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Portillo's

Portillo's

by Portillo's Hot Dogs, LLC

1K ratings
452 reviews
#163 in free Food & Drink
🍔 Food & Drink
🛍️ Shopping
Free

Details

Released
July 14, 2016
Updated
February 18, 2026

Features

Developer

Portillo's Hot Dogs, LLC
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Portillo's screenshot #1 for iPhone
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ipad
📈no. 163
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❓5 answered
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About

Discover and order iconic Chicago-style hot dogs, Italian beef sandwiches, and other signature dishes. Customize your meals, save favorites, and enjoy convenient pickup or delivery options. Plus, get a free slice of chocolate cake on your birthday.

✓Order signature Chicago-style dishes
✓Customize orders precisely
✓Save favorite orders and locations
✓Track delivery in real-time
✓Multiple pickup options
✓Free birthday cake reward
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What users say about Portillo's

Reviews of Portillo's are mostly negative: the Food & Drink app is rated 1.9/5 from 1K App Store ratings. What users like most: easy to order, customization options. Top complaints: ordering issues, app crashes. Summarized from real user reviews.

Positive things

  • 🚀Easy to order
  • 👍Customization options
  • 🚀Seamless ordering process
  • 👍App is very easy to use
  • 🚀Fast and efficient

Negative things

  • 🐛Ordering issues
  • 🐛App crashes
  • 🐛Login problems
  • 🐛Rewards not working
  • 🐛Buggy app
  • 🐛Unreliable app
  • 🐛Frustrating experience
See all reviews

What's New in Portillo's

4.8.4

February 18, 2026

App loading screen updated.

Charts

Top Free

📈 163+15

Food & Drink

This app rose +15 positions in Food & Drink chart.

Last updated on October 29, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Good food, horrible app

Have to type in email every time to get to login, which is ridiculous. Login says incorrect info. Went through the forgot password process and login still won’t work. Wasting way too much time trying to login. Worthless app. Developer needs to read the comments here and fix or Portillos needs to find a different developer that knows what they are doing.
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Mmgfisher74

Love the food, hate the app

App is terrible, never works. Constantly says my password is wrong no matter how many times it’s been reset
SSDSaree

Spent way too much time on an app that doesn’t work!!!

This app doesn’t work.
OOnlinecamper

Worst food app of all time?

Incredibly disappointed to find out they have no loyalty reward system. The only function of this app is to order your food on it instead of their website (which looks the exact same). Like why make the app at all. I hate private equity so much, they killed everything good about this legendary chicago chain.
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Mmyunclehasixtoes

Best Burgers

Best burgers, especially for the price and a great Chicago hotdog. Atmosphere is also a throwback to 60s!
UPUP Joe Long Point
See 447 more reviews

User experience

🐞

Reported Bugs

5 issues

App only works in North America

Bug

Can't create an account

Bug

Endless login loop

Bug

Ordering process not working

Bug

Rewards not syncing properly

Bug
✨

Requested Features

5 requests

Ability to customize orders

Feature

Separate pickup line for online orders

Feature

Integration with Apple Pay

Feature

Ability to check rewards balance

Feature

More menu options in the app

Feature

FAQ

What kind of food can I order through the app?

The app allows you to order Portillo's famous Chicago-style hot dogs, Italian beef sandwiches, chopped salads, cheese fries, homemade chocolate cake, and chocolate cake shakes. You can customize your orders to your exact preferences, ensuring you get your meal just the way you like it.

How does the birthday reward work?

By joining Portillo's Perks through the app, you can receive a free slice of their famous Chocolate Cake on your birthday. You'll also receive a free slice on your half birthday and your sign-up anniversary, making it a sweet deal throughout the year.

What are the pickup and delivery options?

The app offers three convenient ways to get your food: delivery from your nearby Portillo's, pickup inside the restaurant, or curbside pickup at participating locations. You can track your delivery orders in real-time and receive status updates.

Can I save my favorite orders?

Yes, the app allows you to easily save your favorite orders and locations. This feature enables quick reordering and helps you efficiently access your most frequently chosen meals and preferred Portillo's restaurants.

Is the app free to use?

Yes, the Portillo's app is free to download and use. There are no upfront costs associated with accessing its features, including ordering, customization, and loyalty rewards like the free birthday cake.