Convenient
Zoom everywhere in Jerusalem, and just drop off bike. Ah, app has Israeli glitches, they will fix it. It Does not take the fun away!
Awful Customer Service and Poor Bikes
After using Jerufun for about 20 rides, I have to say that many of the bikes do not work and often times the ride will not end and they will keep charging you. Customer service is nonexistent. lots of improvement is needed in this product.
Response from developer
Hi, Thank you for reaching out to our support team. We sincerely apologize for the issues you’ve experienced with the app; we take user feedback very seriously and are committed to resolving this as quickly as possible. To help our technical team investigate the matter and provide a direct solution, could you please provide us with your phone number? Please send the details to info@jerufun.co.il, and one of our developers or support specialists will contact you shortly. Thank you for your patience and for helping us improve our service. Best regards, The Jerufun Development Team
שירות מעולה ודרך מעולה להתנייד ולעשות כושר
ירופאן הוא שירות מעולה, שמאפשר להתנייד בעיר באופניים שמתוחזקות על ידי החברה ולשפר את הכושר. השירות לקוחות שלהם מעולה כך שגם אם יש תקלה או בעיה היא מקבלת התייחסות מהירה ונדיבה.
Easy to use, friendly interface
Easy to use, friendly interface
Works mostly
I’m surprised they only have 1.3 stars it has mostly worked for me… they do have strict Shabbat restrictions but so does all Jerusalem… I have had issue docking but they called me and fixed the issue.
Terrible, terrible app
I wanted to rent a bike, but the app is impossible to use. It has been over an hour and I have still not been able to enter payment details, even after trying every possible solution. I have not been able to reach a single person who could help navigate the app.
I live in this city and could imagine myself potentially using the service every day to commute to work. Unfortunately, with an app so glitchy, there is no way I will become a paying customer. It’s a shame- this city needs a viable solution to the traffic and congestion from the private cars.
I live in this city and could imagine myself potentially using the service every day to commute to work. Unfortunately, with an app so glitchy, there is no way I will become a paying customer. It’s a shame- this city needs a viable solution to the traffic and congestion from the private cars.
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Crappy app
It seriously feels as though the app designer (for at least the English version) has never used an English app. It’s extremely confusing and it took us twenty minutes to rent a bike. One particularly annoying (and easy to fix) problem is the button labels.
We saw a button say “copying image” and assumed that meant that it was copying the id image. After a couple of minutes of nothing happening, it became apparent that we had to push the button to start the process. The “unlocking bike” button was similar.
We saw a button say “copying image” and assumed that meant that it was copying the id image. After a couple of minutes of nothing happening, it became apparent that we had to push the button to start the process. The “unlocking bike” button was similar.
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Horrible app doesn’t work at all
This app is horrible and doesn’t work at all. And when we called they just said the app has problems.
Horribly glitchy app which makes the service unusable
The app is glitchy at every step - It gives you error messages when you try to make an account of upload an ID, it crashes when you try to scan a bike. Taking out a guest bike has never worked. It took over a month before it would finally accept my ID for an electric bike.
Customer service does not exist. Whenever you fill out the form on the app, it gives you an error message when you hit submit. Calling the phone number doesn’t work either.
Sometimes when I try to rent a bike, the locking pin in the back wheel doesn’t unhinge, or the connector pin to the dock doesn’t release, but the app says I’m using the bike, and now I can’t return it because I can’t rehook the things that never unhooked in the first place.
This app has 1 star, and deservedly so. Jerusalem is way too car infested, and in desperate need of more bike (and specifically e-bike) usage. This is such a missed opportunity by the municipality to do something great for the people of the city.
Customer service does not exist. Whenever you fill out the form on the app, it gives you an error message when you hit submit. Calling the phone number doesn’t work either.
Sometimes when I try to rent a bike, the locking pin in the back wheel doesn’t unhinge, or the connector pin to the dock doesn’t release, but the app says I’m using the bike, and now I can’t return it because I can’t rehook the things that never unhooked in the first place.
This app has 1 star, and deservedly so. Jerusalem is way too car infested, and in desperate need of more bike (and specifically e-bike) usage. This is such a missed opportunity by the municipality to do something great for the people of the city.
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App problems
Hey, the concept seems great.
My reality though is that the app never actually allows me to load my license or passport.
It just tells me over and again, Error Please Try Again Later. We’ll later now is 6 months of hoping the app will be fixed and Nothing!
So frustrating.
My reality though is that the app never actually allows me to load my license or passport.
It just tells me over and again, Error Please Try Again Later. We’ll later now is 6 months of hoping the app will be fixed and Nothing!
So frustrating.
ID scan not working for German passport
ID scan not working for German passport
Don’t waste your time
Error constantly when trying to upload any American identification. Waste of time trying. Very frustrating
Avoid like the plague
Full of bugs and false charges!! Avoid it if you don’t want to be scammed!
Horrible!!
Horribly designed app (why do you have to do everything yourselves - you couldn’t just use a good map or payment api?!?!), unlocking the bike doesn’t always unlock it - there’s no where to claim a refund!! Just pitiful !! Embarrassing
Not happy with the ride
Signing in took a while specially that the scanner for the ID (drivers license) was not working properly. However, after trying multiple times it worked. Unlocking the bike was easy. But after being on the bike for over 20 minutes I realized that my left leg was hitting a part of the bike the whole ride and the seat was pretty uncomfortable. I got home with bruises on the back of my left leg. Finally, I thought 42 shekels is a bit pricey for an hour ride.
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Poor user interface
The app just felt slow and laggy, when you are filling in text the icon are on top of the text, or you got a problem where you don’t even see what you are filling in, the ID scanner feels nothing official and just feels like they are taking a picture without your ID, also I wanted to rent the E bike, so I scanned, then asked to put in my ID, then after a few try’s it worked, but then I scanned the bike and it wasn’t working.
All and all this app felt rushed, and that is why I feel like the bike company will fail.
All and all this app felt rushed, and that is why I feel like the bike company will fail.
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