewessie12345
Disappointing
I joined JDate and was looking forward to meeting some interesting men. 95% of the profiles I was sent with men who lived in either British Columbia or Quebec -I clearly stated in my profile I didn’t want to meet anyone further than 45 km away.
I was offered one extra premium week and that never happened.
This has been a waste of money
I was offered one extra premium week and that never happened.
This has been a waste of money
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Ccoopons
Bait and Switch
This app is a scam. There is no pricing upfront. Once you create a free profile, you can like others profiles, which I did and quickly received an email saying others liked my profile and to click a button to see who liked me. I clicked the button only to find a lot of blurred photos. Tag line at the top says click the photo to see who liked you. However, when you click the photo, you get a pop-up and have to purchase premium in order to see the profile. One month is $50. Really, JDate? If you had comparable pricing to other apps, I would’ve done it, but without knowing a single thing about who liked me, I’m not going to pay that fee.
There used to be decent features before having to pay, but forcing to pay going in blind is a bait and switch.
There used to be decent features before having to pay, but forcing to pay going in blind is a bait and switch.
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DDaniellerp3
Old fashioned
Appears to not have been redesigned in years. If you pass on a profile once on purpose or in error you will have a hard time seeing that profile again. I stated I wanted men within 15 miles and got batches of people 250 miles away. Very frustrating
DDebSomerville
cannot call website developer
worst website I ever went on. They block you from seeing profiles in your area. Show you profiles from thousands of miles away. Don’t give you a telephone number that you can reach them. When calling the number it tell you it doesn’t take calls from your area. Then they bill you thru apple pay to avoid you canceling and getting your money back. Complete set up to defraud people. Do not pay this company anything. It’s just like throwing your money out the window
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Ssunshincpa
