Horrible
Food is disgusting They make it almost impossible to cancel on purpose do not subscribe
Impossible to cancel
I can’t get a hold of anyone online or via the phone. I can’t find anywhere on the website or app where I can cancel. Also coaching is no longer automatically included. You have to schedule it two weeks out.
Has some issues
First of all, I dislike the fact that if I order something and they run out, they automatically substitute it instead of giving me the option on the app to get a partial refund. On my last order, four of the items I ordered were out of stock and they substituted them for some things I didn’t want that many of. This is particularly bad considering their limited selection to begin with. My other issue is that I’ve had some meals arrive that were messed up with packaging and plastic seal had been torn through. I manage to get a replacement on my first order for the one meal this happened with. It happened with three items on my third order and now I can’t find where on the app to get the replacement. I don’t know if they’ve just hidden it really well or if they removed it since it’s been a while since I needed it. If this doesn’t get fixed, I may cancel future orders and find another subscription like Nutrisystem.
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Confusing, Unorganized
Wish foods were clearly color coded & app provided to track meals and activities.
This review is for the current service (not the app)
Jenny Craig currently is bad about getting food orders out on time so that you have your next food delivery arrive when your most recent order runs out, sometimes by several days.
With a sequence of four deliveries ordered, the second and third were both one day late, and I’m currently on day two of waiting for my last to arrive. I am smart enough to figure out substitutions, but the *whole point* of buying their food and delivery service is that I shouldn’t have to.
That seems like a big failure to me, and entirely preventable. Won’t be using them again until I learn their delivery service has corrected itself.
With a sequence of four deliveries ordered, the second and third were both one day late, and I’m currently on day two of waiting for my last to arrive. I am smart enough to figure out substitutions, but the *whole point* of buying their food and delivery service is that I shouldn’t have to.
That seems like a big failure to me, and entirely preventable. Won’t be using them again until I learn their delivery service has corrected itself.
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Stop logging me out
This app constantly logs me out after I signed in even minutes earlier. And when I do sign into the app and click to modify my next order…why do I have to sign in again???
Hmmm
Lots of lasagna and Mac n cheese. I thought I ordered a variety of everyone’s favorites?
Love the idea but it’s wonky
I really appreciate what this app is trying to do. Maybe it’s because I have an older iPhone but this app is slow to open, crashes often, and the special offer advertisement is so big I can barely see and therefore y around it and there no option to dismiss it. Fix these issues and you have a good tool.
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Difficult to use
Difficult to use/navigate. It doesn’t offer many options to look up or change things. Love the program. Dislike the app. Also it would be better for consumers like myself if we had local centers/shopfronts to go to where we can be weighed and speak to a coach. I had the program before they changed to online and I lost almost 100 lbs. that program was 100 million percent better. One established a relationship with their coach. You weighed in and you had great support. You felt you had someone who cared that shared your journey with you. It’s a real pity they changed that and now do it all online. It’s really not as convenient as it was .
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Customer service issue
I cannot get a live agent on the phone . This is terrible. I bought a two shipment plan Received one shipment but they charged me for 2.
App
This app is not working properly and for the money we spend on these plan we shouldn’t have to go through this. It’s ridiculous about to call and complain
Amazing App
This app stands out as one of the finest in the App Store for anyone following the comprehensive Jenny Craig weight loss program. The recently added features not only facilitate the purchase of the program but also enhance the experience by offering journaling, activity tracking, and food and water logging. The personalized plans are truly exceptional. Thank you, Jenny Craig, for this remarkable tool!
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No tracking
I was hoping to track my food on the JC app. But there isn’t a way to track your daily food. It’s just a big add for the purchasing the food.
Sales Oriented App
Nothing useful for weight loss or tracking. A big nothing burger. Very disappointing.
Not useful at all!
I joined Jenny Craig just this week, and signed up for three Jenny Club too. I thought the app would at least give me a menu planner that I could print off so I could track my food. Or even a printable list of limited and unlimited foods. Nope, nix! Nothing so logical on the app. I consider the app totally useless. Not helpful in any shape, form or way.
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Is this a Joke?
This app is nothing more than a sales pitch! I recently ordered 4 weeks of food and thought the app would provide tips while I’m on the program. Instead, it’s trying to get me to buy food!!! What a joke!!!
Disappointed!
I began Jenny Craig a few weeks ago and was saying to the coach that they need an app. She said they JUST launched it that day so I jumped to get it! It is nothing but one big ad for Jenny Craig! I expected to see some support and yet it is literally only an ad! So disappointed!
