Where are the perks?
There’s no obvious way to see offers or perks on the app.
Terrible App
Loyalty doesn’t pay off when you can’t use the app. A serious disconnect from the app and the website. Getting perks is near impossible. Good thing there’s other places I could go that does reward its loyal patrons.
App dosent work at all
See title for details
Log in issues
App does not work correctly. When you set the password, it won’t you in with your password. You have to reset your password and then log in again…more than once!
Garbage app design. Fire someone!
Such a bad design. Can't see rewards, have to use website to do most things. Doesn't have a scannable code to use at register. If you don't want a rewards program, that's fine... better than having one and harassing us every time we try to use it!
Poorly designed.
This app is one of the worst. It’s difficult to use for ordering through the app because of the crossover use with other restaurant chains and passwords setup with those restaurants then interfere with each other. This causes further problems with from using any of their restaurant apps utterly making them useless.
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No rewards status
I have used this app a couple of times in the past and the app says I have visited 2 times but when I look at past orders there is nothing listed. Also there is no where in the app or line to see how many points (or whatever Portillo’s call them) you have towards your next rewards.
Terrible App and Membership
Can’t login, app is glitches, and I feel they do this on purpose so you don’t earn points towards rewards
Terrible app
Probably one of the worst apps out there. Had the link sent to me 3 times to change my password but each time failed. And app is confusing for rewards program. No where does it say what rewards you have. Portillo’s is good food but bad tech.
It used to work…
But now, it’s so bad. I realize that login issues of the past had to do with the hosting site and they weren’t specifically Portillo’s fault. I can deal with that getting cleared up by the host. But this version (V4.8.4) has some patch fixes that make the app a pain to deal with. The UI used to flip automatically to the order tracking page once an order was placed. Now, it takes you back to the landing page and forces you to dig through submenus to track your order. That redirect was NOT broken, so why fix it? Please, Portillo’s…find a new host for your app. The current host isn’t doing you any favors.
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Complete garbage
App doesn’t work. I reset my password and it crashes. Trash.
Terrible login experience
The app doesn’t keep you logged in and requires two separate logins to actually access your account. Half the time logging in doesn’t work.
Inefficient App
This app is so extremely inefficient and it does not make ordering ahead any easier. I was unable to track order status and the location in Niles Illinois does not place food on “pick up” rack as displayed on the app. Still very much required myself and (2) other patrons to wait at a counter to then figure out where our orders were. You’re better off ordering through other apps like Uber Eats! Portillo’s good still unmatched though which is the only reason this review gets 2 stars!
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Needs updating
The app says there is no Portillo’s within 25 miles. There is one 8.8 miles from me. Unfortunately, this makes the app completely useless for me.
Add new location on app
Please add Schertz location on app for pickup and delivery
app sucks.
portillos is great don’t get me wrong but everything with this app sucks. can’t make an account, it kept saying error. can’t log into said account that i supposedly have. to the point it banned me on the site to log in bc of too many attempts i assume.
Spurshoops!
Portillo’s is an excellent option for a great ff meal!! The food & the vibe are fantastic!!! I have been super fortunate to be served by Mia (drivethru) several times now! Mia is amazing!!! Awesome customer service, friendly & always making you feel appreciated!! Mia is the perfect “ambassador” for excellence in customer service & satisfaction!!! It’s just her “norm”!!! Oh yeah…the fries are incredible but don’t forget the chezzzzy sauce!!!
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Zero History Rewards
There is zero way to see rewards clearly and workers have no idea on how to give introductions using the app
Not living up to the Hype
My wife was excited to try this place when it open. Well, we finally got the chance and from what we’ve seen online/videos it al looked really good…. Massive let down! Being half Italian, I tried the classic Italian beef with the works, good part on me that I got the spicy Gardanaire on the side, the meat was tasteless and hardly any peppers at all. My wife loves chili cheese dogs, and she was like,” what is this?!” My chili I make at home was 10 times better, the onion rings and fries tasted like they’re frozen and not salted in anyway. May come back, but not holding my breath.
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Lovely!
Don’t listen to these reviews and don’t be scared to download because the experience is seamless. Older people tend to have more difficulty with tech and apps, so I get it. But I’m one to assume a badly rated food app is an unusable food app and this app is far from unusable. I even got to walk right in past a line of people and grab my order with my name on it.
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