Jet's Pizza Reviews: Is It Legit?

Customer Experience

Positive experience34.9% of reviews
Neutral5.4% of reviews
Negative experience59.7% of reviews

~ Based on 504 written reviews from the US App Store.

What users say about Jet's Pizza

Is Jet's Pizza Safe?

Jet's Pizza appears safe based on user ratings. AppsHunter Safety Score for Jet's Pizza is 93/100.

This assessment is based on 55,383 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.1% of ratings point to a safe experience
1.9% of ratings suggest some concerns
6.0% of ratings point to a risky experience

~ Based on 48,842 App Store ratings for Jet's Pizza.

Is Jet's Pizza Legit?

Jet's Pizza appears to be a legitimate app. AppsHunter Legitimacy Score for Jet's Pizza is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Omygoodness

Of all the pizza I’ve had in my 55 years this place has the best pizza ever! Great customer service and text to order plus order on the app. It’s a weekly obsession!

Pizza

Hasn’t been as good the past few times we’ve ordered. Ordered the Jets 10 and had hardly any sauce and cheese. Basically just sausage and a few black olives on top.

Mr

I love the pizza but every time i try to get points for my purchase it seems i have to jump through hoops so that needs to be corrected I’ve been a long time customer but i like to get credit for my purchases

Great Pizza

If you haven’t yet tried Jet’s pizza…you should!!!

Really!

You won't let me use my rewards ?!

No online ordering

It’s been months and doesn’t allow online ordering. You can’t save payment methods in the app. Altogether useless app

The secret it out

This is the best pizza place. Period. Deep dish, well done, choose your toppings. Trust me, it’s amazing. This app is also pretty good.

Mostly good

No way to find out time of delivery!

Your app

First, let me say your pizza is excellent. The second thing is your app is very frustrating. I went on the app to order one pie. 8 corner, regular sauce and regular cheese. The only way you could get 15% off is a few text but when you text there is nothing that lets you pick and choose like the app. Very confusing. If you order on the app, you don’t get the 15%. I don’t get it.
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Jet’s is AMAZING, the app is not!

The app needs a ton of work. Tracking should be in real-time as a lot of the time your order is running late but you have no way of knowing how late. Jet’s pizza is AWESOME though and the service is always great!

Quality and cost

The delivery drive was over the top friendly and concerned about the product and made sure that we received top notch service and product for our cost !!

Customer service

Great staff

Best Pizza In Houston

This is the best pizza I have ever tasted. Whatever pizza I order I get the Cajun, garlic, butter crust it’s Amazing!!!

Deal Pricing Doesn’t Match Checkout Pric

Tried to order a deal for a 4 corner 1 topping deal and it charged me $1 to choose the 4 topping and another $1.58 for the pepperoni. Bringing my total well above the 11.99 deal price. Lost customer. Ease of use is everything in 2026 and you did not make it easy to order your food. There’s plenty of competition without barriers to taking my money.
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Great pizza

Always spot on!!

Try It…

Coming from Buffalo, we went to Detroit about five years ago for hockey and received a tip to try Jet’s. We ordered Jet’s three of the four days we were there—and not just the pizza, but the breadsticks as well. We’ve been hooked ever since.

The Sheridan Drive location is by far the best in the area. Coming from the 716, the pizza competition is stiff, but Jet’s has definitely earned a spot in our starting rotation.
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The code never work

I love the pizza but the app sucks and the codes never work for me. I end up just ordering from somewhere else. I’ve tried ordering online same problem.

Promo code won’t work

I am trying to order my regular pizza on a Sunday night with a discount and it won’t work. I guess I’ll order from somewhere else. Technical support does not respond.

Ordering online is a breeze

Great pizza, staff and simplest online ordering system ever. Jets has been in the neighborhood for a couple years now, they are a great add to our community.

Disappointed

We don’t have pizza often
It’s still kind of a little treat for us
This is the second time I bought a Pizza from this particular Jets Pizza location. I was the only person picking up a pizza at that time.
This time, like the last, they don’t care at all if you give a tip
and the Pizza was way over cooked, made certain that I selected normal and not the higher level of being cooked. Also, they ask that you give them 25 minutes. I arrive at 20 minutes.
Pick up the pizza. It’s not even hot.
It’s dried out overcooked and warm.
I have worked for tips, normally you have to be present for the customer during the entire service. nowadays, you’re expected to tip when they hand you a pizza
I gave them 15%
And the guy at the register said “you’re all set”and push the Pizza box over to me.
I used to really like Jets Pizza
Not anymore
I’m done.
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