Good food, horrible app
Have to type in email every time to get to login, which is ridiculous. Login says incorrect info. Went through the forgot password process and login still won’t work. Wasting way too much time trying to login. Worthless app. Developer needs to read the comments here and fix or Portillos needs to find a different developer that knows what they are doing.
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Love the food, hate the app
App is terrible, never works. Constantly says my password is wrong no matter how many times it’s been reset
Spent way too much time on an app that doesn’t work!!!
This app doesn’t work.
Worst food app of all time?
Incredibly disappointed to find out they have no loyalty reward system. The only function of this app is to order your food on it instead of their website (which looks the exact same). Like why make the app at all. I hate private equity so much, they killed everything good about this legendary chicago chain.
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Best Burgers
Best burgers, especially for the price and a great Chicago hotdog. Atmosphere is also a throwback to 60s!
Lousy app
Ps. Wallet doesn’t work with app. Fill out a bunch of info and app, website, perk card, nothing works. Corporate should be fired. Quality restaurant is circling the toilet drain thanks to Corporate.
Wonderful restaurant and app
The food is delicious, and the app works well. I’m glad I can order for delivery and earn rewards.
new user
if i could give this a minus 5 i would
Delete, reinstall, turn on WiFi
Try deleting the app and then re installing it, I was able to login. Also, if you’re stuck on the page with the spinning circle verifying you, try turning on your WiFi and refreshing. I’m able to be logged in again. 3 stars for my troubles
This app doesn’t work most of the time
Frequently I get a message that I am unable to access the information, I need to retry, and this app is only good in North America. I AM IN N.A.!!!! I remove the app, add it back, and it still doesn’t work.
The app has so many bugs
I can’t believe this app went through beta testing. You can’t login but it allows you to sign up for perks. A third-party asked to information which I’m not keen to and suspect it could be a virus. Honestly, so poorly done. This is coming from someone who is computer savvy.
Where are the perks?
There’s no obvious way to see offers or perks on the app.
Terrible App
Loyalty doesn’t pay off when you can’t use the app. A serious disconnect from the app and the website. Getting perks is near impossible. Good thing there’s other places I could go that does reward its loyal patrons.
App dosent work at all
See title for details
Log in issues
App does not work correctly. When you set the password, it won’t you in with your password. You have to reset your password and then log in again…more than once!
Garbage app design. Fire someone!
Such a bad design. Can't see rewards, have to use website to do most things. Doesn't have a scannable code to use at register. If you don't want a rewards program, that's fine... better than having one and harassing us every time we try to use it!
Poorly designed.
This app is one of the worst. It’s difficult to use for ordering through the app because of the crossover use with other restaurant chains and passwords setup with those restaurants then interfere with each other. This causes further problems with from using any of their restaurant apps utterly making them useless.
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No rewards status
I have used this app a couple of times in the past and the app says I have visited 2 times but when I look at past orders there is nothing listed. Also there is no where in the app or line to see how many points (or whatever Portillo’s call them) you have towards your next rewards.
Terrible App and Membership
Can’t login, app is glitches, and I feel they do this on purpose so you don’t earn points towards rewards
Terrible app
Probably one of the worst apps out there. Had the link sent to me 3 times to change my password but each time failed. And app is confusing for rewards program. No where does it say what rewards you have. Portillo’s is good food but bad tech.
