Punished for using app
Placed an online order through the app and selected ASAP for the pickup time. The app gave me an estimated pickup time of 12:39. I arrived at the drive-thru 10-15 minutes before this and they told me I was too early and instructed me o drive around and come back later.
I asked if they would have made my order immediately if I had simply ordered through the drive-thru instead. They said yes and made me go around anyway. So apparently using the app’s ASAP ordering option means getting worse service than if I had just ordered through the drive thru when I arrived. Absolutely baffling way to punish customers for using your app. And just to be clear this was an order for one sandwich and a drink, it’s not like I was holding up the drive thru for a 30-person catering order.
I asked if they would have made my order immediately if I had simply ordered through the drive-thru instead. They said yes and made me go around anyway. So apparently using the app’s ASAP ordering option means getting worse service than if I had just ordered through the drive thru when I arrived. Absolutely baffling way to punish customers for using your app. And just to be clear this was an order for one sandwich and a drink, it’s not like I was holding up the drive thru for a 30-person catering order.
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Perks ‘Try Again’
This app never works for more than a simple order. Get a sandwich, add a second sandwich. Apply Perk, Oops, try again, no Perk available. Goto Perks and try to use coins for a free sandwich, Oops, Try again… AND they still take your points when you cant complete the order. I like Potbelly, but if they cant help you order based on offers like ChikfilA and Subway apps, then they are dropping to my ‘only if i have no other choice’ restaurant.
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App works for the most part
The app has failed with gift cards more times than it has worked. Very inconvenient as I have to use the gift card in store which makes the app useless.
Buy in person
It takes 30-40 mins for an online order. And ~3mins for an in-person order. I would recommend not using the app. I usually wait 15mins. No matter what the app says you’ll end up waiting at least 10 mins.
Great service, food made with love!
The food was made fast and was hot! The service was great and the people were very sweet.
