Scam
This is the absolute worst app to get a plan, on top of all the charges, when I trier cancelling the app they continued to take the money out of my account monthly. Its been three months of fighting to get this cancelled!!!! Do not get this app this is a scam!!!!!!!
Credit Card Change
Credit card charge despite no subscription. Very concerned. Then received an email from MyChallenge cancelling subscription… bank looking into.
Customer Service
I got a 3 month free trial and within the first day trying it- I realized it just wasn’t for me. It’s a great app but it just wasn’t what I was looking for. I should’ve cancelled right then and there but I didn’t and I had completely forgotten about it until I just got charged today. Naturally, losing $80 on something I never used was a hard pill to swallow. I contacted customer service and they were nice enough to offer a 20% goodwill refund. I tried to get a full refund and they were very understanding and even though it’s against their guidelines- they went higher and offered a 50% refund.
That’s extremely generous considering it was my fault. They honestly didn’t have to offer any refund at all. So even though I still have to lose $40, I’m very grateful to get anything back at all.
This whole process took 10 minutes. Their customer service is quick and understanding and I’m very thankful to be dealing with such a good company.
That’s extremely generous considering it was my fault. They honestly didn’t have to offer any refund at all. So even though I still have to lose $40, I’m very grateful to get anything back at all.
This whole process took 10 minutes. Their customer service is quick and understanding and I’m very thankful to be dealing with such a good company.
Show more
Response from developer
Thank you for sharing your experience! We appreciate your understanding and are glad our support team was able to assist you. We always aim to provide helpful and fair support while reviewing each situation individually. We’re also happy to hear you found the app well designed, even if it wasn’t the right fit for your goals at this time. Thank you for your kind words about our customer service team. If you ever need assistance, you can reach us at hello@nocarbschallenge.com.
Scam
They charge you even if you don’t have an account. Scam!
Horrible service and options
Horrible service and options
