Credit Card Change
Credit card charge despite no subscription. Very concerned. Then received an email from MyChallenge cancelling subscription… bank looking into.
Customer Service
I got a 3 month free trial and within the first day trying it- I realized it just wasn’t for me. It’s a great app but it just wasn’t what I was looking for. I should’ve cancelled right then and there but I didn’t and I had completely forgotten about it until I just got charged today. Naturally, losing $80 on something I never used was a hard pill to swallow. I contacted customer service and they were nice enough to offer a 20% goodwill refund. I tried to get a full refund and they were very understanding and even though it’s against their guidelines- they went higher and offered a 50% refund.
That’s extremely generous considering it was my fault. They honestly didn’t have to offer any refund at all. So even though I still have to lose $40, I’m very grateful to get anything back at all.
This whole process took 10 minutes. Their customer service is quick and understanding and I’m very thankful to be dealing with such a good company.
That’s extremely generous considering it was my fault. They honestly didn’t have to offer any refund at all. So even though I still have to lose $40, I’m very grateful to get anything back at all.
This whole process took 10 minutes. Their customer service is quick and understanding and I’m very thankful to be dealing with such a good company.
Show more
Scam
They charge you even if you don’t have an account. Scam!
Horrible service and options
Horrible service and options
RIP OFF
They are a deceptive group, be very careful as they will sign you up for automatic payment, and if your not on top they will just keep taking your money, even if you never use the service.
